About us

We're a local charity supporting older people, their families and carers.
Our aim is to make Herefordshire & Worcestershire a great place to grow older!
What we do
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We give advice
Our trained advisors offer free information and advice to older people and their families. -
We provide support at home
We offer support services to help you remain safe and independent in your home.
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We promote health & wellbeing
We have a range of health & wellbeing services that keep you safe and well in later life.
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We provide training
Training Solutions offer health & social care skills training across the West Midlands.
Our 2022 Strategy
Our Mission
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To make a difference to older people across Herefordshire and Worcestershire by promoting connections, enabling seamless access to advice, support and services and through awareness raising and advocacy.
Our Strategic Aims
To Promote Positive Attitudes to Ageing. We will do this by:
- Treating all older people fairly and with respect, recognising their different needs, choices and values
- Promoting the value of older people in their communities and to each other
- Increasing awareness of opportunities available to older people
- Enabling older people to influence strategic planning and service delivery
- Promoting the contribution older people can make through their involvement in service provision
- Identifying and developing new areas of activity and training for older people
Provision of Direct Support/Services. We will:-
- Provide information and support to older people through direct service provision of a consistently high standard
- Identify and develop new areas of activity to reflect needs and demands
- Continue to work with under-represented groups and other agencies to ensure that all older people receive the services and support to which all are entitled
- Develop and support partnerships within Herefordshire and Worcestershire to extend opportunities for service delivery
- Raise awareness of and to communicate the work of the Organisation
Raising Standards. We will support others:-
- Working with older people to develop high standards of care
- Working with older people to manage and maintain their high standards of care
- To ensure they treat older people with dignity and care
Our Principles
Ageism is unacceptable:
- We are against all forms of discrimination; challenge unfair treatment on grounds of age; and represent the views of older people to ensure their voice is heard
All people have the right to make decisions about their lives:
- We help older people to discover and exercise these rights
People less able to help themselves should be offered support:
- We seek to support older people to live their lives as independently as possible.
- We believe people who are supported should be treated with dignity and respect in all supported settings
We believe in working with others to make Herefordshire & Worcestershire a better place to grow older:
- We recognise the value of collective action and where possible we will work with others with diverse strengths in our community to ensure older people are cared about
How we are funded
- Your support and donations enable us to reach more older people who need access to information, guidance and services. We are funded through a range of sources including donations, legacies, health & local government contracts, and paid for services. To find out more, please see our latest Annual Report.
Every year we
Contact our friendly referral hub:
Telephone: 0800 008 6077
Email: referralhub@ageukhw.org.uk