Deputy Retail Manager – Oakham

Deputy Retail Manager – Age UK Leicester Shire & Rutland, Oakham

About Us: Age UK Leicester Shire & Rutland is more than a Charity, we are a lifeline to older people in our local communities. As part of our mission to support older people in their everyday lives, we provide a wide range of amazing services, including our shops.

We rely on the generosity of donors, volunteers, and our loyal customers to support our vital work. Our charity shops play a crucial role in raising the funds needed to support our mission

We’re seeking a Deputy Retail Manager to join our dynamic team and help manage our Oakham shop, with all proceeds directly funding vital community programs.

Role Overview:

As the Deputy Retail Manager, you will be an essential part of the management team, assisting the Retail Manager in overseeing the day-to-day operation of the store. You will play a key role in driving the shop's performance, enhancing the customer experience, and ensuring that the store runs efficiently and profitably. You will also support a team of volunteers.

Key Responsibilities:

Operations Management: Assist in managing all aspects of store operations, including stock management, visual merchandising, and maintaining high store standards.
Customer Experience: Ensure customers receive exceptional service by leading by example and implementing best practices in customer interaction.
Sales & Performance: Assist in achieving and exceeding financial targets
Health & Safety Compliance: Ensure that the store complies with health and safety regulations and company policies.
Inventory Control: Support inventory management, including stock replenishment, stock audits, and stocktaking.
Problem Solving: Address and resolve operational issues or customer concerns promptly and professionally.

Skills & Experience:

Previous retail management experience, ideally from a bookshop, or have a passion for literature.
Strong leadership and team management skills with the ability to motivate and inspire a group of volunteers.
Excellent communication and interpersonal skills.
A customer-focused approach with the ability to create a positive shopping experience.
Ability to manage multiple tasks, prioritise effectively, and solve problems under pressure.
Knowledge of retail operations, stock management, and health and safety standards.
A proactive and adaptable attitude with a passion for retail and customer service.

Why Join Us?

Make a Difference: Your work will directly impact the success of the charity, helping to fund life-changing projects and initiatives in our community.
Career Growth: Opportunities for professional and career development.
Friendly Environment: Being part of a supportive, passionate team that shares your commitment to making a positive impact.
Employee Benefits: Competitive salary, holiday allowance, and other employee benefits.

How to Apply:

Are you a passionate, driven individual with a proven track record within the retail sector? If so, we would love to hear from you. Please send your CV and a cover letter outlining your experience and why you would be a great fit for this role to jobs@ageukleics.org.uk

Hours : 30 flexible over 6 days, including bank holidays and some Sunday working

Salary: £19,099.98 per annum - £12.21 per hour

Contract: Permanent

Closing Date: 22/10/025

Interview Date: TBC

Age UK Leicestershire & Rutland is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.

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