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Free, confidential and impartial information & advice service for older people, their families and carers

Woman helping man with advice

What can we help you with?

Our advisers are trained to help you on a range of queries, such as:

  • Social care 
    Provide information on finding a care home or help at home. For online information visit Worcestershire Care Service Directory.

  • Your income 
    Free benefits checks and help with applying for benefits and pensions. Visit Age UKs Benefits Calculator.

  • Tax
    We offer free Tax Surgeries for the over 50s, in partnership with Tax Help for Older People.

  • Your home
    Information on staying safe, warm and independent in your own home.

  • Legal issues 
    Wills, Power of Attorney, and how to deal with an estate. Free 30 minute appointments with our expert legal advisor call or email us for a confidential appointment.  

  • Form filling
    We can help you fill out forms, including applications for most available benefits.

  • Wellbeing 
    Advice on staying safe and healthy in later life, including local activity programmes.

  • Signposting
    If we don't offer a service you need, we can point you in the right direction!

  • Useful information guides and links
    A range of free information guides and links to useful services. If you need hard copies of our free information guides & factsheets, please contact us.

How to access the service:

You can access our information and advice service in a number of ways, including email and phone, or drop into one of our offices:

Worcester Office

By phone: 01905 740950 or 0800 008 6077
By email:

Opening times:
Monday to Friday: 9:30am - 3:00pm


Evesham Office

By phone:  01386 422 700
By email:

Opening times:
Drop in for Information and Advice: Tuesdays 9:45-12:30, Wednesdays 9:45-15:00
By phone: Thursdays 9:45-15:00


Ross-on-Wye Office

By phone: 01989 763887
By email:

Opening times: 
Monday 1.00pm-3.00pm and Thursday 10.00am-12.00pm


We offer home visiting and outreach services to those who are unable to get to our office premises for appointments or advice.

Visit our contact page.

Free booklets and online information

  • Read our info guides

    Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.

    Age UK factsheets & info guides

  • Staying safe this Winter

    We have really useful information guides on keeping yourself warm, healthy and safe this winter. If you would like hard copies of factsheets or guides please contact us, and we'll be happy to provide them.

    Contact us