Sometimes things can go wrong with care
Caroline Abrahams, Age UK Charity Director, explains what to do if you're worried about the standard of care you're receiving.
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1.6 million older people are going without the care they need, and 2 million carers are older themselves. Here's how, with your support, Age UK is working to be here for them.
If you're unhappy with the care you or your loved one is receiving, it's important to take action to fix it.
We'll guide you through the process of resolving common problems with care. But if you're worried that someone is being ill-treated, you need to act now.
Contact your local council - they have a duty to follow up concerns. You can also contact our free Age UK Advice Line on 0800 169 65 65 or call the Action on Elder Abuse confidential helpline to discuss the situation.
Caroline Abrahams, Age UK Charity Director, explains what to do if you're worried about the standard of care you're receiving.
We offer support through our free advice line on 0800 678 1602. Lines are open 8am-7pm, 365 days a year. We also have specialist advisers at over 140 local Age UKs.