Information and Advice
Free, confidential and impartial information & advice service for older people, their families and carers
What can we help you with?
Our advisers are trained to help you on a range of queries, such as:
- Social care
Provide information on finding a care home or help at home. For online information visit Worcestershire Care Service Directory. - Your income
Free benefits checks and help with applying for benefits and pensions. Visit Age UKs Benefits Calculator. - Tax
We offer free Tax Surgeries for the over 50s, in partnership with Tax Help for Older People. - Your home
Information on staying safe, warm and independent in your own home. - Legal issues
Wills, Power of Attorney, and how to deal with an estate. Free 30 minute appointments with our expert legal advisor at one of our Legal Surgeries - book an appointment. - Form filling
We can help you fill out forms, including applications for most available benefits. - Wellbeing
Advice on staying safe and healthy in later life, including local activity programmes. - Signposting
If we don't offer a service you need, we can point you in the right direction! - Useful information guides and links
A range of free information guides and links to useful services. If you need hard copies of our free information guides & factsheets, please contact us.
How to access the service:
You can access our information and advice service in a number of ways, including email and phone, or drop into one of our offices:
Worcester (Malvern Gate Main Office)
Opening times:
Monday to Friday: 9:30am - 3:00pm
Malvern Gate, Bromwich Road, Worcester, WR2 4BN
By phone: 0800 008 6077
By email: information@ageukhw.org.uk
Herefordshire (Ross-on-Wye Office)
By phone: 01989 763887
Available by phone:
Monday 10:00am – 3:00pm
Wed 9:00am – 4:00pm
Thurs 9:00am – 4:00pm
Fri 9:00am – 4:00pm
Drop in Information & Advice:
Monday and Friday 1:00pm - 3:00pm
Palma Court,
27 Brookend Street,
Ross-on-Wye
Herefordshire,
HR9 7EE
Broadway Drop-in
Signpost Broadway, 1st and 3rd Mondays, 9:30 - 3:30
Russel Square, Broadway, WR12 7AP
By phone: 0800 008 6077
By email: information@ageukhw.org.uk
Pershore Drop-in
Pershore Volunteer Centre, every Wednesday from April 1st 2020, 9:30 - 3:30
Billing House, High Street, Pershore, WR10 1EY
By phone: 0800 008 6077
By email: information@ageukhw.org.uk
Droitwich Spa Drop-in
Drop-in service: Monday: 9:00 -1:00
Appointment only: Thursdays: 9:00 -1:00
(Home visit appointments can be arranged Monday - Friday via our Worcester Office: 0800 008 6077)
T:0800 008 6077
Olive Branch Community Centre (Baptist Church, next to Barclays Bank)
Winnetts Lane
Ombersley Street East
WR9 8BZ
Free booklets and online information
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Information Guides
Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.
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Staying warm and well this Winter
As we get older, our bodies respond differently to the cold which can leave us more susceptible to health problems. But with a little preparation, and by following some simple suggestions, you can stay healthy and safe this winter.
We hold the Advice Quality Standard, which provides you with assurance that the we have met certain criteria that demonstrate a commitment to quality:
