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Jobseeker's Allowance

Jobseeker's Allowance (JSA) is a benefit for people who are actively looking for work. It's now only possible to make a new claim for New Style JSA.

New Style JSA is based on your National Insurance (NI) contributions over the past 2 years. It can be claimed either on its own or with Universal Credit.

If you receive contribution-based JSA or income-based JSA, you can continue to do so, as long as you fulfil the entitlement conditions. However, if you receive income-based JSA, you'll eventually be moved to Universal Credit.

Can I get New Style JSA?

To get New Style JSA, you must be:

  • either unemployed or working fewer than 16 hours a week
  • under State Pension age
  • available and actively looking for work.

Use our benefits calculator to find out whether you're entitled to New Style JSA and how much you could get.

How do I claim New Style JSA?

Step 1: Make a claim

  • contact your local Jobcentre Plus on 0800 055 6688 (textphone 0800 023 4888)
  • or visit GOV.UK to make a claim online.

Step 2: Attend an interview with Jobcentre Plus

Part of the application process requires you to attend an interview with Jobcentre Plus. You can bring a relative or friend to your interview, or contact Jobcentre Plus if you need support for a disability or health condition.

During your interview, the personal adviser will write out a Jobseeker’s Agreement (known as a ‘Claimant Commitment’) where you will set out the type of work you want and the steps you will take to find a job.

If your adviser feels you’re not keeping to this agreement then your benefits could be reduced or stopped.

What should I do next?

Use our benefits calculator to find out if you’re eligible for New Style JSA.

If you’re eligible, contact your local Jobcentre Plus on 0800 055 6688 or make a claim online.

What extra money are you entitled to?

Do you know what benefits you are entitled to? Our Benefits Calculator can help you, quickly and easily, to find out what you could be claiming.

For more information call the Age UK Advice Line on 0800 678 1602.
We’re open 8am to 7pm, every day of the year.

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Last updated: Aug 25 2021

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