The number of people living with dementia is set to double in the next 30 years and organisations will have more customers living with dementia than ever before. Our workshop enables frontline staff to support customers in a dementia friendly way.
Around 90,000 people in Scotland live with dementia. As this number continues to increase, more and more of the customers using your organisation’s products and services will be affected by dementia, either directly or as a dementia carer.
This tailored virtual workshop aims to ensure frontline customer service staff have a better understanding of the issues faced by customers living with dementia, and are well prepared to communicate with and support them.
This 3-hour workshop is for customer service staff in all types of roles.
Our workshops are tailored to suit the needs of individual organisations. Some of the topics covered include:
After attending this workshop, customer service staff will be able to:
View and download workshop flyer
Staff have gained a deeper understanding of dementia, the issues faced by tenants and family members living with dementia and, more specifically, how this relates to housing.
The dementia workshop was fantastic. The feedback from those that took part was incredible and we're already looking forward to the next one.
We are delighted that our Dementia Awareness workshops have been awarded CPD accreditation from the CPD Standards Office.
Attendees with CPD requirements will receive a certificate upon completion.
For further information please contact Jonathan Park on 07808 024 807 or by emailing jonathan.park@agescotland.org.uk
