Free, confidential and impartial information & advice service for older people, their families and carers
*Please note we are unable to do face to face I&A appointments at our Malvern Gate office. Our Ross Office is currently running face to face pre arranged I&A appointments. Our Information and Advice team are still here to support you via telephone and email. Please see our contact details at the bottom of the page*
What can we help you with?
Our advisers are trained to help you on a range of queries, such as:
- Social care
Provide information on finding a care home or help at home. For online information visit The Care Service Directory.
- Your income
Free benefits checks and help with applying for benefits and pensions. Visit Age UKs Benefits Calculator.
We offer free Tax Surgeries for the over 50s, in partnership with Tax Help for Older People.
- Your home
Information on staying safe, warm and independent in your own home.
- Legal issues
Wills, Power of Attorney, and how to deal with an estate. Free 30 minute appointments with our expert legal advisor at one of our Legal Surgeries - book an appointment.
- Form filling
We can help you fill out forms, including applications for most available benefits.
Advice on staying safe and healthy in later life, including local activity programmes.
If we don't offer a service you need, we can point you in the right direction!
- Useful information guides and links
A range of free information guides and links to useful services. If you need hard copies of our free information guides & factsheets, please contact us.
We currently work across Worcestershire & Herefordshire, providing a wide range of support services to ensure fairness and equality for all members of our community.
How to access the service:
You can access our information and advice service in a number of ways, including email and phone, or make an appointment at one of our offices:
Worcester (Malvern Gate Main Office)
Monday to Friday: 9:30am - 3:00pm
Malvern Gate, Bromwich Road, Worcester, WR2 4BN
By phone: 0800 008 6077
By email: firstname.lastname@example.org