The Age UK Personal Alarm service offers help when you need it, 24 hours a day at the touch of a button.
It gives independence for the user and peace of mind for friends and family.
The Age UK Personal Alarm^ Service gives users the freedom to live independently in their own home, safe in the knowledge that if there is an accident or they have a fall, they can get help quickly.
Personal alarms offer reassurance to friends and family, knowing that if there is an emergency or if assistance is needed, they will be contacted quickly by our emergency response centre.
Press the button on your pendant or wristband.
The alarm base unit by your phone will connect you immediately to Age UK’s 24 hour emergency response centre.
An operator will take your call and confirm that help is on its way – either contacting your nominated key holder or the emergency services if you need them.
At the touch of a button friends or family can be alerted 24 hours a day, 7 days a week. The lightweight alarm can be worn as a pendant or wristband and works in the home and garden so the user is free to get on with their life, knowing that help is always at hand, should they ever need it.
'It's a wonderful thing, I feel so very safe with it, just a touch and someone is near.'
^Age UK Personal Alarm is a product name of and supplied by Aid-Call Limited, a wholly owned subsidiary of Age UK (registered charity number 1128267). Where we use the words "we" or "our" it refers to Aid-Call Limited.* Demonstration is not available if you buy online and Self-Connect.** Not all Age UKs/Age Concerns offer all products. Please check (by telephoning your local office) before arranging a visit.
Aid-Call Limited is registered in England and Wales No: 1488490, VAT NO : 710 384 366, and registered office: Tavis House 1-6 Tavistock Square, London WC1H 9NA. Aid-Call Limited is a wholly owned subsidiary of Age UK (registered charity number 1128267 and registered company number 06825798) and donates its net profits to Age UK. Age UK is a registered trademark: the use of the name and logo by Aid- Call Limited is done under licence agreement between Age UK and Aid-Call Limited.
Save £60 when you buy online with the Self-Connect payment option and connect the unit yourself.
If you choose to Self-Connect, we will send you our Easy-Connect guide with your personal alarm. This step-by-step guide has easy to follow instructions to show you how to quickly connect your personal alarm.
Download the Easy-Connect self install guide PDF (4.21MB)
An initial fee of £69 plus £3.47 on-going weekly cost†(£82.80 plus £4.16 weekly cost inc VAT).
• Connect the system yourself using our quick and easy step-by-step guide• Orders usually arrive within 2-3 working days• Demonstration offer does not apply to Self-Connect customers.
Choosing your key holders and KeySafeTo use your personal alarm, our call centre must have someone to contact who has a set of keys to your home. Ideally we ask for at least 2 seperate people living within 15-20 minutes of you to become key holders. They can be family members, friends or neighbours - it's up to you. If you only have 1 key holder, as long as you also have a KeySafe, we can provide the service.
A KeySafe can be fitted as part of your installation for £95 and is a simple, secure way to keep a door key handy. It can fitted to an external wall, in an outhouse or a garage and can only be opened by entering a unique code on the keypad, so it's very secure.
The C500 KeySafe is the first and only key safe in the U.K to have police approval. To provide added reassurance, It also has a security rating making it as a strong as a domestic front door.
How a KeySafe works
* Demonstration is not available if you buy online and Self-Connect.** Not all Age UKs/Age Concerns offer all products. Please check (by telephoning your local office) before arranging a visit. †Ongoing payment will be deducted on a quarterly basis.
Some customers would like to have a demonstration of the Age UK Personal Alarm Service to see how it works.
If you would like a demonstration in your own home, we can arrange that for you. There's no pressure and no hard sell so you don't have to worry. If you want to go ahead we can also install it for you.
Prices from £129 for initial cost plus £3.47 on-going weekly cost†(£154.80 plus £4.16 weekly cost inc. VAT).
The demonstration will allow the advisor to set up the unit and pendant and show you how to use it. They can answer any questions you may have and test the system to make sure it’s the right product for you. If you want to go ahead the advisor will install it for you.
For customers who live in Scotland, we are only able to offer Self-Connect and are regretfully unable to offer demonstrations.
To have a personal alarm installed you will need two people to hold keys to your home, or one keyholder and a KeySafe. For more information about the KeySafe and the installation requirments, please visit the Self-Connect tab.
'There is no need to feel apprehensive about having a personal alarm installed. Everything has been made so easy for me.'
Our personal alarms are easy to install yourself, or with the help of a friend or family member.
If you choose to Self-Connect, we will send you our Easy-Connect guide with your personal alarm. This step by step guide has easy to follow instructions to show you how to quickly connect your personal alarm.
Please follow these steps to install your personal alarm unit. You may also find it helpful to refer to the installation diagrams included in the Easy-Connect Self-Install guide.
Unplug the existing telephone from the telephone wall socket (or broadband filter if fitted). Plug the short telephone extension lead (marked with a yellow dot) into the Reach socket (marked with a Yellow square) and connect the existing telephone to it.
Connect the Telecom Lead (marked with a green dot) between the Reach socket (marked with a green square) and the telephone wall socket, or the broadband filter if fitted.
Connect the Power Lead (marked with a blue dot) between the Reach SUPPLY socket (marked with a blue square) and your mains electricity supply (240V AC mains supply).
Please secure any excess cables to avoid possible trip hazards. Choose the connector cover if the unit is being placed flat on the table. Or the stand if it is being placed an upright position. Route the leads through the cover or stand. Then fix either the cover or stand and secure with the single screw provided.
Switch on the electrical supply. The indicator on the front of the alarm base unit will flash red, amber, green for 12 seconds while initialising. Once it remains green the alarm is ready to test.
Note: You will find full instructions on how to test your panic alarm in the Easy-Connect guide.
* Demonstration is not available if you buy online and Self-Connect.** Not all Age UKs/Age Concerns offer all products. Please check (by telephoning your local office) before arranging a visit.
The Age UK Personal Alarm is a rental system. You pay a one-off initial cost and then an ongoing fee†. There are a range of options for you to choose from, so you can be sure there’s an alarm to suit your needs and budget.
Ongoing payment will be deducted on a quarterly basis with the exception of We-Connect Option B, which will be deducted annually. All prices include 24-hour monitoring and on-site maintenance.
Many of our customers do not need to pay VAT for health reasons††. If you need to pay VAT, simply add the figures shown.
Buy Online - Easy and cost-effective, you can save £60 on the initial cost when you connect the unit yourself. Comes with easy-to-follow instructions.
* Demonstration is not available if you buy online and Self-Connect.** Not all Age UKs/Age Concerns offer all products. Please check (by telephoning your local office) before arranging a visit.†Ongoing payment will be deducted on a quarterly basis. ††You will be exempt from VAT if you declare that you are chronically sick or disabled (for example, if you suffer from an ongoing illness such as heart problems or arthritis).
Below are answers to some of the questions customers often ask about Age UK Personal Alarms.
Your safety, peace of mind and independence are paramount to us, which is why we strive to deliver the best possible service to all our customers.
Save £60 when you buy online and Self Connect*
To book a no obligation demonstration.
Lines are open 9am-5pm Monday to Saturday
Read our customer charter here.
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