Helpline numbers

Telephone operator 

Sometimes we want help and we don't know where to turn. Below is a list of helplines you can call for a variety of problems if you need someone to talk to.

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Action on Elder Abuse: 0808 808 8141

A national, freephone helpline for anyone concerned in any way about the abuse of older people, whether in their own homes, sheltered housing, care homes and hospitals.
Lines open: Monday-Friday, 9am-5pm
opens link in new window More about Action on Elder Abuse

Age UK Customer Services: 0800 169 8787

We are here to answer questions, concerns and complaints from our supporters and from members of the public about the Charity and our activities, including how you can get involved with Age UK.
Lines open: Mon-Fri, 8.30am-5.30pm

Age UK Information & Advice: 0800 169 6565

if you need information or advice from anything from health to housing, please give us a call. We can also put you in touch with our local Age UK partners (who may still be called Age Concern).
Lines open: 8am-7pm, 365 days a year.

BT faults: 0800 800 151

If you have a fault on your BT phone line, then you can report it free. 
Lines open: 24 hours a day.
opens link in new window BT website 

BT Nuisance/malicious calls helpline  0800 661441

A national, free number if you're getting persistent unwanted calls.
Lines open: 24 hours a day, 7 days a week for anyone to ring.
opens link in new window BT website

Consumer Direct: 0845 404 0506

The government-funded service that offers clear and impartial information and advice on consumer issues, from overcharging to faulty goods or dodgy workmanship and from energy supply to postal problems.
Lines open: 8am–6:30pm, Monday to Friday; 9am–1pm, Saturday
opens link in new window Consumer Direct website

Cruse Bereavement Care helpline: 0844 477 9400

Cruse promotes the well-being of bereaved people and enables anyone bereaved by death to understand their grief and cope with their loss.
Lines open: Monday-Friday, 9am-5pm
opens link in new window What Cruse bereavement does

Gas Emergency Contact Number: 0800 111 999

If you smell gas and are worried there may be a leak, then call this number free to report a potential gas emergency.
Lines open: 24 hours a day, 7 days a week.
opens link in new window What happens when you dial the Emergency helpline

Home Heat Helpline: 0800 33 66 99

If you’re struggling to pay your fuel bill or worried how you’re going to stay warm, the Home Heat Helpline will make it easier for you to find the answers.
Lines open: Monday to Friday, 9am-6pm
opens link in new window Home Heat Helpline website

MIND: 0845 766 0163

The mental health charity provides a information on a range of topics including types of mental distress, where to get help, drug and alternative treatments and advocacy. They are also able to provide details of help and support for people in their own area.
Lines open: Monday-Friday, 9am-5pm
opens link in new window More about MIND

National Debtline: 0808 808 4000

A free, confidential helpline offering independent advice on how to deal with debt problems.
Lines open: Monday-Friday, 9am-9pm; Saturday, 9.30am-1pm
opens link in new window Information about National Debtline

NHS Direct: 0845 4647

Whenever you have health worries, NHS Direct has the knowledge and experience to give you real help and reassurance.
Lines open: 24 hours a day, 7 days a week.
opens link in new window More about NHS Direct online

Pension Service: 0845 6060 265

A national helpline for anyone who has questions about their pension or is planning for retirement.
Lines open: Monday-Friday, 9am-5pm
opens link in new window Pensions planning on Directgov website

RSPCA: 0300 1234 999

To report a mistreated, neglected, injured or distressed animal, call this number. Lines open: 24 hours a day, 7 days a week.
opens link in new window How the RSPCA can help

Samaritans: 0845 790 9090

Samaritans provides confidential non-judgmental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide.
Lines open: 24 hours a day, 7 days a week.
opens link in new window Information about Samaritans

SANEline: 0845 767 8000

A national out-of-hours telephone helpline offering emotional support and information for people affected by mental health problems.
Lines open: every day, 6-11pm
opens link in new window More about SANEline

Shelter: 0808 800 4444

A free, national telephone advice line staffed by trained housing advisers. They help thousands of people, from finding them a place to sleep to suggesting how to handle mortgage arrears.
Lines open: 8am-8pm Monday-Friday, 8am-5pm Saturday-Sunday
opens link in new window Shelter website

Your Age UK

Set your location to see what Age UK offers in your local area.

Age UK Advice:
0800 169 2081


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Care in Crisis

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