Personal Alarms

Personal alarm

Help on hand 24 hours a day. Save £60 if you buy online.*

Buy online

Or call us to book a no obligation demonstration** 0800 011 3846

Lines are open 8am-8pm Monday to Saturday
**Demonstration is not available if you buy online and Self- Connect

The Age UK Personal Alarm^ Service gives users the freedom to live independently in their own home, safe in the knowledge that if there is an accident or they have a fall, they can get help quickly.

Personal alarms offer peace of mind to friends and family, knowing that if there is an emergency or if assistance is needed, they will be contacted quickly by our emergency response centre.

It is a comfort to know help is just a pressed button away.
Miss Stamps | Northamptonshire
Independence when you want it, help when you need it

At the touch of a button friends or family can be alerted 24 hours a day, 7 days a week. The lightweight alarm can be worn as a pendant or wristband and works in the home and garden so the user is free to get on with their life, knowing that help is always at hand, should they ever need it.

Lady in garden with pendant

  • Quick and easy to install, by the user, a friend or relative, or one of our team of local installers.
  • Simply press the button on your lightweight pendant or wristband to connect to our emergency response centre – no numbers to press or remember.
  • Your call will be answered in seconds – 24 hours a day, 7 days a week.
  • We will automatically know who and where you are, and whether to inform your chosen contacts or the emergency services.

How it works

Personal Alarms OperatorStep 1

Press the button on your pendant or wristband.

Step 2

The alarm base unit by your phone will connect you immediately to Age UK’s 24 hour emergency response centre.

Step 3

An operator will take your call and confirm that help is on its way – either contacting your nominated key holder or the emergency services if you need them.

Self-Connect

Save £60 when you buy online with the Self-Connect payment option and connect the unit yourself.

The Age UK Personal Alarm is easy to install

If you choose to Self-Connect, we will send you our Easy-Connect guide with your personal alarm. This step-by-step guide has easy to follow instructions to show you how to quickly connect your personal alarm.

Download the Easy-Connect self install guide (PDF 4.2 MB)

Personal Alarm Pendant

Self-Connect - Order Online Now

An initial fee of £69 plus £3.47 on-going weekly cost† (£82.80 plus £4.16 weekly cost inc VAT).

  • Connect the system yourself using our quick and easy step-by-step guide
  • Orders usually arrive within 2-3 working days
  • Demonstration offer does not apply to Self-Connect customers.

Personal Alarm set up requirements

  • You will need a modern phone socket and a mains electricity socket which is near your phone.
  • You will also need 2 people who can hold keys to your home who live within 20 minutes, who we can contact if you need help.
  • If you do not have 2 people, we can provide a Personal Alarm Service if you have 1 person who can be a key holder and have a KeySafe. 

Key SafeChoosing your key holders and KeySafe

To use your personal alarm, our call centre must have someone to contact who has a set of keys to your home. Ideally we ask for at least 2 seperate people living within 15-20 minutes of you to become key holders. They can be family members, friends or neighbours - it's up to you. If you only have 1 key holder, as long as you also have a KeySafe, we can provide the service.

A KeySafe can be fitted as part of your installation for £95 and is a simple, secure way to keep a door key handy. It can fitted to an external wall, in an outhouse or a garage and can only be opened by entering a unique code on the keypad, so it's very secure.

Police approved

The C500 KeySafe is the first and only key safe in the U.K to have police approval. To provide added reassurance, It also has a security rating making it as a strong as a domestic front door.

How a KeySafe works

  • Step 1 - Enter your code
  • Step 2 - Get the keys
  • Step 3 - Open the door

† Ongoing payment will be deducted on a quarterly basis.

How to Self-Connect

Our personal alarms are easy to install yourself, or with the help of a friend or family member.

If you choose to Self-Connect, we will send you our Easy-Connect guide with your personal alarm. This step by step guide has easy to follow instructions to show you how to quickly connect your personal alarm.

Download the Easy-Connect self install guide (PDF 4.2 MB)

How to install your personal alarm

Please follow these steps to install your personal alarm unit. You may also find it helpful to refer to the installation diagrams included in the Easy-Connect Self-Install guide.


Step 1

Unplug the existing telephone from the telephone wall socket (or broadband filter if fitted). Plug the short telephone extension lead (marked with a yellow dot) into the Reach socket (marked with a Yellow square) and connect the existing telephone to it.


