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Personal Alarms

Help on hand 24 hours a day from just 55p per day*

Order here

Order online now to get 1 month free, or call Taking Care on
0800 011 3846^

Lines are open Monday to Friday, 8am to 6pm.
The Age Co Personal Alarm Service is provided by Taking Care. (PPP Taking Care Limited) and was previously known as Age UK Personal Alarms.

An average alarm call response time of just 5 secs.png

Taking Care (PPP Taking Care Ltd) provide alarm services to over 50,000 customers and will pay Age UK Enterprises Limited at least £150,000 this year.

A personal alarm gives you the freedom to live independently in your own home. With the touch of a button worn around the wrist or neck, you can call the 24-hour Emergency Resolution Centre for help should you have an accident when alone.

Independence when you want it, help when you need it

At the touch of a button loved ones can be alerted 24 hours a day, 7 days a week, offering peace of mind and reassurance.

  • The only Which? Trusted Trader Approved personal alarm service in the UK.
  • Simply press the button on your lightweight pendant or wristband to connect to the UK-based Emergency Resolution Centre – no phone numbers to remember.
  • Your call will be answered in seconds‡ – 24 hours a day, 7 days a week. The Emergency Resolution Centre will automatically know who and where you are, and whether to call your chosen contacts or the emergency services.
  • The personal alarm pendant works in the home and garden, up to 75 metres (246 ft) from the alarm base unit.
  • If you worry about how you would get help should you fall when on your own, the Age Co Fall Alarm has all the benefits of the Age Co Personal Alarm and also alerts the Emergency Resolution Centre when a fall is detected. ‡‡
  • Choose the We-Connect installation service to have the personal alarm service set up for you.


"This was the best thing we ever did. Fantastic response and service. We highly recommend having one of these personal alarms."

Mrs Letitia Kenny | 2020 |

Personal alarm and fall alarm features

The alarm pendant has an easy to press button that quickly calls the Emergency Resolution Centre. The friendly team will speak to you through the alarm base unit to arrange help from family, friends or the emergency services at any time of the day or night.

The Age Co Fall Alarm will also detect when you have fallen and automatically call the Emergency Resolution Centre. The Age Co Fall Alarm includes a free personal alarm pendant to use as a back-up.

age-uk-alarm-pendant (1).jpg


Personal alarm

Fall alarm

UK based 24 hour monitoring



Detects Falls?



Neck and wrist wearable options



Alarm pendant



Fall alarm pendant



Includes spare alarm pendant?



Works in the home and garden

Yes, up to 75 metres / 246ft from base unit

Yes, up to 75 metres / 246ft from base unit

Order online or by telephone



The personal alarm and fall alarm include a base unit that connects to your home telephone socket. If you don’t have a telephone landline, you can still use the service with Taking Care’s landline-free personal alarm or landline-line free fall alarm. These use a multi-network SIM like a mobile phone and only need to be plugged into a power socket which means you have more choice where you place the base unit.

“Having this as my security has made me feel so safe and relaxed and I am more comfortable in my own home.”

Mrs Ingles | 2020

Personal Alarm and Fall Alarm prices

94% of Age Co Personal Alarm Service customers do not need to pay VAT on their orders†. Personal alarms are VAT exempt if you, or the person you are ordering for, have a condition that requires regular medication, are chronically sick or are registered disabled. Find out more about VAT exemption.

Monthly subscription plan


Personal alarm

Fall alarm


or £82.80 with VAT

or £82.80 with VAT

Monthly subscription
includes 24 hour monitoring

or £20.17 with VAT

or £29.36 with VAT




Life-time warranty and repairs



Next working day delivery**



Total to pay today

or £102.97 with VAT

or £112.16 with VAT

Annual subscription plan: Save 10% when you pay annually

You can save 10% on your subscription costs if you pay annually. Order online or call 0800 011 3846^. Lines are open Monday to Friday, 8am - 6pm.

For extra peace of mind

Choose from these options for extra peace of mind and security:

  • Add a key safe: By securely storing a set of keys to your home, there is always a way to get help to you in an emergency. Please note, key safes do not qualify as VAT-exempt products.
  • We-Connect installation: A telecare consultant from Taking Care will visit your home to set up and test your alarm. They will show you how it works and, if you order a key safe, they will fit that too.
  • Second user or spare pendant: Add a second user who lives at the same address and receive an additional alarm pendant.

Additional cost

Key safe

£65.99 one-off cost including VAT

We-Connect installation

£99 one-off cost
or £118.80 with VAT

Second user
(if ordering the Age Co Personal Alarm)

£35 one-off cost
or £42 with VAT

Second user
(if ordering the Age Co Fall Alarm)

£5.10 per month
or £6.12 with VAT

If you don’t have a telephone landline, you can still use the service with Taking Care’s landline-free personal alarm or landline-line free fall alarm. Compare personal alarm and fall alarm models.

See what customers are saying

These reviews are provided by customers of the Personal Alarms Service Provided by Taking Care, some of whom are Age UK customers.

Request a callback

Request a callback from a Taking Care advisor. They will be happy to answer any questions you have about the personal alarm service.


Below are answers to some typical questions about Age Co Personal Alarms.

If there is a problem with your personal alarm system, for whatever reason, Taking Care will work to sort it out within 48 hours.

Your safety, peace of mind and independence are paramount. Please call Taking Care customer services if you have any queries on 01364 651 555.

Further information

Live independently in your own home

Order online

Or call
0800 011 3846^ 0800 011 3846^
Lines are open Monday to Friday, 8am to 6pm

Call to speak to a Taking Care advisor or

Request a brochure

Lines are open Monday - Friday, 8am to 6pm
0800 011 3846^ 0800 011 3846^

* Daily price is based on the total first year's monitoring cost, excluding set up cost, charged on a rolling monthly basis.
^ If you call the 0800 number, you will be dealing with PPP Taking Care Limited. Calls may be recorded for monitoring and quality purposes.
‡ 5 second average alarm call response time from January 2020 Emergency Resolution Centre call statistics.
‡‡ The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so.
† Many of our customers do not have to pay VAT for health reasons. If you need to pay VAT simply see the figures shown. You will be exempt from VAT if you declare that you are chronically sick or disabled. Find out more about VAT exemption.
** Free next working day delivery available in England and Wales for self-install orders received before 1pm, Monday – Friday for in home alarms only. For other areas, 48 hour delivery available.
*** One £20 M&S Gift Card will be issued to the existing customer making the referral and one £20 M&S Gift Card to the new referred customer who registers for an Age Co Personal Alarm. Existing or previous customers of Age Co or PPP Taking Care are not eligible to be referred. Please see PPP Taking Care's full terms and conditions.
^^ VAT included as key safes are not eligible for zero rating.

Age Co Personal Alarms are provided by PPP Taking Care Limited. Age UK Enterprises Limited (registered in England and Wales no. 3156159) is a trading subsidiary company of Age UK (registered charity, no.1128267) and donates its net profits to Age UK. PPP Taking Care Limited is a company registered in England and Wales (Number 01488490), it is a subsidiary of AXA PPP healthcare Group Limited. Registered address: 5 Old Broad Street, London EC2N 1AD. VAT number 243674160. PPP Taking Care is the trading name and brand of PPP Taking Care Limited.



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