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Personal Alarms

Help on hand 24 hours a day from just 55p per day*

Order here

Order online now to get 1 month free, or call Taking Care on
0800 011 3846^

Lines are open Monday to Friday, 8am to 6pm.
The Age Co Personal Alarm Service is provided by Taking Care. (PPP Taking Care Limited) and was previously known as Age UK Personal Alarms.

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Taking Care (PPP Taking Care Ltd) provide alarm services to over 50,000 customers and will pay Age UK Enterprises Limited at least £150,000 this year.

A personal alarm gives you the freedom to live independently in your own home. With the touch of a button worn around the wrist or neck, you can call the 24-hour Emergency Resolution Centre for help should you have an accident when alone.

Independence when you want it, help when you need it

At the touch of a button loved ones can be alerted 24 hours a day, 7 days a week, offering peace of mind and reassurance.

  • The only Which? Trusted Trader Approved personal alarm service in the UK.
  • Simply press the button on your lightweight pendant or wristband to connect to the UK-based Emergency Resolution Centre – no phone numbers to remember.
  • Your call will be answered in seconds‡ – 24 hours a day, 7 days a week. The Emergency Resolution Centre will automatically know who and where you are, and whether to call your chosen contacts or the emergency services.
  • The personal alarm pendant works in the home and garden, up to 75 metres (246 ft) from the alarm base unit.
  • If you worry about how you would get help should you fall when on your own, the Age Co Fall Alarm has all the benefits of the Age Co Personal Alarm and also alerts the Emergency Resolution Centre when a fall is detected. ‡‡
  • Choose the We-Connect installation service to have the personal alarm service set up for you.

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"This was the best thing we ever did. Fantastic response and service. We highly recommend having one of these personal alarms."

Mrs Letitia Kenny | 2020 |

Personal alarm and fall alarm features

The alarm pendant has an easy to press button that quickly calls the Emergency Resolution Centre. The friendly team will speak to you through the alarm base unit to arrange help from family, friends or the emergency services at any time of the day or night.

The Age Co Fall Alarm will also detect when you have fallen and automatically call the Emergency Resolution Centre. The Age Co Fall Alarm includes a free personal alarm pendant to use as a back-up.

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Personal alarm

Fall alarm

UK based 24 hour monitoring

Yes

Yes

Detects Falls?

No

Yes

Neck and wrist wearable options

Yes

Yes

Alarm pendant

Yes

Yes

Fall alarm pendant

No

Yes

Includes spare alarm pendant?

No

Yes

Works in the home and garden

Yes, up to 75 metres / 246ft from base unit

Yes, up to 75 metres / 246ft from base unit

Order online or by telephone

Yes

Yes

The personal alarm and fall alarm include a base unit that connects to your home telephone socket. If you don’t have a telephone landline, you can still use the service with Taking Care’s landline-free personal alarm or landline-line free fall alarm. These use a multi-network SIM like a mobile phone and only need to be plugged into a power socket which means you have more choice where you place the base unit.

“Having this as my security has made me feel so safe and relaxed and I am more comfortable in my own home.”

Mrs Ingles | 2020

Personal Alarm and Fall Alarm prices

94% of Age Co Personal Alarm Service customers do not need to pay VAT on their orders†. Personal alarms are VAT exempt if you, or the person you are ordering for, have a condition that requires regular medication, are chronically sick or are registered disabled. Find out more about VAT exemption.

Monthly subscription plan

 

Personal alarm

Fall alarm

Set-up

£69
or £82.80 with VAT

£69
or £82.80 with VAT

Monthly subscription
includes 24 hour monitoring

£16.81
or £20.17 with VAT

£24.47
or £29.36 with VAT

Self-install

Free

Free

Life-time warranty and repairs

Free

Free

Next working day delivery**

Free

Free

Total to pay today

£85.81
or £102.97 with VAT

£93.47
or £112.16 with VAT

Annual subscription plan: Save 10% when you pay annually

You can save 10% on your subscription costs if you pay annually. Order online or call 0800 011 3846^. Lines are open Monday to Friday, 8am - 6pm.

