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Our Shopping Delivery and Safe at Home service is available to older, housebound and less-abled people who find it difficult to shop for themselves.

Based at the Co-operative supermarket in Lees, the Shopping Service contacts customers on a weekly basis to take shopping orders and delivers out to all areas across the Oldham borough whilst helping to promote older people’s independence and ability to stay in their own home.

The service is also available on a short-term basis after discharge from hospital, during an illness or bad weather conditions.

As well as delivering shopping, our staff are trained to monitor well-being and the home environment, putting the customer, their carers and loved ones at ease that they are safe and well at home, as well as linking to other services and referring on if necessary.

All potential customers are visited by a member of the team and a holistic assessment of their needs and situation is completed. Reviews are carried out every twelve months or as and when there is a change in a customer’s need or circumstances.

Agreed in advance, we contact the client the day before delivery is due to take the shopping list and our driver and staff member will arrive the next day. We'll even put the shopping away if required whilst monitoring the client’s well-being on the day and checking as appropriate that the food stored is in date and being consumed.  

We try our best to supply the goods ordered if available. If requested we will bring an alternative or refund any unwanted items if a mistake has been made on our part. When an order is delivered we attach the till receipt to the shopping list and will advise of any items that we have been unable to deliver.


Costs

  • £6.00 for up to 2 trays
  • £2.50 per tray thereafter.

Payable by card but we are happy to accept cash or cheque if there is no other means of payment.


Security and Safety

All client details remain confidential and are not disclosed to other agencies.

All our staff are fully trained, Disclosure & Barring Checked and are identifiable by uniform and ID badge. Any areas of concern are noted and reported to the Service Manager who will take action.

Our staff can, if requested, assist clients to access other services that may be beneficial, including lunch clubs, the Befriending Service, HandyVan Service, leisure activities, etc.


Accessing this service

If you are interested in the Shopping Delivery & Safe at Home Service please contact us on the details below to organise an initial home visit.

Contact

Call us:

  • 0161 665 0283
  • 0161 633 0213

Email: Shopping.Service@ageukoldham.org.uk

Further information

More on the Age UK national website