Here are some answers to the most common questions we get asked about the OwnFone from Age UK – we hope the answers will be helpful for you.
Q. What is my phone number?
A. Your OwnFone number is printed on the back of the handset.
Q. How do I know the phone is turned on?
A. A blue light will flash on your phone when it is turned on.
Q. Can I adjust the volume?
A. To increase or decrease the call volume, press the buttons in the top left-hand corner of your phone during a call. To increase or decrease the ring tone volume, press the arrows when you are not making a call.
Q. How do I call the Emergency Services?
A. To make a call to the Emergency Services, press the 999 button three times to make a call. This option is only available if you have chosen to have a 999 button. As with other mobile phones, the OwnFone must be charged and requires a network signal to make or receive calls.
Q. How often does the OwnFone need charging?
A. Your OwnFone will arrive fully charged and the battery will typically last for up to four days. The light on the front of the phone will slowly flash red when it needs charging.
You'll be supplied with a charging cable, where one end needs to be plugged into the socket located at the bottom of the phone. At the other end of the charging cable there is a standard three-pin plug, which should be plugged into the mains.
The red light stays on while the OwnFone is charging and goes off when the phone is fully charged (after about 1.5 hours).
Q. Can I change the names and numbers on my OwnFone?
A. Yes, the numbers can be changed instantly over the phone by calling Customer Services on 0845 459 6699. Changing the names is a bit more complicated and will require a replacement handset, for which there is a cost of £40.
Q. Does my OwnFone have an answerphone or voicemail service?
A. No, there is no voicemail service. An incoming call will just continue ringing until the caller ends the call.
Q. Will the OwnFone work abroad?
A. No, the OwnFone is only programmed to operate in the UK.
Q. Can I change to an alternative airtime tariff?
A. Yes, you can change to an alternative price plan, which will start from your next billing period (i.e. if you request it in January, the change will come into effect for your February bill).
Q. What happens if I go over my monthly airtime minutes?
A. Calls made over the allocated monthly minute plan will be charged at 15p per minute (you will receive a bill itemising the additional calls). If you regularly make a lot of additional calls, we will contact you to suggest that you move to another tariff that offers better value for money.
Q. Is the OwnFone covered by a warranty?
A. The OwnFone is covered for a period of 12 months from the date of purchase for breakdown and repair.
Q. What if my OwnFone is lost or stolen?
A. To report a lost or stolen phone, call Customer Services on 0845 459 6699 and we will temporarily suspend your OwnFone service. We will then arrange to produce and dispatch a new phone. There will be a charge of £40 for a replacement handset. But the good news is that the OwnFone can only ever be used to call the pre-programmed numbers.
Q. Does the OwnFone use a SIM card?
A. Your OwnFone has a non-removable SIM card pre-installed. It is not possible to use any other SIM card in your OwnFone.
Q. Can you can accidentally press a button and call someone when the phone is in your pocket for instance?
A. The mobile has an on/off button which can be used to turn the phone off at the user’s convenience. This prevents any calls being made. When the phone is on each button needs a direct press to be activated and to date we haven’t had any reports of accidentally-pressed buttons being a problem.
There's also a lanyard provided which arrives already attached to the phone and when it is worn in this style it would be unusual for buttons to be accidentally pressed.
Q. Can I make international calls?
A. At present, airtime coverage for the OwnFone is restricted to the UK only.
Q. Can I receive calls made from abroad?
A. As long as the OwnFone is in the UK, you can receive international calls from anyone and anywhere in the world.
Q. Will the phone be available for use outside of the UK in the future?
A. Plans to make the OwnFone available for use outside of the UK are currently being reviewed.
Q. Is the OwnFone only for use by older people?
A. The OwnFone can be used by anyone who wants a simple, straightforward and easy-to-use mobile phone.