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Information and Advice is an independent, confidential service which plays a crucial role in improving quality of life.

It enables people to secure their rights and entitlements, make informed choices about their housing, care and money, avoid problems in the future and play a full role in their communities and society.

What Age UK does nationally

  • Offers advice for professionals on providing Information & Advice to older people
  • Provides a range of information guides and factsheets
  • Provides information and advice by telephone and by email. Age UK Advice national helpline is available every day of the year between 8am and 7pm
  • Covers a wide range of issues including welfare benefits and money, social care, health, housing and discrimination
  • Is available to older people, their family and carers and professionals and organisations working with older people
  • Supports local Age UKs and Age Cymrus in providing quality Information and Advice services through our I&A Quality Programme
  • Manages national, funded programmes, delivered with our partners, to deliver information and advice to older people
  • Collates statistics from local services to inform national policy and develop propositions to respond to the needs of older people

What Age UKs do locally

  • Information and advice provision at a local level will depend on funding available
  • The service offered by Age UK’s local partners is tailored to the local community they serve and will vary from one area to another
  • Support at some local partners will include information and signposting, whereas others will be able to provide advice and on-going casework
  • The service may be provided by telephone or through face to face contacts at local partner offices or in outreach venues, like GP surgeries or libraries. Some local partners are able to offer home visits
  • Information and advice includes welfare benefits and money, housing options, social care and health and local services

Further information


Our Information guides are short and easy to digest, giving a comprehensive overview of the relevant topic. Factsheets are longer with more detail, and are aimed at professionals.

You can download other guides in our series from publications

For more information: Call Age UK Advice: 0800 678 1174

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