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Coronavirus update

If you are contacting us about coronavirus, please first check our coronavirus information section for all the latest information and updates.

To help us direct your enquiry to the right team at Age UK, please click on the button below which best describes what you’re looking for.

Advice about money, care, health, or housing

Information on Age UK products and services

Information on volunteering for Age UK

Complaints, comments and compliments

My enquiry relates to a different topic

If you need advice or information on money, care or health, call 0800 678 1602. We’re open 8am to 7pm, every day of the year.

Frequently asked questions

Instead of sending us a message, you might find the answer to your query below

What if I want to call you?

If you want information and advice, call 0800 678 1602 
Or if you're calling from outside the UK, dial +44 203 033 0623

For all other enquiries, call 0800 169 8787

Please be advised that we're currently experiencing very high numbers of enquiries and it may take longer to answer your call. 

If you are a media professional and have an enquiry for the Media Team, call us on 020 3033 1430 or out of hours on 07071 243 243.

What are your national addresses?

Age UK supports and assists a network of over 150 local Age UKs, which between them provide an extensive network throughout England. The Age UK family also includes Age Scotland, Age Cymru and Age NI.


Tavis House
1-6 Tavistock Square, London WC1H 9NA

Phone: 0800 169 80 80


Causewayside House
160 Causewayside, Edinburgh EH9 1PR

Phone: 0845 125 9732


Ground Floor, Mariners House
Trident Court, East Moors Road, Cardiff, CF24 5TD

Ground Floor, Mariners House, Trident Court, East Moors Road, Cardiff, CF24 5TD

Phone: 029 2043 1555

Northern Ireland

3 Lower Crescent, Belfast BT7 1NR

Phone: 028 9024 5729

What benefits can I claim?

The best way to find out is to do a benefits check using our Benefits Calculator.

Find out more

What jobs are available at Age UK?

We have roles available in a variety of areas, covering retail, marketing, fundraising, campaigning and more.

Visit our careers site

What is Attendance Allowance and how do I claim it?

Attendance Allowance is a benefit for older people who may need extra help to remain independent at home, because of an illness or disability.

Find out more

What is Carer's Allowance and how do I claim it?

Carer's Allowance is a benefit for people who spend at least 35 hours a week providing regular care to someone who has a disability.

Find out more

What is Pension Credit and how do I claim it?

Pension Credit is a benefit to give older people some extra money in retirement.

Find out more

What's a Lasting Power of Attorney?

A Lasting Power of Attorney (LPA) is a way of giving someone you trust the legal authority to make decisions on your behalf in the future - either because you no longer want to, or because you lose what's known as 'mental capacity'.

Find out more about Power of Attorney

How do I pay for care?

Paying for care can be a tricky business. There are a few steps you'll need to take to work this out, starting with getting your local authority to carry out a care needs assessment.

Get more information about paying for care

Where's my local Age UK

All we need is your postcode to find out which of more than 150 local Age UKs can help you.

Find support from Age UK in your local area

How can I volunteer for Age UK?

We have a number of different ways you can volunteer your time - have a look at what we offer and then get in touch.

See volunteering opportunities

I want to register as an Age UK supplier?

We welcome companies to register to join our supplier network.

How to register as a new supplier

Need to send an email?

Our direct email address is


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