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Older man on his own

We help millions of people to know their rights and make the best choices for later life.

Our work in 2015/16

2.9 million older people feel they have no one to turn to for help or supportWe provide information and advice that covers every facet of later life, from helping people find out the benefits they are entitled to claim, to discussing options that help make later life at home more manageable. Our aim is to be the first port of call – the first place that people turn to when they have an age-related need.

We help older people to claim benefits

Together with our national partners and local Age UKs, we help older people to know about and claim the benefits they’re entitled to, such as Carer’s Allowance, Attendance Allowance and Pension Credit.

Identified, together with our local and national partnres, £219 million in unclaimed benefits

The £219 million identified by the Age UK network in unclaimed benefits this year is £36 million more than last year, and 37 per cent above our target. Our local Age UKs also offer benefit advice home visits thanks to extra funding from our Warmer Homes Programme.

Find out what benefits you may be entitled to with our benefits calculator

We provide advice

Growing older doesn’t come with a manual, so if you need information or advice on anything from health to housing, call our free national information line on 0800 169 2081. It's open 365 days a year from 8am to 7pm. In 2015/16, we responded to over 259,000 enquiries.

How our advice line helps older people

We also provide information and advice on money, wellbeing, health, lifestyle and much more on our website, which reached over four million people in the past year. Our impartial and informative factsheets and advice guides are distributed in Age UK shops, local Age UKs, hospitals, GP surgeries and other community settings.

We spend a typical day with the people who take calls on our information and advice line.

9 hours on the phone lines


We support local Age UKs

Age UK supports local Age UKs to deliver information and advice by providing funding, training, guidance and support. Local Age UKs are continuing to integrate their telephone information and advice services with the Age UK Advice Line. 

This year we provided £1.8 million in funding for information and advice, delivered by 109 local Age UKs.

Find your local Age UK

If you'd like more information about our work, download our most recent Annual Review. Alternatively, you can download and read Age UK's full Report of Trustees and Annual Accounts.

Annual Review: #ProudtoBeAgeUK 2015/16 (PDF 1 MB)

Report of Trustees and Annual Accounts 2015/16 (PDF 1 MB)

Further information

For more information: Call Age UK Advice: 0800 169 2081

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