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Closure of Home Help service

Published on 23 June 2020 03:03 PM

Given the ongoing Coronavirus pandemic it has become necessary for Age UK Essex to make changes to the services it provides to protect all of its clients and staff.

The Home Help Service has been suspended since April, and regrettably, as from 3rd August, the decision has been made to close it. We will be replacing the service with well-being phone calls and free emergency shopping deliveries. The charity will continue to care for its Home Help service clients by offering new ways of support without entering their homes, to ensure no client is left completely alone and without support.

Diane Nicola, Chief Executive said:
“It is with the deepest regret we are announcing the closure of our face to face Home Help service. Our Board has taken the difficult decision that it cannot guarantee to fulfil it’s duty of care to both staff and clients by continuing this service given the Covid-19 pandemic.

“We will continue to care for our clients by offering new ways of support without the need for entering their homes, including providing free emergency shopping deliveries and regular well-being calls. We will continue to deliver our other services including free information and advice and befriending during this unprecedented time. It is important to us that our clients receive emotional and practical support in a safe way and that our clients and staff are not placed at risk in delivering a service.

We will endeavour to ensure that the vulnerable people with whom we work, should know to whom they can turn, during this time of extended isolation to receive support. We remain committed to the older people of Essex."

Age UK Essex will provide key services such as information and advice, befriending, well-being calls and emergency shopping deliveries (including pharmacy needs) free of charge. All Home Help clients have been informed and made aware of alternative services from Age UK Essex and how to find additional support from other organisations.

Q&A's relating to the Home Help service