Age needs one voice. Now it has:
Age UK is the new force combining Age Concern England and
Help the Aged in England.
Say hello to the Age UK My Phone
The Age UK My Phone connects you instantly to the people you need to talk to most – and that's it.
Stay in touch the easy way - why not order an Age UK My Phone as the perfect personalised gift for your friends and family?
There’s nothing like being able to stay in touch. Let us help you stay connected to the people you need to speak to most.
These days it seems like everyone has access to a mobile phone but they can often be overly-complicated and expensive.
So wouldn’t it be nice if there was an easy-to-use, cost-effective phone that just makes and receives calls? One that is ready to use straight out of the box, with no need for charging or complicated set-up?
Why not order an Age UK My Phone as the perfect personalised gift to keep in touch this year?
Download the New Year offer leaflet (395KB)
Say hello to the Age UK My Phone - The Age UK My Phone gives you all the benefits of a mobile phone without the complicationsIt allows you to make and receive calls at the touch of a button It can be personalised with up to 8 preprogrammed numbers of your choice so theres no need to dial just press and youre connectedAffordable and easy to use with no complicated setup the Age UK My Phone provides all you want from a phone and nothing more Find out more here httpwwwageukorgukproductscommunicationsmobilephones
You need to have a minimum of flash 9 installed.Click here to get the latest version.
The Age UK My Phone gives you all the benefits of a mobile phone without the complications.
It allows you to make and receive calls at the touch of a button. It can be personalised with up to 8 pre-programmed numbers of your choice, so there’s no need to dial – just press and you’re connected.
With three cost-effective price plans including a New Year gift* package to choose from, you’re sure to find one that suits your needs and budget. And, because all our prices represent good value, you’ll be able to enjoy a leisurely chat secure in the knowledge that you won’t be running up a large bill.
The Age UK My Phone gives you the service you want at a price you can afford. You can relax when you are out and about, confident that you can easily contact your family and friends. And they can enjoy peace of mind knowing they can reach you.
* Offer available until 1 April 2013.
Our prices are just as straightforward as everything else about the Age UK My Phone. There’s no need to worry about being tied into a contract or running out of credit and you can cancel at any time with just 30 days notice or switch to a price plan that better suits your needs.
There are three price plans, including a New Year gift package* to choose from. Just pick the one that suits you best. All our plans are transparent, with no hidden extras, so you know exactly what you are paying for each month. There’s no contract to sign and you can switch to another call plan if your needs change, with no penalty to pay.
If you exceed the maximum number of minutes for your chosen plan, extra calls are charged at 15p per minute. You’ll soon find out whether you need more minutes – if you do, you can switch to a plan better suited to your needs.
Handsets cost £55, including delivery. They come with a 28-day, money-back guarantee and a 12-month warranty as standard.
* Offer available until 1 April 2013.
You can order the Age UK My Phone right now, online.
You will be asked to provide the details of how many people you want to call, their names and contact numbers, your payment details and where you want to have your phone delivered.
Download the order form (PDF 2MB), fill it in and pop it in the post to:Age UK My Phone Customer ServiceLinhay HouseLinhay Business ParkAshburtonDevon TQ13 7UP
Visit one of the participating Age UK shops if you prefer to drop off your order form in person. Use the search box on the right to find your nearest participating Age UK shop.
For all enquiries please email firstname.lastname@example.org
Here are some answers to the most common questions we get asked about the Age UK My Phone – we hope the answers will be helpful for you.
Download the Age UK My Phone leaflet (PDF 851 KB)
Download our full FAQs list for more (PDF 1.8MB)
Your Age UK My Phone number is printed on the back of the handset.
A blue light will flash on your phone when it is turned on.
To increase or decrease the call volume, press the buttons in the top left-hand corner of your phone during a call. To increase or decrease the ring tone volume, press the arrows when you are not making a call.
To make a call to the Emergency Services, press the 999 button three times to make a call. This option is only available if you have chosen to have a 999 button. As with other mobile phones, the Age UK My Phone must be charged and requires a network signal to make or receive calls.
Your Age UK My Phone will arrive fully charged and the battery will typically last for up to five days. The light on the front of the phone will slowly flash red when it needs charging. You will be supplied with a charging cable, where one end needs to be plugged into the socket located at the bottom of the phone. At the other end of the charging cable there is a standard three-pin plug, which should be plugged into the mains. The red light stays on while the Age UK My Phone is charging and goes off when the phone is fully charged (after about 1.5 hours).
