Going into hospital

older lady sitting with daughters

Going into hospital can be a difficult time both for you and your family but it can make the experience less stressful if you know what should happen to ensure the right support is in place when you are ready to leave.

Our guide will help you understand how planned and emergency admissions are handled, the quality of care you can expect and how your discharge will be handled.

Our factsheet goes into more detail and looks at how your discharge following NHS treatment should be managed and looks at the care and support decisions you may be asked to make. Similar processes should be followed regardless of whether you were admitted as an emergency or for planned treatment.

It looks at:

  • the process that should be followed to identify your needs and the needs of family and friends who provide regular care for you, so you get the right help and support
  • intermediate care services that may be offered to promote further recovery after you leave hospital 
  • deciding whether you can return home or will need alternative accommodation
  • NHS and social services to support you at home or if you need care home accommodation
  • drawing up a care plan explaining the services you need
  • deciding whether you should pay towards cost of services
  • monitoring your needs and the adequacy of your care package
  • what you can do if you are unhappy with the care and support you receive

opens link in new window Download the Going into hospital information guide

opens link in new window Download the Hospital discharge arrangements factsheet (PDF 284 KB)

opens link in new window Download the NHS-produced guide, My roles and responsiblities: Helping to improve my recovery (PDF 1 MB)

We are grateful for the generous support of Dr Naim Dangoor CBE
and The Exilarch's Foundation

Your Age UK

Set your location to see what Age UK offers in your local area.

Age UK Advice:
0800 169 6565

Useful information to download

  • Information guide about going into hospital, your care and discharge arrangements.

  • Detailed factsheet on hospital discharge arrangements.

  • Detailed factsheet on intermediate care.

  • View all downloads
    Help with downloads

    Downloads

    What is a download?

    A download is a document (like a research report, a leaflet, or an application form) that can be transferred from our website to your computer. You can download a file, view it on your screen, print it, or save it to your computer.

    What is a PDF?

    PDF stands for ‘portable document format’.

    Most downloads on this website are PDFs. We use this format to ensure that the document looks the same on everyone’s computer (website pages, by contrast, appear differently depending on how people have set their computer up).

    How do I download a PDF?

    Computers use a program called Adobe Acrobat Reader to download PDFs. If you try clicking on a link to download a PDF and it doesn’t work, you will need to install Adobe Acrobat Reader onto your computer.

    How do I install Adobe Acrobat Reader?

    The process is quite straightforward and is free.

    1. Go to http://get.adobe.com/uk/reader/
    2. Click ‘Download’.
    3. Wait for the window to offer you the option to ‘Run’, then choose this option.
    4. Click ‘Next’.
    5. Click ‘Install’
    6. Wait for the window to offer you the option to ‘Finish’, then choose this option.

    How do I change a download?

    PDFs cannot be changed.

    How do I print or save a download?

    Downloads will open on your computer in a new browser window.

    Inside this window (below all your web browser menus), there will be a toolbar with options for you to print or save the document.

    Close the browser window to return to the Age UK website.

    Can my screen reader read PDF downloads?

    We have made every effort to make our PDFs accessible to screen readers. Please ensure that you have downloaded the latest version of Acrobat Reader from the Adobe Reader website to ensure that accessibility options are included in your version of the programme.

    You can use Adobe Reader to read a PDF out loud with the following shortcut keys:

    • Read the document: Shift +Ctrl+Y
    • Read the open page only: Shift +Ctrl+V
    • Read to the end of the document: Shift+Ctrl+B
    • Pause: Shift+Ctrl+C
    • Stop Shift+Ctrl+E

    You can convert a PDF document into a text file for use with other software and hardware such as Braille printers by opening the PDF and choosing ‘Save as text’ from the File menu.

Close window
Display options

Set the appearance of this website so you can read it more easily

Text size

Background/foreground


To see information relating to Northern Ireland, Scotland or Wales set your preference below: