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Age UK Advice Line

Age UK Advice is a free, confidential, national phone service for older people, their families, friends, carers and professionals. We have a team of expert advisers who will give you information that is reliable and up-to-date.

  • Do you know what benefits to claim and how to claim them?
  • Worried that you can’t afford to retire?
  • Anxious about a planned hospital stay and how to cope when you leave?
  • Need advice on choosing the right care home? 

Free, independent advice 365 days a year

Every day of the year we’re open 8am-7pm, including all bank holidays because it’s important that we’re here when people need us the most.

Read a day in the life of the Age UK Advice Line

For more information call Age UK on 0800 055 6112

How the Advice Line helps

Listen to David giving an insight into his role.

How our advisors help older people

Our team are trained to identify the information that will best answer your questions. This might be by sending you our advice guides or helping you to find local services run by Age UK in your area.

If we can’t help, we will direct you to the best place to go for further support and advice.

Find out how we can help you in your local area


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Karen English, Age UK Contact Centre Advisor, talks about some of the ways her team support people in later life.

Home heating help

In winter, a lot of our calls are about broken boilers, people being cold, and people concerned about others being cold.

For example, a delivery driver called us the other day because the lady he was delivering to opened the door wearing a hat and coat. He said to her ‘Sorry, I didn’t realise you were going out.’ But she said, ‘No, I’m just cold, that’s all’. He was very worried so he called the Age UK Advice Line, and we put him in touch with Age UK in the lady's local area, where she could get practical help.

We also get requests from Housing Associations, GPs, and individuals – a whole range of organisations. The most frequent call is 'my boiler’s broken and I don’t have money to fix it'. A lady this morning called to say that an energy company had quoted her £800 to fix a blockage in her radiators.

The company recommended she spoke to us and we referred her to her local Age UK, and sent out a factsheet on help with heating costs .

If you’re feeling lonely

We do get calls from people who are lonely or tearful too. If you’re feeling lonely or you need some practical help and support, we want you to know that you can call us. Although you might feel alone, you’re not alone, and there are people out there who can help.

A small favour

All the information and advice we provide on the website is free and completely independent, as is our National Advice Line that is open 365 days a year.

But demand is going up. We are an ageing population and more people than ever are coming to us for support, which is why we need to ask for help.

If you are able to, just a small gift today could help us reach even more older people wherever the need is greatest.

Please support our work

For more information call Age UK on 0800 055 6112


Last updated: May 17 2018

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