Personal Alarms

Yes the pendant is water resistant but not fully waterproof; however, customers are encouraged to wear it at all times in the house, including in the bathroom (where more accidents are likely to happen).

When the call is answered just inform the staff at the response centre that you pressed it by accident. In fact customers are asked to press the button at least once a month, to ensure that the system is working properly and to ensure they understand how it works.

When you call the emergency response centre for the monthly check, please ask them to check the battery level and if it is low you will be sent a free replacement pendant.

You can still call for help from the alarm button on the base unit. A replacement pendant can be supplied at an additional cost.

You can have 2 pendants on 1 base unit, enabling 2 people at the same address to be covered. A small additional charge is made for this service.

The pendant does not interfere with a pacemaker because it operates on a separate frequency.

Other household equipment should not interfere with the functionality of the personal alarm system. If you are in any doubt please call the customer services team on 01364 651555.

If there is a power cut, please don't worry as there is a battery in the base unit that will keep the system working.

If you are set up with "Type talk" or "Next Generation Text" then you can be contacted. Alternatively contact can be made with your chosen keyholders.

PPP Taking Care Limited keep some medical information on file, as well as details of your doctor, to assist the Emergency Services.

You need to tell PPP Taking Care your new address, telephone numbers and any change to keyholders. Please call the customer services team on 01364 651555. When you move, simply unplug the system and then plug into your new telephone point and electrical socket at your new home.

Contact the customer services team on 01364 651555 to advise the details you wish to change.

The C500 KeySafe is the first and only key safe in the UK to have police approval. To provide added reassurance, it also has a security rating denoting it as strong as a domestic front door.

The pendant works in the home and garden with at least 75 metres range and can be more, depending on local environment.

If you install broadband into your property and already have an alarm system, you should test your alarm after the broadband installation by pressing the button on your pendant. If the test call fails you should contact customer services on 01364 651555 who will assist you in resolving the issue.

Please call 01364 651555 and tell customer services that you no longer require the service. Packaging will be sent to you and a courier will pick up up the base unit and pendant/s from you. If you cancel within 14 days any monies paid will be credited back to you.

The PPP Taking Care service agreement includes the provision of the alarm unit and pendant so you can access the 24-hour personal alarm service.You pay the initial upfront one off cost and then the ongoing weekly monitoring & maintenance service, which is billed quarterly.

Connect the Age UK Personal Alarm unit yourself and save £99

Easy to install

If you choose to Self-Connect, you will receive the Self-Connect install guide with your personal alarm. This step-by-step guide has easy to follow instructions to show you how to quickly connect your personal alarm.

Save £99 with the Self-Connect option

Just an initial account set up fee of £69^^ plus a £3.80 on-going weekly cost† (£16.48^^ paid monthly) to PPP Taking Care. Price includes £99 discount.

• Connect the system yourself using the quick and easy step-by-step guide
• Orders usually arrive within 2-3 working days
• At home demonstration offer does not apply to Self-Connect customers
• Many of our customers do not have to pay VAT for health reasons††

Order your Self-Connect Personal Alarm now

Let PPP Taking Care set up the alarm for you

Leave the alarm set up to the advisors at PPP Taking Care. If you are ready to order simply choose We-Connect at an additional £99 upfront cost when you come to checkout.

If you are still not sure you can book a free, no obligation demonstration in your home before you buy.

The demonstration will allow the advisor to set up the unit and pendant and show you how to use it. They can answer any questions you may have and test the system to make sure it’s the right product for you. If you want to go ahead the advisor will install it for you in your home there and then. Call 0800 011 3846^ for more information (lines open 8am-6pm; Monday to Saturday).

All prices include 24-hour monitoring, plus on-site maintenance service.