Personal alarms instructions - step 2

Step 2

Connect the Telecom Lead (marked with a green dot) between the Reach socket (marked with a green square) and the telephone wall socket, or the broadband filter if fitted.


Personal alarms instructions - step 3

Step 3

Connect the Power Lead (marked with a blue dot) between the Reach SUPPLY socket (marked with a blue square) and your mains electricity supply (240V AC mains supply).


Personal alarms instructions - step 4

Step 4

Please secure any excess cables to avoid possible trip hazards. Choose the connector cover if the unit is being placed flat on the table. Or the stand if it is being placed an upright position. Route the leads through the cover or stand. Then fix either the cover or stand and secure with the single screw provided.


Step 5

Switch on the electrical supply. The indicator on the front of the alarm base unit will flash red, amber, green for 12 seconds while initialising. Once it remains green the alarm is ready to test.


Note: You will find full instructions on how to test your panic alarm in the Easy-Connect Guide.

Download the Easy-Connect self install guide (PDF 4.2 MB)

We-Connect

If you choose one of our We-Connect payment options, we can arrange a demonstration for you.

If you would like a demonstration in your own home, we are happy to arrange that for you. There's no pressure and no hard sell so you don't have to worry. If you want to go ahead we can also install it for you.

We Connect - No obligation demonstration in your own home!

Personal Alarms demonstration at homePrices from £129 for initial cost plus £3.47 on-going weekly cost† (£154.80 plus £4.16 weekly cost inc. VAT).

  • A range of options to suit your needs and budgets
  • Installed by our professional advisors  
  • Can usually be fitted within 5 working days
  • Demonstration is not available if you buy online and Self-Connect.

Being on my own I feel there is always someone near to help me if and when an accident happens.
Mrs Betts |
The demonstration will allow the advisor to set up the unit and pendant and show you how to use it. They can answer any questions you may have and test the system to make sure it’s the right product for you. If you want to go ahead the advisor will install it for you.

For customers who live in Scotland, we are only able to offer Self-Connect and are regretfully unable to offer demonstrations.

Personal alarm set up requirements

To have a personal alarm installed you will need two people to hold keys to your home, or one keyholder and a KeySafe.

Go to How to self-connect for more information about the KeySafe and the installation requirements.

Prices

Price options to suit you

The Age UK Personal Alarm is a rental system. You pay a one-off initial cost and then an ongoing fee†. There are a range of options for you to choose from, so you can be sure there’s an alarm to suit your needs and budget.

Ongoing payment will be deducted on a quarterly basis with the exception of We-Connect Option B, which will be deducted annually. All prices include 24-hour monitoring and on-site maintenance.

Many of our customers do not need to pay VAT for health reasons ††. If you need to pay VAT, simply add the figures shown.

Your Options

Initial Cost

On-going weekly fee

Self-Connect

Buy Online - Easy and cost-effective, you can save at least £60 on the initial cost when you connect the unit yourself. Comes with easy-to-follow instructions. Price shown includes £60 saving.

£69.00

(+£13.80 VAT)

£3.47

(+£0.69 VAT)

We-Connect Lifelong

Installed by our professional team - a lifelong one-off payment with no additional weekly costs.

£899

(+179.80 VAT)

_

We-Connect

Installed by our professional team - 2 payment options to chose from

Option A

The same weekly cost as Self-Connect, with a higher initial cost.

£129.00

(+£25.80 VAT)

£3.47

(+£0.69 VAT)

Option B

A lower weekly cost, with a higher initial cost.

£385.00

(+£77.00 VAT)

£2.03

(+£0.41 VAT)

† Ongoing payment will be deducted on a quarterly basis.

†† You will be exempt from VAT if you declare that you are chronically sick or disabled (for example, if you suffer from an ongoing illness such as heart problems or arthritis).

FAQ

Below are answers to some of the questions customers often ask about Age UK Personal Alarms.

Pendant on a wriststrapIf there is a problem with your Personal Alarm system for whatever reason we guarantee to see you within 48 hours.

Your safety, peace of mind and independence are paramount to us, which is why we strive to deliver the best possible service to all our customers.

Can I wear the pendant in the bathroom, bath and shower?
What happens if I press the pendant by accident?
How do I know when the battery in my pendant is running low?
What if I lose my emergency pendant?
Can I have more than 1 pendant per base unit?
Will my pendant interfere with a pacemaker?
Will any of the other equipment in my house affect the pendant working properly?
What happens if there is a power cut?
Could I use the Age UK Personal Alarm Service if I am deaf?
Do you keep any medical details to help emergency services?
I have moved house, who do I need to inform of my change of details?
I want to change the details of my key holders – how do I do this?
How secure is a KeySafe?
I do a lot of gardening – will the pendant still work outside the house?

