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Free, confidential and impartial information & advice service for older people, their families and carers

Woman helping man with advice

What can we help you with?

Our advisers are trained to help you on a range of queries, such as:

  • Social care 
    Provide information on finding a care home or help at home. For online information visit Worcestershire Care Service Directory.

  • Your income 
    Free benefits checks and help with applying for benefits and pensions. Visit Age UKs Benefits Calculator.

  • Tax
    We offer free Tax Surgeries for the over 50s, in partnership with Tax Help for Older People.

  • Your home
    Information on staying safe, warm and independent in your own home.

  • Legal issues 
    Wills, Power of Attorney, and how to deal with an estate. Free 30 minute appointments with our expert legal advisor at one of our Legal Surgeries - book an appointment.

  • Form filling
    We can help you fill out forms, including applications for most available benefits.

  • Wellbeing 
    Advice on staying safe and healthy in later life, including local activity programmes.

  • Signposting
    If we don't offer a service you need, we can point you in the right direction!

  • Useful information guides and links
    A range of free information guides and links to useful services. If you need hard copies of our free information guides & factsheets, please contact us.

We currently work across Worcestershire & Herefordshire, providing a wide range of support services to ensure fairness and equality for all members of our community.

How to access the service:

You can access our information and advice service in a number of ways, including email and phone, or drop into one of our offices:

Worcester (Malvern Gate Main Office)

Opening times:
Monday to Friday: 9:30am - 3:00pm

Malvern Gate, Bromwich Road, Worcester, WR2 4BN 

By phone: 0800 008 6077

By email: 

Herefordshire (Ross-on-Wye Office)

By phone: 01989 763887 

Available by phone: 

Monday             10:00am – 3:00pm
Wed                    9:00am – 4:00pm
Thurs                  9:00am – 4:00pm
Fri                       9:00am – 4:00pm

Drop in Information & Advice:

Monday and Friday 1:00pm - 3:00pm

Palma Court,
27 Brookend Street, 

Broadway Drop-in

Signpost Broadway, 1st and 3rd Mondays, 9:30 - 3:30 

Russel Square, Broadway, WR12 7AP

By phone: 0800 008 6077

By email:

Pershore Drop-in

Pershore Volunteer Centre, every Wednesday from April 1st 2020, 9:30 - 3:30 

Billing House, High Street, Pershore, WR10 1EY

By phone: 0800 008 6077

By email:

Droitwich Spa Drop-in

Drop-in service: Monday: 9:00 -1:00 

Appointment only: Thursdays: 9:00 -1:00 

(Home visit appointments can be arranged Monday - Friday via our Worcester Office: 0800 008 6077)

T:0800 008 6077

Olive Branch Community Centre (Baptist Church, next to Barclays Bank)
Winnetts Lane
Ombersley Street East

Free booklets and online information

  • Information Guides

    Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.

    Factsheets & guides 

  • Staying warm and well this Winter

    As we get older, our bodies respond differently to the cold which can leave us more susceptible to health problems. But with a little preparation, and by following some simple suggestions, you can stay healthy and safe this winter.

    Find out more 

We hold the Advice Quality Standard, which provides you with assurance that the we have met certain criteria that demonstrate a commitment to quality:

Further Information:

Related pages on our website

Related pages on other websites: