Agencies working together to support older people in Lambeth have launched a multi-agency referral scheme, designed to streamline health and social care.

Lambeth Safe and Independent Living (SAIL) enables organisations and individuals working in the community to help people with problems outside their area of responsibility.

It can be used for any Lambeth resident who is 55+ or an adult with disabilities or a carer.

Through cooperation, Lambeth community organisations can provide a more holistic service to older people in need and health and social care providers can increase their reach without requiring  additional funding. 

Age UK Lambeth contributes its Handyperson Service and its Enquiry Line to the scheme as partner agencies. Other partners are:

- Lambeth Safer Neighbourhood Teams

- Lambeth Trading Standards

- South London and Maudsley Substance Misuse Treatment Service

- Guy’s and St Thomas’ Stopping Smoking Service

- the Strength and Balance Helpline

- Royal Association for the Deaf

- BlindAid

- Lambeth Council Social Services

- NHS Community Dieticians

- Lambeth Libraries

- the Alzheimer’s Society Lambeth

- Carers Hub Lambeth

- Lambeth Council Home Improvement Agency

- One Advice Lambeth

- Careline 24

In total, seventeen services are accessible through a single referral.

Age UK Lambeth acts as the hub for the scheme, receiving completed SAIL forms, forwarding them to the appropriate partner agency within 24 hours of receipt and we are taking responsibility for following up the referral with the older person to ensure their needs are met. Age UK Lambeth also contributes its Handyperson Service and Enquiry Line to the scheme. 

SAIL works through a simple form with a number of tick boxes. A person working in the community can use this guide to quickly identify an older person’s needs. Each question is associated with a partner agency, so a tick on any question operates as a flag to bring that person to the attention of that particular organisation. All partner agencies have agreed to accept all referrals through SAIL and to contact the client within four weeks of receiving the form.

To find out more or if you would like to receive a supply of SAIL forms for your work or organisation, please contact Age UK Lambeth on 020 7346 6800 or You can also download forms below.

Further information