Sometimes we want help and we don't know where to turn. Below is a list of helplines you can call for a variety of problems if you need someone to talk to.
A national, freephone helpline for anyone concerned in any way about the abuse of older people, whether in their own homes, sheltered housing, care homes and hospitals. Lines open: Monday-Friday, 9am-5pm More about Action on Elder Abuse
We are here to answer questions, concerns and complaints from our supporters and from members of the public about the Charity and our activities, including how you can get involved with Age UK. Lines open: Mon-Fri, 8.30am-5.30pm
if you need information or advice from anything from health to housing, please give us a call. We can also put you in touch with our local Age UK partners (who may still be called Age Concern). Lines open: 8am-7pm, 365 days a year.
If you have a fault on your BT phone line, then you can report it free. Lines open: 24 hours a day. BT website
A national, free number if you're getting persistent unwanted calls. Lines open: 24 hours a day, 7 days a week for anyone to ring. BT website
The government-funded service that offers clear and impartial information and advice on consumer issues, from overcharging to faulty goods or dodgy workmanship and from energy supply to postal problems. Lines open: 8am–6:30pm, Monday to Friday; 9am–1pm, Saturday Consumer Direct website
Cruse promotes the well-being of bereaved people and enables anyone bereaved by death to understand their grief and cope with their loss.Lines open: Monday-Friday, 9am-5pm What Cruse bereavement does
If you smell gas and are worried there may be a leak, then call this number free to report a potential gas emergency. Lines open: 24 hours a day, 7 days a week. What happens when you dial the Emergency helpline
If you’re struggling to pay your fuel bill or worried how you’re going to stay warm, the Home Heat Helpline will make it easier for you to find the answers.Lines open: Monday to Friday, 9am-6pm Home Heat Helpline website
The mental health charity provides a information on a range of topics including types of mental distress, where to get help, drug and alternative treatments and advocacy. They are also able to provide details of help and support for people in their own area. Lines open: Monday-Friday, 9am-5pm More about MIND
A free, confidential helpline offering independent advice on how to deal with debt problems. Lines open: Monday-Friday, 9am-9pm; Saturday, 9.30am-1pm Information about National Debtline
Whenever you have health worries, NHS Direct has the knowledge and experience to give you real help and reassurance. Lines open: 24 hours a day, 7 days a week. More about NHS Direct online
A national helpline for anyone who has questions about their pension or is planning for retirement. Lines open: Monday-Friday, 9am-5pm Pensions planning on Directgov website
To report a mistreated, neglected, injured or distressed animal, call this number. Lines open: 24 hours a day, 7 days a week. How the RSPCA can help
Samaritans provides confidential non-judgmental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide.Lines open: 24 hours a day, 7 days a week. Information about Samaritans
A national out-of-hours telephone helpline offering emotional support and information for people affected by mental health problems. Lines open: every day, 6-11pm More about SANEline
A free, national telephone advice line staffed by trained housing advisers. They help thousands of people, from finding them a place to sleep to suggesting how to handle mortgage arrears. Lines open: 8am-8pm Monday-Friday, 8am-5pm Saturday-Sunday Shelter website
Set your location to see what Age UK offers in your local area.
Find out how befriending works, and meet some of the older people who have benefitted from befriending services.
We’re calling on the Government to reform the care system, to ensure that people in later life receive high quality care and support.
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