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When you or someone you care about starts to have difficulty managing daily tasks at home and needs extra support, it can feel daunting and you might not know what help is available or how to arrange it.
Let us help you try to understand the social care and support system.
The care and support system is complex and can be confusing, with many organisations involved in assessment, arrangement and provision of care. The rules on how you pay for care and support can also be difficult to understand and it’s important to know what you are entitled to.
However, there is help and advice available and, with a bit of planning, it ‘is’ possible to find good support which helps your needs.
The type of services available to help with care and support needs can include:
If you do qualify for local authority support, instead of receiving directly-funded and arranged services, you can ask for cash payments so that you can arrange your own care.
You may also be entitled to the provision of equipment and adaptations to help make your home more suitable to meet your needs.
Your first port of call should be your Local Authority (via Gov UK) - contact its social services department or contact centre.
Staff will be able to let you know about the local rules which they operate in your area (every Local Authority can decide what level of eligibility for care they will provide as well as its charging policy).
They can also provide an up-to-date list of local providers and can signpost to services. Be prepared to answer questions about your care and support needs, as well as your finances.
You should be offered an assessment of your needs. This means that a social worker (or sometimes an occupational therapist or nurse) will ask you questions about what you find difficult on a daily basis.
This assessment will be used to work out what your levels of need are and what support can be provided.
A needs assessment must always lead to the production of an agreed care and support plan. You should be provided with a copy of this plan.
Download our LA assessment for community care needs factsheet
Most Local Authorities provide care for people who are categorised as having ‘critical’ or ‘substantial’ levels of need. These are the top two categories in the banding system (called Fair Access to Care Services) that is used by Local Authorities.
The bottom two categories are ‘moderate’ and ‘low’. Generally councils will not provide services for people whose needs fall into these lower categories.
If you are in this position, you can still find services locally, but you will need to pay for these from your income or using savings. If you have eligible needs the Local Authority has a legal duty to meet them.
To meet your needs the council may allocate a personal budget for your care. This means that you can choose to have services arranged on your behalf or a cash payment paid to you to arrange your own care. This is called a Direct Payment.
As part of your assessment you should receive appropriate advice about how your needs should be met.
The new personal budget system is intended to allow service users greater choice and control over how their needs are met and funding arrangements.
Download our factsheet about Direct payments and personal budgets
Download our Personal budgets information guide
Care arranged by a Local Authority is not usually free. Your Local Authority will therefore ask about your finances and income.
Paying for care and support at home
There are national rules for charging care home fees which means you will pay the full cost of care if you have more than £23,250 in savings (the limits vary slightly in Wales, Scotland and Northern Ireland).
If you own your own home and no one else lives in it when you move into a care home, the council is able to take into account the value of the property and use it to pay for care home fees.
In charging for home care, most Local Authorities will use the £23,250 savings limit, but it can vary. However, the value of your property will not be taken into account.
Charges for care are complex, and you should seek more detailed advice from the Age UK advice line on 0800 169 6565.
It’s also very important to ensure that you get all of your benefits and entitlements. For example, there is a non means-tested benefit called Attendance Allowance which provides a weekly income to help meet additional costs which arise from a disability or difficulty with everyday activities.
Download our Paying for care and support at home factsheet
Set your location to see what Age UK offers in your local area.
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A download is a document (like a research report, a leaflet, or an application form) that can be transferred from our website to your computer. You can download a file, view it on your screen, print it, or save it to your computer.
PDF stands for ‘portable document format’.
Most downloads on this website are PDFs. We use this format to ensure that the document looks the same on everyone’s computer (website pages, by contrast, appear differently depending on how people have set their computer up).
Computers use a program called Adobe Acrobat Reader to download PDFs. If you try clicking on a link to download a PDF and it doesn’t work, you will need to install Adobe Acrobat Reader onto your computer.
The process is quite straightforward and is free.
PDFs cannot be changed. If you need to be able to type into a downloaded document (for example, if we are offering a letter template that you need to put your name on) we will provide it as a Microsoft Word document rather than a PDF. You can then download it, type into it and save it to your computer.
Downloads will open on your computer in a new browser window.
Inside this window (below all your web browser menus), there will be a toolbar with options for you to print or save the document.
Close the browser window to return to the Age UK website.
We have made every effort to make our PDFs accessible to screen readers. Here is an overview of your accessibility options available in Acrobat Reader. Please ensure that you have downloaded the latest version of Acrobat Reader from the Adobe Reader website to ensure that they are included in your version of the programme.
You can use Adobe Reader to read a PDF out loud with the following shortcut keys:
You can also convert a PDF into a web page by following these steps:
You can convert a PDF document into a text file for use with other software and hardware such as Braille printers by opening the PDF and choosing ‘Save as text’ from the File menu.
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