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Amica 24 My Home Helper

Published on 19 February 2021 02:29 PM

We are pleased to tell you about how you or someone you know could have access to Amica 24 Home helper devices for a year at no cost to you.

My Home Helper is a simple to use electronic device that has been specially designed for anyone who isn’t familiar with technology. 

Features include:

  • Calendar Clock
  • Diary
  • Reminders
  • Video Calling (which connects automatically)
  • Photos
  • Instant Messaging
  • News Headlines

We know that the support from Amica 24 can help combat loneliness, support people living with dementia as well as lots of other benefits all helping you or your loved ones to live independently for longer.

If you decide you could benefit from a My Home Helper device, Amica24 will contact you to arrange a socially distanced installation of your My Home Helper device. You may want a member of your family or support bubble to be present so they know how the device works and how best to help you get the most out of it.

The My Home Helper device needs a connection to the internet to work. This can be connected to your own home broadband if you have it, a new broadband service installed at your home at not cost to you for 12 months, or through a mobile WiFi hotspot 4G device. This is a fully funded pilot so there will be no charges to you for 12 months, If after that you decide you no longer want the My Home Helper device it will be collected and you will have nothing more to pay. If you decide to keep the device you will become responsible for the contract for the device with Amica24 and any broadband costs.

Once the My Home Helper device is installed in your home, family and friends will help you to set up reminders, send you pictures, messages and video calling, all supported by Amica24 who can help with any problems you may be experiencing with the device. Again, all at no cost to you.

We know that England will be coming out of the national lockdown in the coming months, however we expect this to be a safe and restricted process, so an easy to use device like My home helper could be a big benefit to many older people who might be isolated from friends and family.

If you or someone you know would benefit from a My home helper contact Age UK Herefordshire & Worcestershire and our team will support you through the process.

*Please note this is available to Worcestershire residents only*

Find out more about My Home helpers on Amica 24’s website - https://www.amica24.org/individuals/support/products/my-homehelper.php

You can watch information videos about the My home helper devices below:

My home helper explained - https://www.youtube.com/watch?v=zfTzoVPgdbw&feature=youtu.be

What happens after I’ve agreed to have a My home helper - https://www.youtube.com/watch?v=AQltDrtD5ng&feature=youtu.be

FAQs about My Home Helpers:

Do I need an internet connection?

No, Amica 24 can provide an EE pay as go Wi-Fi hub, however video call quality will be better with a broadband connection (Wi-Fi)

How much does it cost?

It is being fully funded for the 1st 12 months by the Worcestershire community foundation

What are the costs after 12 months?

If after the 12 months, there is no continual funding, the recipients will be contacted to see if they wish to keep the device and Amica 24 will then discuss costs. My home helper is currently around £100 for a year long subscription.

Do I need to understand technology?

No – the device has been designed for people that may not be technologically minded.

Do my family/friends need to understand technology?

It would be beneficial for your friends/family to be able to use a smart device and download an app, however Amica 24 will be on hand to support as much as possible.

Can my home helper allow group video calls?

Currently no, however Amica 24 are working closely with the manufacturer to enable the device to do so in the near future.

You can download some useful information documents about My home helper below:

My home helper guide

Amica 24 Broadband guide

Contact Age UK Herefordshire & Worcestershire:

Telephone: 0800 008 6077

Email: referralhub@ageukhw.org.uk