Q. How long will I have to wait for my Age UK Riser Recliner Chair once ordered?
A. Usually chairs will be delivered 3 weeks after the statutory 14-day cooling off period. It is possible that more specific, bespoke chairs, will be delivered 4-5 weeks after the 14-day cooling off period. You will always be given an accurate lead time at the point of order.
Q. I have pets - how can I make sure they are safe near the chair when it is in a raised position?
A. All Age UK Riser Recliner Chairs come as standard with a unique safety feature - solid barriers that are revealed when the chair is raised. This means that there are no gaps anywhere round the chair, so that your pet can not get trapped underneath.
Q. What do I do if my Riser Recliner stops working?
A. In the highly unlikely event of this happening, we will send out our own engineer. If the problem can't be rectified in your home and we have to take the chair away to repair it, then a loan chair can be left until its return.
Q. How do I know my chair will stand the test of time?
A. All chairs are covered by a manufacturer's 24-months warranty. All chairs have undergone rigorous testing for strength and stability so will give years of continuous use
Q. Am I entitled to local authority funding or an assessment?
A. † It's worth noting that if you need a Riser Recliner in order to maintain your independence (you can't manage without one), or to help with a medical condition, your local council or health service may be able to fund one for you.
However, different councils have different rules about what they will pay for, and different ways of supplying it. Some may want you to try other solutions before they agree to provide the chair. Others won't provide a Riser Recliner at all, but will provide specialist seating for people who have particular support needs.
If you are already seeing someone from your council or health service, and you think you need a Riser Recliner, ask about an assessment. If you think you should be assessed, call your council, or see your doctor for advice.
If you’re not entitled to any help or would prefer to purchase your own chair then our specially trained advisers are here to help.