Admin support volunteer (Enterprises)

Volunteer role description 

Age UK Bolton Enterprises delivers our Home Services (Cleaning and Shopping) service. It is based at our office in Bolton town centre.

As an admin support volunteer for the Age UK Bolton Enterprises, you will support the smooth running of Age UK Bolton Enterprises by providing friendly and efficient front-line administrative support. This includes answering telephone calls, responding to emails, and logging jobs onto our Customer Relationship Management (CRM) system, Charitylog. Your contribution will help us to deliver high-quality, person-centred services to older people across Bolton.

What you'll be doing 

• Answering incoming calls politely, professionally, and helpfully, taking accurate messages and directing calls where appropriate.
• Monitoring and responding to emails in the shared inbox, ensuring timely replies or forwarding to the relevant team member.
• Accurately inputting new job requests and service bookings onto the CRM system.
• Maintaining up-to-date client and service records in line with data protection and confidentiality policies.
• Supporting the wider team with basic administrative tasks such as photocopying, filing, printing, and preparing materials.
• Working in accordance with Age UK Bolton’s values, policies, and procedures.

What we're looking for 

• Friendly and confident telephone manner
• Good written and verbal communication skills
• Basic IT skills, including email and data entry
• Willingness to learn to use the CRM system (training provided)
• Ability to work well independently and as part of a team
• Good attention to detail and organisational skills
• Respect for confidentiality and a non-judgmental attitude
• Reliable, punctual, and committed to the values of Age UK Bolton

Training and support

• Full induction and role-specific training provided
• Ongoing supervision and support from the Enterprises Team

Time requirements

Ideally 1–2 days per week (minimum 3 hours per shift). We are flexible on days and times.

Applying to the role

To apply for this role please download and fill in the Volunteer Application Form below and email it to volunteering@ageukbolton.org.uk. 

For further information, or for an informal discussion, please email kirtimistry@ageukbolton.org.uk or call 01204 382411