Q: Can I wear the pendant in the bathroom, bath and shower?
A: The pendant is fully waterproof, and we would encourage our customers to wear it at all times in the house, including in the bathroom (where more accidents are likely to happen).
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Q: What happens if I press the pendant by accident?
A: When the call is answered just inform the staff at the response centre that you pressed it by accident. In fact we ask our customers to press the button at least once a month, to ensure that the system is working properly and you understand how it works.
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Q: How do I know when the battery in my pendant is running low?
A: When you call the emergency response centre for the monthly check, we can check the battery level and if it is low we will send you a free replacement pendant.
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Q: What if I lose my emergency pendant?
A: You can still call for help from the alarm button on the base unit. A replacement pendant can be supplied at a small additional cost.
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Q: Can I have more than 1 pendant per base unit?
A: You can have 2 pendants on 1 base unit, enabling 2 people at the same address to be covered. A small additional charge is made for this service.
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Q: Will my pendant interfere with a pacemaker?
A: The pendant does not interfere with a pacemaker because it operates on a separate frequency.
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Q: Will any of the other equipment in my house affect the pendant working properly?
A: Other household equipment should not interfere with the functionality of the Personal Alarm system. If you are in any doubt please call our customer services team on 01364 651555.
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Q: What happens if there is a power cut?
A: If there is a power cut, please don't worry as there is a battery in the base unit that will keep the system working.
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Q: Could I use the Age UK Personal Alarm Service if I am deaf?
A: Yes, Age UK Personal Alarm can either use BT Type Talk, alternatively we can contact your chosen key holders.
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Q: Do you keep any medical details to help emergency services?
A: We hold limited medical information on file, as well as details of your doctor, to assist the Emergency Services.
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Q: I have moved house, who do I need to inform of my change of details?
A: We need you to tell us your new address, telephone numbers and any change to key-holders. Please call our customer services team on 01364 651555. When you move, simply unplug the system and then plug into your new telephone point and electrical socket at your new home.
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Q: I want to change the details of my key holders – how do I do this?
A: Contact our customer services team on 01364 651555 to let us know the details you wish to change.
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Q: How secure is a KeySafe?
A: The C500 KeySafe is the first and only key safe in the U.K to have police approval. To provide added reassurance, It also has a security rating making it as a strong as a domestic front door.
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Q: I do a lot of gardening – will the pendant still work outside the house?
A: The pendant has a typical range of 50 metres from the base unit and should be worn outside the house in the garden.
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Contact us

You can get in contact with Age UK Personal Alarms by any of the following ways.

  1. You can buy onlinePersonal Alarms Operator
  2. You can book a demonstration in your home with our We Connect option, or call 0800 011 3846. Lines are open 8.00am - 8.00pm, Monday to Saturday
  3. You can request a brochure
  4. If you are already a customer and have any queries about our service, please call 01364 651 555. Lines are open 9.00am - 5.00pm, Monday to Friday
  5. Let us call you back and answer your questions
  6. Contact us by email if you have any questions or to make an enquiry

Save £60 when you buy online*

Buy online


Call us to book a no obligation demonstration** or

Request a brochure

Lines are open 9am-5pm Monday to Saturday 0800 011 3846

Visit your local trading Age UK/Concern office^^

*£60 saving when you choose the Self-Connect option ordered online.

^Age UK Personal Alarm is a product name of and supplied by Aid-Call Limited, a wholly owned subsidiary of Age UK (registered charity number 1128267). Where we use the words "we" or "our" it refers to Aid-Call Limited.  

**Demonstration is not available if you buy online and Self-Connect.

^^ Not all Age UKs/Age Concerns offer all products. Please check (by telephoning your local office) before arranging a visit.

Aid-Call Limited is registered in England and Wales No: 1488490, VAT NO : 710 384 366, and registered office: Tavis House 1-6 Tavistock Square, London WC1H 9NA. Aid-Call Limited is a wholly owned subsidiary of Age UK (registered charity number 1128267 and registered company number 06825798) and donates its net profits to Age UK. Age UK is a registered trademark: the use of the name and logo by Aid- Call Limited is done under licence agreement between Age UK and Aid-Call Limited.

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