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General information

Age UK Blackburn and Darwen, formerly Age Concern Blackburn with Darwen, was established in 1976 as a local independent registered charity.

 

Since then we have worked with thousands of local older people providing a range of community based services.  We are governed by a Board of Trustees which is made up of local people.

 

Organisational documents

Charity Commission information summary 2013 (PDF 14kb)

Code of practice in fundraising (PDF 25kb)

Advice and information service — standards of service (PDF 28kb)

Complaints policy and procedure (PDF 34kb)

Complaints, compliments and comments leaflet (PDF 827kb)

Confidentiality policy (PDF 31kb)

Data protection leaflet (PDF 126kb)

Environmental policy statement (PDF 13kb)

Equality and diversity policy (PDF 27kb)

Information governance policy (PDF 48kb)

Statement of intent for involving older people (PDF 16kb)

Safeguarding of vulnerable adults (PDF 16kb)

Values & Principles (PDF) 224kb

 

Comments and complaints

We are committed to offering high quality services at all times and welcome suggestions for improvement. We also like to learn what we are doing well so can build on this. 

 

If, for any reason you are not satisfied with our service, please let us know in person, by telephone or by letter or you can email us at comments@ageukbwd.org.uk

 

You can also download our complaints, compliments and comments leaflet and our complaints policy above.

 

 Find out more about Age UK nationally

 

 Find your nearest Age UK