Our Values

Our organisational values inform everything we do.

Value	To Clients	To Colleagues	To Partners	To Funders
Kind	We treat all clients with kindness, patience, generosity and care. Our practice is trauma informed.	We are kind and generous to each other.	We treat our partners with kindness and are friendly and approachable.	We do all we can to give funders what they ask for, remembering that trust is key to good relationships.
Accountable	We do what we say we are going to do. We're reliable and trustworthy.	We deliver on commitments to each other, we are clear, honest and open when we run into challenges.	We do what we say we are going to do, and we are clear, honest and open when we run into challenges.	We do what we say we are going to do and always demonstrate our value. We are clear, honest and open when we run into challenges.
Collaborative	We work as equal partners with clients. We empower and collaborate with them. We co-produce solutions.	We work with each other, we listen and learn from each other and support one another.	We work as partners, not competitors - we put the needs of beneficiaries first.	We work with funders, listen to their objectives and work together to deliver the best solutions for beneficiaries.
Flexible	We adapt according to the needs of our clients; we recognise the barriers many older people face and do our best to fit our services around them.	We are a flexible employer; we try hard to enable people to work in a way that suits them. We adapt to help each other out as a supportive team.	We listen hard to the needs of our partners and try hard to make collaboration work.	We do all we can to meet the requirements of funders because their trust in us will ensure ongoing investment in service delivery.
Inclusive	All older people feel that AUKEL is 'for them.' We deliberately work to make our services inclusive and take positive action to remove barriers.	All staff and volunteers can be themselves at work, feel treated equally, trust that their voices are listened to and are given the opportunity to progress.	We seek out partners and develop partnerships that enable us to ensure that the needs of all older people are met.	We develop a diverse funding base which enables us to deliver work that we identify as meeting unmet need.