Appealing against a benefits decision

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If you think a decision made about your benefits is wrong, you can ask the office that made the decision to explain or reconsider it.

If you're still unhappy, you can appeal it. Challenging a benefit decision might sound daunting, but don't be put off - the process may be easier than you think.

How quickly should I appeal?

It's important to act quickly, because there are deadlines for submitting appeals. You usually have to appeal within a month of receiving the letter notifying you of the benefit decision.

A late appeal may be accepted if there is a good reason for doing so - perhaps because there is a lot of money at stake, you have a particularly strong case, or there is a good reason why it was late, such as illness of bereavement.

Who should I contact to make an appeal?

Start by contacting the office that made the decision and sending any evidence that will support your case. If they decide they can't change their decision, or they make a new decision but you're still unhappy with it, you can appeal.

Information on how to appeal is usually included in the benefit letter. You will have to fill in a form and send it to the office dealing with your claim.

Our opens link in new window benefits calculator may help you work out whether the benefit decision was right or not.

Download our factsheet to find out more about what happens when a benefit application is submitted, how to challenge a decision that might be wrong, and how to make a complaint.

opens link in new window Download Challenging welfare benefit decisions (PDF 239 KB)

 
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More money in your pocket

Age UK has launched the more money in your pocket campaign - to help us claim all the money we are owed. Last year‚ Age UK helped put more than £100 million in unclaimed benefits in the pockets of those of us in later life.
Help us do better this year.

We are grateful for the generous support of Dr Naim Dangoor CBE
and The Exilarch's Foundation

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