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Age Scotland Helpline

Our helpline is a free, confidential phone service for older people, their carers and families in Scotland.

As we get older, we can face new challenges and opportunities. You may need to know about rights, organisations and services that are unfamiliar to you. Our skilled advisers provide information and advice on a range of topics. We also provide friendship for when you just need a friendly chat. It's free to call and available Monday - Friday 9-5pm.

Call us today on 0800 12 44 222.

With Age Scotland, you're not alone.

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What we can help with

What can I call the helpline about?
What does a benefit check involve?

What our callers say

You’re the first person to talk sense about this. I wish I’d called you first. I’m keeping a note of your number and I’ll always call Age Scotland first in the future.

Thank you so much for being there for me this morning you have no idea how much it meant to have an adult conversation…the lady was the first person I had spoken to properly for seven weeks.

Get in touch on 0800 12 44 222

If there's something we can help with or you're not sure where to turn, contact our team today. Call us Monday to Friday 9am - 5pm or email us.

How we have helped our callers

Helping people access their entitlements

With an increasing older population and many more older people struggling to access their rights and entitlements, the Age Scotland helpline received an increased volume of benefit checks this financial year compared to last year.*

Many callers are interested to know about entitlement to pensions credit, housing benefit, cares allowance, council tax support and attendance allowance. 

There has been much publicity this year about the changes to mixed age couples’ entitlements and we believe this has contributed to the increase in demand of our National Helpline service.  

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Supporting people with their housing needs

Our advisors can help people facing any challenges in later life but housing is one of the top 5 reasons for callers to get in touch with us.

Changes in circumstances can mean that alternative housing options need to be explored and we can offer the best advice on where to begin. Often we will be able to give advice on how to make homes more energy efficient or to make home adaptations that may help mobility for the individual or carers to enable people to stay in their homes longer.

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What our callers say

I didn’t know where to turn and I just feel so relieved now. I’m looking forward to this weekend and I wasn’t looking forward to the last

Thank you so much, you’ve been wonderful. You’ve made it so easy for me. To tell you the truth I’ve never asked for anything in my life and I was terrified. 

Help us support more older people

Demand for our vital services is increasing rapidly. Please help us to be there for older people in Scotland who desperately need us during this crisis.


Last updated: Sep 01 2021

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