For extra peace of mind

Choose from these options for extra peace of mind and security:

  • Add a key safe: By securely storing a set of keys to your home, there is always a way to get help to you in an emergency. Please note, key safes do not qualify as VAT-exempt products.
  • We-Connect installation: A telecare consultant from Taking Care will visit your home to set up and test your alarm. They will show you how it works and, if you order a key safe, they will fit that too.
  • Second user or spare pendant: Add a second user who lives at the same address and receive an additional alarm pendant.
 

Additional cost

Key safe

£65.99 one-off cost including VAT

We-Connect installation

£99 one-off cost
or £118.80 with VAT

Second user
(if ordering the Age Co Personal Alarm)

£35 one-off cost
or £42 with VAT

Second user
(if ordering the Age Co Fall Alarm)

£5.10 per month
or £6.12 with VAT

If you don’t have a telephone landline, you can still use the service with Taking Care’s landline-free personal alarm or landline-line free fall alarm. Compare personal alarm and fall alarm models.

See what customers are saying

These reviews are provided by customers of the Personal Alarms Service Provided by Taking Care, some of whom are Age UK customers.

Request a callback

Request a callback from a Taking Care advisor. They will be happy to answer any questions you have about the personal alarm service.

FAQs

Below are answers to some typical questions about Age Co Personal Alarms.

If there is a problem with your personal alarm system, for whatever reason, Taking Care will work to sort it out within 48 hours.

Your safety, peace of mind and independence are paramount. Please call Taking Care customer services if you have any queries on 01364 651 555.

Can I wear the personal alarm or fall alarm pendant in the bathroom, bath and shower?

Yes, customers are encouraged to wear their pendants in the bath and shower where slips are common.

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What happens if I press the pendant by accident?

When the call is answered just inform the staff at the Emergency Resolution Centre that you pressed it by accident. In fact, customers are asked to press the alarm button quarterly to ensure that the system is working properly and to ensure they understand how it works.

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What happens if the fall alarm is triggered by accident?

You can cancel any false alerts by pressing the pendant button. The Emergency Resolution Centre will always contact you to make sure you are OK if they receive an alert. The fall sensor has five levels of sensitivity to eliminate most false alarms associated with day-to-day movement.

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How do I know when the battery in my pendant is running low?

The Emergency Resolution Centre will automatically know when your battery is running low and will arrange for a free replacement pendant to be sent. If you are concerned about the battery, you can always call Taking Care customer services on 01364 651 555. Lines are open Monday - Friday, 9am to 5pm.

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What if I lose my emergency pendant?

You can still call for help from the alarm button on the base unit. A replacement pendant can be supplied at an additional cost; if you need a replacement pendant please call 01364 651 555. Lines are open Monday - Friday, 9am to 5pm.

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Can I have more than one personal alarm or fall alarm pendant per base unit?

You can have 2 pendants on one base unit, enabling 2 people at the same address to be covered. A small additional charge is made for this service; if you need an additional pendant please call 01364 651 555. Lines are open Monday - Friday, 9am to 5pm.

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Will my personal alarm or fall alarm pendant interfere with a pacemaker?

The pendants do not interfere with a pacemaker because it operates on a separate frequency.

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Will any of the other equipment in my house affect the pendant working properly?

Other household equipment should not interfere with the functionality of the personal alarm system. If you are in any doubt please call the customer services team on 01364 651 555. Lines are open Monday - Friday, 9am to 5pm.

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What happens if there is a power cut?

If there is a power cut, please don't worry as there is a battery in the base unit that will keep the system working. Once the power is up and running again, please ensure to test your pendant by pressing the button and making sure an adviser answers your call through the speaker on the base unit.

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Could I use the Age Co Personal Alarm Service if I am deaf?

If you are set up with "Type talk" or "Next Generation Text" then you can be contacted. Alternatively contact can be made with your chosen keyholders.

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Do you keep any medical details to help emergency services?

Taking Care keep some medical information on file, as well as details of your doctor, to assist the Emergency Services.

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I have moved house, who do I need to inform of my change of details?

