Age needs one voice. Now it has:
Age UK is the new force combining Age Concern England and
Help the Aged in England.
Say hello to the OwnFone
Stay in touch the easy way - why not order an OwnFone as the perfect personalised gift for your friends and family?
There’s nothing like being able to stay in touch. Let us help you stay connected to the people you need to speak to most.
These days it seems like everyone has access to a mobile phone but they can often be overly-complicated and expensive.
So wouldn’t it be nice if there was an easy-to-use, cost-effective phone that just makes and receives calls? One that is ready to use straight out of the box, with no need for charging or complicated set-up?
The OwnFone gives you all the benefits of a mobile phone without the complications.
It allows you to make and receive calls at the touch of a button. It can be personalised with up to 12 pre-programmed numbers or images of your choice, so there’s no need to dial – just press a name or picture and you’re connected.
The OwnFone gives you the service you want at a price you can afford. You can relax when you are out and about, confident that you can easily contact your family and friends. And they can enjoy peace of mind knowing they can reach you.
Our prices are just as straightforward as everything else about the OwnFone. There’s no need to worry about being tied into a contract or running out of credit and you can cancel at any time with just 30 days notice or switch to a price plan that better suits your needs.
There's a range of affordable ways to pay. Just pick the one that suits you best. All our plans are transparent, with no hidden extras, so you know exactly what you are paying for each month. There’s no contract to sign and you can switch to another call plan if your needs change, with no penalty to pay.
If you exceed the maximum number of minutes for your chosen plan, extra calls are charged at 15p per minute. You’ll soon find out whether you need more minutes – if you do, you can switch to a plan better suited to your needs.
Handsets cost between £40 and £60.
They come with a 28-day, money-back guarantee and a 12-month warranty as standard.
Get more details on the most up-to-date pricing
You can order the OwnFone right now, online.
You'll be asked to provide the details of how many people you want to call, their names and contact numbers, your payment details and where you want to have your phone delivered.
Here are some answers to the most common questions we get asked about the OwnFone from Age UK – we hope the answers will be helpful for you.
Your OwnFone number is printed on the back of the handset.
A blue light will flash on your phone when it is turned on.
To increase or decrease the call volume, press the buttons in the top left-hand corner of your phone during a call. To increase or decrease the ring tone volume, press the arrows when you are not making a call.
To make a call to the Emergency Services, press the 999 button three times to make a call. This option is only available if you have chosen to have a 999 button. As with other mobile phones, the OwnFone must be charged and requires a network signal to make or receive calls.
Your OwnFone will arrive fully charged and the battery will typically last for up to four days. The light on the front of the phone will slowly flash red when it needs charging.
You'll be supplied with a charging cable, where one end needs to be plugged into the socket located at the bottom of the phone. At the other end of the charging cable there is a standard three-pin plug, which should be plugged into the mains.
The red light stays on while the OwnFone is charging and goes off when the phone is fully charged (after about 1.5 hours).
Yes, the numbers can be changed instantly over the phone by calling Customer Services on 0845 459 6699. Changing the names is a bit more complicated and will require a replacement handset, for which there is a cost of £40.
No, there is no voicemail service. An incoming call will just continue ringing until the caller ends the call.
No, the OwnFone is only programmed to operate in the UK.
Yes, you can change to an alternative price plan, which will start from your next billing period (i.e. if you request it in January, the change will come into effect for your February bill).
Calls made over the allocated monthly minute plan will be charged at 15p per minute (you will receive a bill itemising the additional calls). If you regularly make a lot of additional calls, we will contact you to suggest that you move to another tariff that offers better value for money.
The OwnFone is covered for a period of 12 months from the date of purchase for breakdown and repair.
To report a lost or stolen phone, call Customer Services on 0845 459 6699 and we will temporarily suspend your OwnFone service. We will then arrange to produce and dispatch a new phone. There will be a charge of £40 for a replacement handset. But the good news is that the OwnFone can only ever be used to call the pre-programmed numbers.
Your OwnFone has a non-removable SIM card pre-installed. It is not possible to use any other SIM card in your OwnFone.
The mobile has an on/off button which can be used to turn the phone off at the user’s convenience. This prevents any calls being made. When the phone is on each button needs a direct press to be activated and to date we haven’t had any reports of accidentally-pressed buttons being a problem.
There's also a lanyard provided which arrives already attached to the phone and when it is worn in this style it would be unusual for buttons to be accidentally pressed.
At present, airtime coverage for the OwnFone is restricted to the UK only.
As long as the OwnFone is in the UK, you can receive international calls from anyone and anywhere in the world.
Plans to make the OwnFone available for use outside of the UK are currently being reviewed.
The OwnFone can be used by anyone who wants a simple, straightforward and easy-to-use mobile phone.
OwnFone is product name for personalised mobile phone devises provided by CyCell Ltd for use in the UK and Northern Ireland, who will raise a minimum of £10,000 during 2013/14 for Age UK (registered charity no. 1128267) through the promotion and sale of OwnFone for people in later life.
CyCell Ltd works in association with Age UK Trading Ltd, a wholly owned subsidiary of Age UK which donates its net profits to Age UK.
CyCell Ltd is registered in England and Wales No. 05831748. Registered office: 3rd Floor, Walkden House, 10 Melton Street, London, NW1 2EB.
Or call to buy
0800 669 6644
Age UK, Tavis House, 1-6 Tavistock Square, London WC1H 9NA. Registered charity number 1128267. Company number 6825798. © Age UK Group and/or its National Partners (Age NI, Age Scotland and Age Cymru) 2013. All Rights Reserved
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