Skip to content

Quality Standards

We hold the following quality marks:

  • Age UK Charity Quality Standard (CQS)
  • Advice Quality Standard (AQS)
  • Age UK Quality of Advice Standard (QAS)

Age UK Charity Quality Standard

Age UK Bolton has achieved the Age UK Charity Quality Standard (CQS).

The CQS is awarded to members of the Age UK network that have demonstrated they:

  • Are well governed and managed
  • Have a clear direction and strategy
  • Are committed to ensuring the well-being and safety of older people, staff and volunteers

Our achievement of the CQS recognises the high standard of our performance as an organisation.  It certifies that our organisation is well governed and managed; has a clear direction and strategy; and is committed to ensuring the well-being and safety of older people, our staff and volunteers.

Advice Quality Standards

The Age UK Quality of Advice Standard (QAS) and the Advice Quality Standard (AQS) show that we offer a quality assured Information and Advice service and demonstrates our commitment to quality.

The Quality of Advice Standard has two main sets of benchmarks, which state that a service must show that it:

  • Provides consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records.
  • Has clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice.
  • Monitors its services and seeks feedback from clients and stakeholders.

You can read more about our commitment to quality by downloading the leaflet below:

Age UK Bolton: Our commitment to quality