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Age UK North Staffs offers a free and confidential information and advice service for older people, their families and carers.

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How we can help

Age UK North Staffordshire offers a free, confidential, independent and trusted information and advice service. From 1st November 2017 until further notice, the service is available under the Warm Homes Benefit Take up programme providing information and advice on benefits, money and related issues, ensuring you are claiming entitlements and getting the support you need to live independently. Please follow the link to see if you might be eligible for this service.

Our support staff and volunteers can often help with straightforward enquiries. They can also discuss with you whether or not you are eligible for an appointment with an adviser for the Warm Homes service. If you need advice but your enquiry is not appropriate for the Warm Homes scheme, you may wish to contact other local advice agencies, see below.

Other local advice services

Citizens Advice

Staffordshire North and Stoke Citizens Advice provide a service from four locations:

  • Hanley
  • Biddulph
  • Kidsgrove
  • Newcastle-under-Lyme.

You can find out more about Staffordshire North and Stoke Citizens Advice by following this link to their website.

For people in the Staffordshire Moorlands, Citizens Advice have offices in Cheadle and Leek:

In addition, the Borough Council may be able to help. Follow these links for:

Disability Solutions

Due to overwhelming demand, Disability Solutions are only able to offer information, advice and support on an appointment only basis. To avoid disappointment please ensure you have a prearranged appointment, as individuals who drop-in to our offices will not be seen without an appointment.

The advice line is 01782 638300, and is open Monday-Thursday between 10am and 2.30pm

Older people’s information and advice

Our service is specially tailored for the needs of anyone over the age of 50, and their friends, relatives and carers. While the support of an adviser is limited at present, you are welcome to come in and browse our information resources during office opening hours, 9.30-3.00pm Monday to Thursday.

If you are in need of advice or help with specific forms, please telephone the office first (01782 286209) to discuss availability as the advisers work on an appointment and call-back basis.  There are no advisers or insurance services on Fridays. 

How we work

You can contact us in person or you could ask a trusted family member, carer, friend, neighbour, social worker or doctor to contact us on your behalf. Our staff will discuss your enquiries or concerns with you with dignity and respect. We will provide you with all the information and advice you need to make an informed decision about what’s best for you. Our advice is free, confidential, independent and unbiased; and no information is passed to anyone else without your consent. We work with other organisations, where appropriate and with your permission, to satisfy your enquiry. 

How you can contact us

Call us - 01782 286209

Email us -



We stock over 70 different information guides and a wide range of leaflets covering many topics. Copies can also be downloaded, or you may wish to browse our information library in our Hanley office. Find us here. (Please be aware you will not be able to see an adviser if you drop-in.)

Our current list of factsheets (opens in a new window).

Topics we may be able to help you with:

  • Welfare benefits — your entitlements and filling in forms (subject to funding criteria and types of forms)
  • Health
  • Social care
  • Residential and non-residential care
  • Help at home
  • Housing matters
  • Legal: Wills and power of attorney
  • Learning, Social and Leisure activities
  • Employment matters
  • Voluntary work opportunities
  • Consumer issues
  • General enquiries.

National Age UK Advice line

In addition to our local advice services, the national Age UK charity runs a free advice line that is open 365 days a year. We know that growing older doesn't come with a manual but Age UK can provide a host of free information and advice to get you through those tricky times in your life. Whether you're confused about care, perplexed about your pension, or worried by your will, we have trained advisors who can guide you through almost any situation. 

To talk to someone, just call 0800 028 66 54.

On the Age UK website

Age UK provides a lot of information on this website, on a variety of topics:

Money matters: such as claiming benefits, wills, pensions and debt

Health and wellbeing: including dementia advice, befriending, healthy eating

Home & care: getting help at home, paying for care, care homes, adaptations and more

Advice on Benefits

Age UK national provides information on benefits you could be entitled to, with details about each type of benefit, eligibility, and claiming.

Further information