Retail Manager – Ecommerce

Job Title: Retail Manager – Ecommerce

About Us:

Age UK Leicester Shire & Rutland is more than a Charity, we are a lifeline to older people in our local communities. As part of our mission to support older people in their everyday lives, we provide a range of services, including our shops.

We couldn’t do what we do without the generosity of our donors, the dedication of our volunteers, and the loyal support of our wonderful customers. Our shops play a vital role in raising the funds needed to support our mission, and we’re looking for an enthusiastic and motivated Retail Manager to join our team and help make a real difference.

Job Summary:

We are seeking an experienced and dynamic Retail Manager to oversee the day-to-day operations of our Ecommerce function. The successful candidate will be responsible for managing all aspects of Ecommerce sales, including leading and supporting a team of volunteers and staff, overseeing stock management, sales, and customer service, and achieving sales targets to maximise income for the charity.

Key Responsibilities:

Team Leadership & Volunteer Management – Leading, motivating, and developing staff and volunteers to achieve income targets and uphold organisational values.
Charity Retail Leadership – Experience managing retail operations within a charity or values-driven organisation, with a strong focus on income generation to support charitable objectives.
Retail Management – Proven ability to oversee the eCommerce operations, creating a seamless and efficient customer journey.
eCommerce & Marketplace Growth – Experience developing online sales through existing websites and expanding onto third-party selling platforms (Vinted, Depop eBay and Facebook Marketplace)
Commercial & KPI Management – Strong analytical skills with the ability to interpret sales data, conversion rates, margins, and stock performance to drive growth and profitability.
Online Merchandising & Product Optimisation – Managing product listings, pricing strategies, photography standards, and optimising online product listings and website content to improve search engine visibility and drive increased online sales.
Stock & Donation Flow Management – Ensuring effective stock control and allocation across retail stores and online channels, maximising value from donated goods.
Operational Oversight & Fulfilment – Managing picking, packing, dispatch, and returns processes to ensure efficiency and customer satisfaction.
Customer Experience Focus – Delivering high standards of service across the online platforms.
Health & Safety & Compliance: Ensure the shop complies with all health and safety regulations, as well as the charity's policies and procedures, including the safeguarding for staff and customers.

Key Skills & Experience:

Previous experience in retail management or a similar role.
Experience in volunteer management is highly desirable.
Strong customer service skills with the ability to engage with a diverse group of people.
Ability to work towards and achieve financial targets.
Organisational and time-management skills with attention to detail.
Knowledge of retail stock management and visual merchandising.
A positive attitude and enthusiasm for working in a charity environment.
Ability to be flexible and adapt to the changing needs of Charity retail
Excellent communication skills
Confident in delegating responsibilities and helping team members and volunteers grow through guidance and coaching.

How to Apply:

If you are a motivated and customer-focused individual who is looking to make a real difference, we would love to hear from you. Please send your CV/Application form to jobs@ageukleics.org.uk

Hours : 37.5, including alternate Saturdays/Sundays and bank holidays 9am – 4.30pm with a 30 minute paid break

Salary: £26,925.36 per annum £13.76 per hour

Closing date : 19/03/2025

Interview dates: TO BE CONFIRMED

Age UK Leicestershire & Rutland is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.

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