Q. How can I place an order?
A. Orders can be placed in several ways:
- You can browse or search the Age UK Mobility Aids website then click add to basket button for a product you wish to buy. Once you have completed click the checkout button where you will be taken through the checkout process.
- You can also call NRS Healthcare on the free telephone number 0800 7310003. Opening hours are Monday to Friday: 8.30am to 5pm, when the customer care team will be more than happy to assist in placing an order.
Q. Can you help me to choose right product?
A. The NRS Healthcare trained customer care team is here to help you and is backed by their in house Healthcare Professionals.
NRS Healthcare have developed a product advice service to provide guidance on technical matters, product purpose and use and suitability on any products offered through the range in order to assist professionals and members of the public to make the right choice. This service is offered via the NRS Healthcare on site Occupational Therapist.
The information NRS Healthcare provide from the onsite Occupational Therapist is not a substitute for an individual assessment. If you are purchasing daily living equipment you need to consider your own ability to use the equipment as whether it will work for you within your own home environment.
You should always consider having an individual assessment if you are in any doubt.
Q. What if need to amend or cancel a recent order
A. Orders are automatically processed upon receipt. In certain instances, NRS Healthcare can accept amendments to your order within two hours of order placement. To action, please call the customer care team on 0800 7310003 from 8.30am to 5.00pm during weekdays, quoting your order number, code number(s) and product descriptions of the items you wish to cancel.
However, if NRS Healthcare are unable to cancel or amend your order before despatch and you want to return the goods sent, you can do so within 28 working days of receipt of your goods.
To request the return of goods call 0800 7310003 to arrange with a member of staff.
Please quote your order number on all communications.