Yes, the numbers can be changed instantly over the phone by calling Customer Services on 0800 085 2761. Changing the names is a bit more complicated and will require a replacement handset, for which there is a cost of £40.
No, there is no voicemail service. An incoming call will just continue ringing until the caller ends the call.
No, the Age UK My Phone is only programmed to operate in the UK.
Yes, you can change to an alternative price plan, which will start from your next billing period (i.e. if you request it in January, the change will come into effect for your February bill).
Calls made over the allocated monthly minute plan will be charged at 15p per minute (you will receive a bill itemising the additional calls). If you regularly make a lot of additional calls, we will contact you to suggest that you move to another tariff that offers better value for money.
The Age UK My Phone is covered for a period of 12 months from the date of purchase for breakdown and repair.
To report a lost or stolen phone, call Customer Services on 0800 085 2761 and we will temporarily suspend your Age UK My Phone service. We will then arrange to produce and dispatch a new phone. There will be a charge of £40 for a replacement handset. But the good news is that the Age UK My Phone can only ever be used to call the pre-programmed numbers.
Your Age UK My Phone has a non-removable SIM card pre-installed. It is not possible to use any other SIM card in your Age UK My phone.
For more information download the Age UK My Phone Terms and Conditions (PDF 250KB)
The mobile has an on/off button which can be used to turn the phone off at the user’s convenience. This prevents any calls being made. When the phone is on each button needs a direct press to be activated and to date we haven’t had any reports of accidentally-pressed buttons being a problem.
There is also a lanyard provided which arrives already attached to the phone and when it is worn in this style it would be unusual for buttons to be accidentally pressed.
Each phone is printed to order and requires complete personalisation with your choice of design, number of buttons and printed with the names and pre-programmed with the contact numbers. There is no difference in price to when choosing between the 2, 4 or 8 phone option.
Unlike PAYG plans, by having the Age UK My Phone monthly airtime plans, there’s the added assurance that you’ll never be dropped from a call if you run out of credit.
At present, airtime coverage for the Age UK My Phone is restricted to the UK only.
As long as the Age UK My Phone is in the UK, you can receive international calls from anyone and anywhere in the world.
Plans to make the Age UK Phone available for use outside of the UK are currently being reviewed.
The Age UK My Phone can be used by anyone who wants a simple, straight-forward and easy-to-use mobile phone.
Or call now to buy
0800 566 8827
Lines are open Monday to Friday 9 - 5, Saturday & Sunday closed.
Find your nearest shop, where you can buy an Age UK My Phone
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PDF stands for ‘portable document format’.
Most downloads on this website are PDFs. We use this format to ensure that the document looks the same on everyone’s computer (website pages, by contrast, appear differently depending on how people have set their computer up).
Computers use a program called Adobe Acrobat Reader to download PDFs. If you try clicking on a link to download a PDF and it doesn’t work, you will need to install Adobe Acrobat Reader onto your computer.
The process is quite straightforward and is free.
PDFs cannot be changed. If you need to be able to type into a downloaded document (for example, if we are offering a letter template that you need to put your name on) we will provide it as a Microsoft Word document rather than a PDF. You can then download it, type into it and save it to your computer.
Downloads will open on your computer in a new browser window.
Inside this window (below all your web browser menus), there will be a toolbar with options for you to print or save the document.
Close the browser window to return to the Age UK website.
We have made every effort to make our PDFs accessible to screen readers. Here is an overview of your accessibility options available in Acrobat Reader. Please ensure that you have downloaded the latest version of Acrobat Reader from the Adobe Reader website to ensure that they are included in your version of the programme.
You can use Adobe Reader to read a PDF out loud with the following shortcut keys:
You can also convert a PDF into a web page by following these steps:
You can convert a PDF document into a text file for use with other software and hardware such as Braille printers by opening the PDF and choosing ‘Save as text’ from the File menu.
Age UK, Tavis House, 1-6 Tavistock Square, London WC1H 9NA. Registered charity number 1128267. Company number 6825798. © Age UK Group and/or its National Partners (Age NI, Age Scotland and Age Cymru) 2013. All Rights Reserved
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