You need to tell Taking Care your new address, telephone numbers and any change to keyholders. Please call the customer services team on 01364 651 555. When you move, simply unplug the system and then plug into your new telephone point and electrical socket at your new home. Then, press the pendant button to test that the alarm is working; if all is well an adviser should respond to you from the speaker on the base unit.

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I want to change the details of my keyholders – how do I do this?

Contact Taking Care's customer services team on 01364 651 555 to advise the details you wish to change. Lines are open Monday - Friday, 9am to 5pm.

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How secure is a key safe?

The C500 KeySafe is the first and only key safe in the UK to have police approval. To provide added reassurance, it also has a security rating denoting it as strong as a domestic front door.

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I do a lot of gardening – will the personal alarm or fall alarm pendant still work outside my home?

The pendants work up to 75m/246ft from the base unit, although may range may vary according to environment.

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I am planning to install broadband internet in my home - will this affect my alarm?

If you install broadband into your property and already have an alarm system, you should test your alarm after the broadband installation by pressing the button on your pendant. If pressing the pendant button does not call the Emergency Resolution Centre, you should contact Taking Care customer services on 01364 651 555 who will advise. Lines are open Monday - Friday, 9am to 5pm.

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What should I do with the unit and pendant(s) if I cancel the service and no longer require them?

Please call 01364 651 555 and tell customer services that you no longer require the service. Lines are open Monday - Friday, 9am to 5pm. Packaging will be sent to you and a courier will pick up up the base unit and pendant(s) from you. If you cancel within 30 days, you will receive a full refund, including the installation cost if your ordered the We-Connect service.

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What is a service agreement and how does it work?

The PPP Taking Care service agreement includes the provision of the alarm unit and pendant so you can access the 24-hour personal alarm service.You pay the initial upfront one off cost and then the ongoing weekly monitoring & maintenance service, which is billed quarterly.

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Will my personal alarm be affected by alarm pendants that may be nearby?
No, your personal alarm cannot be triggered by another alarm pendant.

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What is the difference between the standard personal alarm or fall alarm and the landline-free digital models?

The important difference is that the landline-free models do not need a telephone landline to work. This makes it perfect for the growing number of customers who don’t have a telephone landline, for example if they use a mobile phone instead. The landline-free digital models call the Emergency Resolution Centre using a multi-network SIM card, just like a mobile phone.

The landline-free digital models are easy to set-up. The SIM card is pre-fitted so you just need to plug them into a power socket.

You can find out more information about the landline-free personal alarms and fall alarms on the Age Co personal alarms website.

 

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How does the landline-free digital personal alarm or fall alarm call the Emergency Resolution Centre?

The landline-free digital models work in exactly the same way as the standard alarms. However, they have a multi-network SIM card included in your subscription. The alarm base unit uses the SIM card to call the Emergency Resolution Centre, rather than using a telephone landline. There are no Pay As You Go mobile or SIM card costs to worry about as this is all included in your subscription

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Are there any additional costs with the landline-free personal alarm or fall alarm?

No, there is not; all technology-based fees and line charges are all included within your personal alarm subscription.

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Further information

What you need to know after your alarm has arrived

Once the personal alarm system is set up, you can get on with living your life independently.

 

Hopefully you never have to use the alarm in an emergency but rest assured, if you need assistance, simply press your pendant and the Taking Care dedicated team will assess the situation and get you the help you need quickly.

Quarterly checks

In order to ensure the service runs smoothly for you, please test the alarm quarterly on the day of the month that matches your birthday. Customers say they find that easy to remember. For example, if you were born on 11th March 1930, you may wish to test your alarm on the 11th March, 11th June, 11th September and the 11th December.

All you need to do is:

  1. Press the button on your pendant or help button on the unit just once and wait to be connected.
  2. A Taking Care operator will answer and speak to you. Then simply let them know you'd like to run a test.
  3. Taking Care will test your alarm, make sure the signal is strong and check all is working as it should.

Keyholders

  • It is a good idea to have a chat with your keyholders about anything they may need to know about you or your home, e.g. if you have a pet or a particular medical condition.
  • If you want to add addtional keyholders please contact Taking Care.

