Information and Advice

Our expert team are on hand to offer free and impartial help and advice on a range of issues that affect older people.

The Age UK Essex Information and Advice service is a free, impartial and confidential advice service for anyone aged 50 or over, their friends, family, professionals and carers.

How we can help you

Our Information and Advice Service makes asking for help easy. Our team of professional advisors are only a phone call away and are fully trained to offer help and advice on a huge range of issues that affect older people.

Our advisors can help you confidently navigate some of the most difficult questions and situations that arise in later life and are experts in giving you the support you need. Some of the most common concerns we’re asked for help with include;

• Benefits Our team can offer assistance and advice on many aspects of welfare benefits including support to help you claim benefits, benefit checks to ensure you are claiming what you are entitled to and information about how to appeal against decisions regarding benefits.
• Housing We can provide you with details on housing options, possible adaptations to help you remain in your home and how to get help with heating costs.
• Social care Speak to us if you need to know what statutory and non-statutory social care services are available and their eligibility criteria or if you need help gaining access to social care services and equipment. We can also offer advice on payments for care and support at home or residential care.
• Legal Our advisors can provide information about making a will, dealing with an estate or arranging for others to make financial and welfare decisions on your behalf.
• Bereavement As well as offering emotional support by putting you in touch with local bereavement groups, our team also offer practical advice like help with benefits and money and who to contact after someone has died.
• Local services We have extensive knowledge of local services like clubs and groups and community transport that can help you stay independent, as well as leisure activities to keep body and mind active.

If the issue you need help with is not listed above, please don’t worry. Our team have a wealth of knowledge and experience to help get access the information and advice you need.

A service you can trust

We’re proud to have achieved Age UK Information and Advice Quality Standard mark, and the Advice Quality Standard (AQS), demonstrating that our service meets recognised Advice Sector standards of practice and that the information and advice we give is of a high standard of quality and accurate.

How to access our service

To speak to one of our advisors just call 01245 346 106. Lines are open Monday to Friday between 8am and 7pm and you can speak to a local advisor between 10am and 3pm. Calls are charged at local rates.

If you prefer to speak to someone in person, you can make an appointment with one of our advisors based at our Chelmsford office on Springfield Road. We also offer a home visiting service for those who find it difficult to get out and about. Please call us on 01245 346 106 to schedule an appointment.

You can also to send an email enquiry our Information and Advice team, please click on the link below and complete the form. Your email is sent directly to our Information and Advice team to help us ensure we deal with your enquiry quickly and efficiently.