Information and Advice
Free, confidential and impartial information & advice service for older people, their families and carers.
*Please note we are unable to do face to face I&A appointments at both our Malvern Gate and Ross Office. Our Information and Advice team is still here to support you via telephone and email. Please see our contact details at the bottom of the page*
What can we help you with?
Our advisers are trained to help you on a range of queries, such as:
- Social care
Provide information on finding a care home or help at home. For online information visit The Care Service Directory. - Your income
Free benefits checks and help with applying for benefits and pensions. Visit Age UKs Benefits Calculator.
Brexit – New Rules for UK Benefits and the EU. There are new rules in place from 1st January 2021. Updated advice and information is available on GOV.UK. Read more here
Tell Us Once Service - This video explains the Tell us once service this is a service for bereaved citizens to inform many government departments just once, of a death. View the video here - Tax
We offer free Tax Surgeries for the over 50s, in partnership with Tax Help for Older People. - Your home
Information on staying safe, warm and independent in your own home. - Legal issues
Wills, Power of Attorney, and how to deal with an estate. Free 30 minute appointments with our expert legal advisor at one of our Legal Surgeries - book an appointment. - Form filling
We can help you fill out forms, including applications for most available benefits. - Wellbeing
Advice on staying safe and healthy in later life, including local activity programmes. - Signposting
If we don't offer a service you need, we can point you in the right direction! - Useful information guides and links
A range of free information guides and links to useful services. If you need hard copies of our free information guides & factsheets, please contact us.
We currently work across Worcestershire & Herefordshire, providing a wide range of support services to ensure fairness and equality for all members of our community.
How to access the service:
You can access our information and advice service in a number of ways, including email and phone, or make an appointment at one of our offices:
Worcester (Malvern Gate Main Office)
By phone: 0800 008 6077
By email: referralhub@ageukhw.org.uk
Opening times:
Monday to Friday: 8:00am - 6:00pm
Malvern Gate, Bromwich Road, Worcester, WR2 4BN
Please note our Malvern gate office is not currently open for drop in appointments.
Herefordshire (Ross-on-Wye Office)
By phone: 01989 567 165/01989 763887
By email: ross@ageukhw.org.uk
Opening times:
Monday 10:00am - 3:00pm
Tuesday 9:00am - 2:00pm
Wednesday 9:00am - 4:00pm
Thursday 9:00am - 4:00pm
Friday 9:00am - 4:00pm
Palma Court,
27 Brookend Street,
Ross-on-Wye
Herefordshire,
HR9 7EE
Please note our Ross-on-Wye office is not currently open for drop in appointments.
Useful information:
Find a trusted trader:
You can look online to find a trader you can trust, for example, a builder, plumber, or car dealer. If you are looking for a trader here are some online resources you can look at:
Your local council -you can find your local council here: https://www.gov.uk/find-local-council
Schemes that recommend traders:
You might need to try more than one scheme to find one that covers your area and the kind of trader you’re looking for.
You can try:
- TrustMark - the Government’s trader scheme
If you cannot find what you are looking for or cannot access the internet please contact us using the details below.
If you have a problem with a trader or work that has been done then you can contact: The Citizens Advice consumer helpline
“Age UK (H&W) have saved me no end of concerns, it’s made my life a lot easier!”
“No doubt if my wife needs anymore help once everything has settled down,we will be visiting the office again.They’re so helpful, when you go in there’s a smile and a how are you? They don’t forget, you see and that’s worth a lot.”
Free booklets and online information
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Information Guides
Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.
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Useful information
View our useful information page where you can access lots of information online from Age UK H&W and various organisations both locally and nationally. You can read information about looking after your health, local activities and much more.
We hold the Advice Quality Standard, which provides you with assurance that the we have met certain criteria that demonstrate a commitment to quality:
Contact Age UK Herefordshire & Worcestershire:
Telephone: 0800 008 6077
Email: referralhub@ageukhw.org.uk