Information and Advice Drop in Clinic
As part of our Information and Advice service, we also host drop in clinics at our Mount Gould Centre for anyone who would like to speak with a member of our team in person.
How we can support you
Whether you need help understanding your benefits, finding housing or social care support, or just want general advice, our friendly team is here to listen and guide you.
We can assist with photocopying documents, help with emails, book appointments and support bus pass application renewals. If you have concerns about your safety or urgent issues that need prioritising, we can help identify these and provide useful factsheets or information guides. We also offer referrals to both external organisations and internal Age UK Plymouth services.
We specialise in
At our drop in clinics, we cover a wide range of support including:
- Benefit, housing and social care information signposting
- General advice and assistance
- Photocopying and helping with emails
- Appointment booking
- Bus pass applications and renewals
- Identifying safeguarding concerns and prioritising urgent issues
- Providing factsheets, information guides and referrals to other services
What we are unable to support with
Please note, we are unable to explore the following issues with you at our drop in clinics and requre a separate appointment or specialist advice:
- Debt, financial, legal or immigration advice
- Benefit checks and form filling (usually needing a 1 hour appointment)
- Completion of application forms (typically require 1-2 hour appointments
- Applications for Attendance Allowance, blue badges, housing benefi, council tax support, pension credit, carers allowance and Devon Home Choice
The details
When: The first and third Wednesday of each month, 10:00 - 15:00
Where: Age UK Plymouth, The William and Patricia Venton Centre, Astor Drive, Mount Gould, Plymouth PL4 9RD
Drop in appointments are available with a member of our team throughout the day, no booking necessary.
Scheduled appointments with our team
If you have a concern or enquiry that we are unable to support you with at one of our drop in clinics, please contact our Information & Advice team where they will be able to provide you with a telephone or in person appointment at our Mount Gould centre.
Please note that appointment times may be subject to waiting periods due to high demand.
t: 01752 256020
Email us
More Information & Advice
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Information & Advice Drop in Clinic at Four Greens Wellbeing Hub
Our Information & Advice team will also be available for drop in sessions at Four Greens Wellbeing Hub, Whitleigh.
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Housing Advice Drop in Clinic
Whether you're facing difficulties maintaining your current home, or need advice, we're here to connect you with the right support.
Find out more
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