Let Taking Care know of any changes

  • Keep in touch with Taking Care and let them know of any changes to your health.
  • In the event of a personal alarm fault or if your pendant battery needs replacing,Taking Care will fix the issue free of charge. Depending on the nature of the issue, Taking Care may send you a replacement personal alarm or one of their advisors will visit your home to repair the equipment or replace the battery.

Recommend a friend

Receive a £20 M&S gift card when you recommend a friend.***

Simply fill out the leaflet in your welcome pack and your friend will be sent a free brochure. If they register for the service, Taking Care will send you a £20 M&S gift card as a thank you. You can recommend as many times as you like. Either complete and return the coupon within the recommend a friend leaflet, or call 0800 012 1436^. Terms and conditions apply.

Tips

  • Wear the alarm 24 hours a day.
  • When you lock your doors, remember not to leave your key in the door. Otherwise, your keyholders won't be able to unlock the door and reach you quickly if you need help.
  • Be sure to test your alarm after a power cut or if your electricity has been turned off for any reason.
  • Let Taking Care know if there are any access issues or instructions to let others know the location of your home.
  • Contact Taking Care if you are going away and always leave the alarm system plugged in and switched on while you're not at home.
  • Don't worry if you press your button by mistake. The operator will be glad to know that you're ok and that your alarm unit is working correctly.

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Self-Connect option

Connect the Age Co Personal Alarm unit yourself and save £99

Easy to install

If you choose to Self-Connect, you will receive the Self-Connect install guide with your personal alarm. This step-by-step guide has easy to follow instructions to show you how to quickly connect your personal alarm.

  • Connect the system yourself using the quick and easy step-by-step guide
  • Includes free next working day delivery where available**
  • Many customers do not have to pay VAT for health reasons†

Compare personal alarm or Fall Alarm models. 

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We-Connect option

Let Taking Care set up the alarm for you

Leave the alarm set up to the advisors at Taking Care. If you are ready to order simply choose We-Connect at an additional £99 upfront cost.

All prices include 24-hour monitoring, plus on-site maintenance service.

  • Installed by professional advisors
  • Can usually be fitted within 5 working days
  • We-Connect option not available in Scotland. 

Order your personal alarm or landline-free digital personal alarm.

Compare personal alarm and fall alarm models.

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Set up requirements

Set up requirements

To get help to you quickly in an emergency, it is recommend you have:

  • Two keyholders within 30 minutes travel time. These can be local friends, neighbours or family who have a key to your home and can be called by Taking Care in an emergency.
  • Or if you wish to use the service without any keyholders, it is recommended you have a key safe. This can be your own key safe or you can purchase one from Taking Care.
  • For more information, please call 0800 011 3846^ (lines open Monday - Friday, 8am to 6pm).

If you are ordering the standard personal alarm or fall alarm, you will need a phone socket and a mains electricity socket which is near your phone.

The landline-free digital personal alarm and fall alarm does not need a phone socket. You will just need a mains electricity socket to plug it into.

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How does the Personal Alarm work?

How does it work?

Tunstall Age UK Personal Alarm unit

A personal alarm is a device, available as a wristband or pendant, that allows you to call for emergency help at the push of a button. The device is on your person constantly, so while you’re at home you can always feel safe knowing help is at hand.

Should you need emergency help, follow these 3 steps:

Step 1
Press the button on your wristband or pendant at any time 24 hours a day, 7 days a week.

Step 2
Pressing your alarm will automatically dial through to the 24-hour Emergency Resolution Centre. A quick response means help will be on it’s way as soon as possible. You’ll be able to speak to an operator through a two-way speech link on the base unit or operators will call your emergency contacts to get help to you.

Step 3
The help you need is on its way. Be it one of your emergency contacts or the emergency services, as soon as you make the call, the assistance you need will come to you.

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How to Self-Connect

Personal alarms are easy to install yourself, or with the help of a friend or family member.

If you choose to Self-Connect, you will be sent the Self-Connect installation guide with your personal alarm. This step by step guide has easy to follow instructions to show you how to quickly connect your personal alarm. If you would like to see how easy it is to install, please download the self-install guide below.

