Online banking, is it safe?
Using online banking means you can keep control of your finances from home or whilst you're out and about, using your...
Shopping online is quick and convenient, and can be done from home or even when out and about. But you need to protect your financial information. Unfortunately, there are people who will try and scam you or steal your card details. But by following some simple steps you can shop securely.
You can shop online from most major supermarkets and high street shops, as well as smaller independent shops. Goods can be delivered directly to your house (usually for a small fee), or you can also use a service called 'click and collect', where you order online but collect items in-store, or even from a local convenience store or newsagents.
Most major supermarkets have online shopping, and you might find that smaller independent shops local to you have an online shopping and delivery service. To shop with major supermarkets:
If you regularly shop with a supermarket online, it might be worth buying a delivery pass or delivery saver. This is a one-off payment, so you don't need to pay for delivery each time. It might also give you priority access to certain delivery slots.
You'll never be asked for your card PIN (Person Identification Number) when you pay for something online, but you will be asked for:
When purchasing something online you can set up an account with the retailer. Make sure to use a different password for each account, and always use a strong password. Read more about password security.
Sometimes the website or your internet browser prompts you to save your card details for next time – never do this on a shared computer, and make sure your device is protected with a password, PIN or fingerprint log in if you do save your card details.
Make sure that you're using a secure website before entering any personal details. There are ways to spot that a website is secure, including:
You can see examples of the symbols to look for on the Google support website. Be aware that a padlock symbol is not an absolute guarantee of safety. If you ever have doubts, it's best to leave the page.
If you're shopping online using a computer, you can also use safe settings in the Google Chrome browser. Read more about safe settings on the Google support website.
Contact the online retailer if your delivery doesn’t arrive, is damaged, or if the wrong item arrives. They should hopefully arrange a refund or deliver a replacement. If you're not happy with the response from the retailer you should contact your bank.
You should check your bank statement regularly and contact your bank immediately if you notice any unusual transactions. You'll usually be able to get your money back if your card details have been compromised and used by a fraudster.
Contact the police then Action Fraud if you’re worried something might be a scam, or you think you’ve been scammed. The information you give to Action Fraud can help track down the scammer.
The majority of our local Age UKs provide computer training, making getting online simple and enjoyable.
For more information call the Age UK Advice Line on 0800 678 1602.
We’re open 8am to 7pm, every day of the year.
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