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We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.

Who we are

Age UK North Staffordshire was founded as Age Concern North Staffordshire in February 1991, as a local, independent charity working for the benefit of older people aged 50 and over in North Staffordshire.

 The organisation is based in Hanley, and initially services were largely provided for older people living in the city of Stoke-on-Trent. However over time the organisation has grown in size and services were also developed to benefit older people living in the Newcastle-under-Lyme and Staffordshire Moorlands areas. We are pleased to be recognised today as the largest voluntary sector provider of services for older people in North Staffordshire.

As Age Concern North Staffordshire, we were members of the national Age Concern Federation, thereby signing up to nationally-agreed values and standards adopted by all members of the Federation.

In 2009, Age Concern England and Help the Aged merged at national level to form a new charity, Age UK, working on behalf of older people across the UK, and in 2010 we formally adopted the new name of Age UK North Staffordshire.

Following the merger we are now members of the new Age England Association, which enables all Age UKs to work together to improve later life. However under our new name, we continue to be a local, independent and locally-governed charity working for and with older people in North Staffordshire.

Where you can find us

Our office is in Trinity Street, Hanley, and our charity shop in Longton.

Visit our contact us page

Visit our charity shop page

How we are funded

We rely on your support to keep serving the community. We are supported by donations from the public, income from our charity shop, and some charitable grants.

Grant & Contract Funders

  • Age UK England
  • Big Lottery Fund
  • Stoke-on-Trent City Council
  • Newcastle-under-Lyme Borough Council
  • NHS North Staffordshire Clinical Commissioning Group
  • NHS Stoke-on-Trent Clinical Commissioning Group
  • Staffordshire and Stoke-on-Trent Partnership NHS Trust
  • Staffordshire County Council Public Health
  • University Hospitals of North Midlands NHS Trust
  • Staffordshire Community Foundation
  • Keele University 

Corporate & Other Supporters

  • Santander Bank
  • Vodaphone
  • Autonet Charity and Social Committee
  • The Directors of the Solidor Group
  • Regent Theatre, Stoke on Trent
  • St Joseph's Preparatory School

Our Values

We strive to ensure that all our work is rooted in our values:

Enabling – enabling older people to live independently and exercise choice

Influential – drawing strength from the voices of older people and ensuring those voices are heard

Dynamic – innovative, driven by results, and constantly delivering for older people

Caring – passionate about what we do and caring about each individual

Expert – authoritative, trusted and quality-oriented

Age UK North Staffordshire Annual Review and Impact Report

Click here to download our Age UK North Staffordshire Annual Review and Impact Report for 2016-2017

What we do

  • We give information & advice

    Our trained advisors offer free information and advice to older people and their families. In 2016 our advisers helped local older people to claim over £500,000 that they were entitled to.

  • We offer Help at Home

    We offer home support services to help with shopping, cleaning and collecting prescriptions etc.. We help over 100 older people to get their food shopping every month.

  • We work with local GPs

    An Independent Living Coordinator from Age UK works with practice staff to help minimise hospital admissions, ensure that people are able to maximise their income and independence, and reduce their social isolation at selected GP surgeries.

  • We provide activities

    Our groups and clubs provide social and exercise activities for people over 50 in locations across Stoke on Trent and Newcastle under Lyme (social activities only).

Meet our people

  • Meet our staff

    We have a team of dedicated staff members, helping us to deliver information and advice, exercise classes, social groups, and Help at Home services. Find out more about them and our leadership team, including our CEO.

    Meet our people

  • Find out about our volunteers

    Our services couldn't run without the help of our amazing volunteer team. We have over 100 volunteers helping us throughout the week. Find out more about our volunteers and how you can become a volunteer too.

    Find out about volunteers

Work for Us

Click here to explore our current employment and volunteering opportunities at Age UK North Staffs