Standard personal alarm set-up instructions: download the installation guide (PDF)

Landline-free personal alarm set-up instructions: download the installation guide (PDF)

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Key safe

Key safe

Key Safe

To get help to you quickly in an emergency, Taking Care recommend you have a key safe if you do not have any keyholders.

If you do not have a key safe you can purchase one for £65.99 including VAT^^ when you order your personal alarm.  If you would like Taking Care’s telecare consultants to fit your key safe for you, add the We-Connect service to your order for £99 excluding VAT.

A key safe is a simple, secure way to keep a door key handy. It can be fitted to an external wall on a house, or a wall in an outhouse or a garage. The wall must be made of brick or dense concrete. It can only be opened by entering a unique code on the keypad.

Taking Care supply the C500 KeySafe, which is the only mechanical key safe in the UK to have police approval for being tested on outside walls. To provide added reassurance, it also has a security rating denoting it as a strong as a domestic front door. You can find out more about C500 KeySafe on Taking Care’s key safe page.

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How to get in contact

How to get in contact

Personal Alarms Operator

If you are already a customer and have any queries about the service, please call Taking Care Customer Services on 01364 651 555. Lines are open 9.00am - 5.00pm, Monday to Friday.

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The Age UK Personal Alarm Service has changed to Age Co Personal Alarms

The Age UK Personal Alarm Service is now Age Co Personal Alarms

Age Co Personal Alarms
Age Co is the new brand that Age UK and its trading companies have developed for the sale of independent living products and financial services.

The Age Co brand has been designed to give a clear separation between the charitable work of Age UK and the commercial products and services that are sold.

Age Co is steadily bringing the full suite of Age UK products over to the Age Co brand. Although the Age UK Personal Alarm Service name will change to Age Co Personal Alarms, the service will continue to be provided by Taking Care (PPP Taking Care Limited) and monitored by the same staff at their Emergency Resolution Centres.

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Live independently in your own home

Order online

Or call
0800 011 3846^ 0800 011 3846^
Lines are open Monday to Friday, 8am to 6pm


Call to speak to a Taking Care advisor or

Request a brochure

Lines are open Monday - Friday, 8am to 6pm
0800 011 3846^ 0800 011 3846^


* Daily price is based on the total first year's monitoring cost, excluding set up cost, charged on a rolling monthly basis.
^ If you call the 0800 number, you will be dealing with PPP Taking Care Limited. Calls may be recorded for monitoring and quality purposes.
‡ 5 second average alarm call response time from January 2020 Emergency Resolution Centre call statistics.
‡‡ The fall alarm sensor uses an algorithm to recognise the difference between ‘hard’ falls and other movements. Like many similar devices on the market, it cannot guarantee to detect all falls because it is dependent on where it is worn and the amount of shock or impact from the fall. If you fall and can press the emergency button then you should do so.
† Many of our customers do not have to pay VAT for health reasons. If you need to pay VAT simply see the figures shown. You will be exempt from VAT if you declare that you are chronically sick or disabled. Find out more about VAT exemption.
** Free next working day delivery available in England and Wales for self-install orders received before 1pm, Monday – Friday for in home alarms only. For other areas, 48 hour delivery available.
*** One £20 M&S Gift Card will be issued to the existing customer making the referral and one £20 M&S Gift Card to the new referred customer who registers for an Age Co Personal Alarm. Existing or previous customers of Age Co or PPP Taking Care are not eligible to be referred. Please see PPP Taking Care's full terms and conditions.
^^ VAT included as key safes are not eligible for zero rating.

Age Co Personal Alarms are provided by PPP Taking Care Limited. Age UK Enterprises Limited (registered in England and Wales no. 3156159) is a trading subsidiary company of Age UK (registered charity, no.1128267) and donates its net profits to Age UK. PPP Taking Care Limited is a company registered in England and Wales (Number 01488490), it is a subsidiary of AXA PPP healthcare Group Limited. Registered address: 5 Old Broad Street, London EC2N 1AD. VAT number 243674160. PPP Taking Care is the trading name and brand of PPP Taking Care Limited.

 

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