• Installed by professional advisors
• Can usually be fitted within 5 working days
• Demonstration is not available if you order Self-Connect option
• We-Connect option and demonstrations are not available in Scotland

Order your We-Connect Personal Alarm now

Set up requirements

Before you buy:

• You will need a modern phone socket and a mains electricity socket which is near your phone.
• You will need to comply with one of the following keyholder options:

1. Have two separate people to be your keyholders, who live within 15-30 minutes of your home and who can be contacted if you need help. They can be family members, friends or neighbours.
2. If you do not have two separate people, then choose the option of having one keyholder and a key safe when you checkout. This can be your own key safe or you can purchase one from PPP Taking Care. Go to key safe for more information about the key safe.

Should you have no keyholders available, please call for more information on 0800 011 3846^ (lines open 8am-6pm; Monday to Saturday).

How does it work?

A personal alarm is a device, available as a wristband or pendant, that allows you to call for emergency help at the push of a button. The device is on your person constantly, so while you’re at home you can always feel safe knowing help is at hand.

Should you need emergency help, follow these 3 steps:

Step 1
Press the button on your wristband or pendant at any time 24 hours a day, 7 days a week.

Step 2
Pressing your alarm will automatically dial through to the 24-hour Emergency Resolution Centre. A quick response means help will be on it’s way as soon as possible. You’ll be able to speak to an operator through a two-way speech link on the base unit or operators will call your emergency contacts to get help to you.

Step 3
The help you need is on its way. Be it one of your emergency contacts or the emergency services, as soon as you make the call, the assistance you need will come to you.

Personal alarms are easy to install yourself, or with the help of a friend or family member.

If you choose to Self-Connect, you will be sent the Self-Connect installation guide with your personal alarm. This step by step guide has easy to follow instructions to show you how to quickly connect your personal alarm. If you would like to see how easy it is to install, please download the self-install guide below.

For new customers:

"Tunstall" personal alarm unit - Download the self installation guide here.

Existing customers may have either the "Sara" or "Reach":

"Sara" personal alarm unit - Download the self installation guide here.

"Reach" personal alarm unit - Download the self installation guide here.

Key safe

In order to use the Age UK Personal Alarm service PPP Taking Care must be able to have access to your home, either through your chosen keyholder or a key safe.

If you do not have a key safe you can purchase one when you come to checkout, which can be fitted by one of PPP Taking Care's advisors for a one-off price of £99‡ (includes installation). You will own the key safe outright.

It is a simple, secure way to keep a door key handy. It can be fitted to an external wall on a house, or a wall in an outhouse or a garage. The wall must be made of brick or dense concrete. It can only be opened by entering a unique code on the keypad.

• Should you choose the Self-Connect option, this will cost you £65.99.‡ Your order will include instructions that you can follow to fit the key safe yourself.
• Should you choose the We-Connect option, PPP Taking Care will charge £65.99 for the key safe and £99 for the We-Connect, which includes fitting both the key safe and installation of the alarm unit.

Police approved

PPP Taking Care advisors supply the C500 KeySafe, which is the only mechanical key safe in the UK to have police approval for being tested on outside walls. To provide added reassurance, it also has a security rating denoting it as a strong as a domestic front door.

How a key safe works

• Step 1 - Enter your code
• Step 2 - Get the keys
• Step 3 - Open the door

‡ VAT included as key safes are not eligible for zero rating.

How to get in contact

1. You can order online or over phone on 0800 011 3846^.
2. You can book a demonstration with PPP Taking Care in your home with the We-Connect option, call 0800 011 3846^. Lines are open 8am-6pm; Monday to Saturday
3. You can request a brochure
4. If you are already a customer and have any queries about the service, please call PPP Taking Care customer services on 01364 651 555. Lines are open 9.00am - 5.00pm, Monday to Friday
5. PPP Taking Care can call you back and answer your questions
6. Contact by email if you have any questions or to make an enquiry

Once the personal alarm system is set up, you can get on with living your life independently.

We hope you never have to use the alarm but rest assured, if you need assistance, simply press your pendant and the PPP Taking Care dedicated team will assess the situation and get you the help you need quickly.

Monthly checks

In order to ensure the service runs smoothly for you, please test the alarm on the day of the month that matches your birthday. Customers say they find that easy to remember.

All you need to do is:

1. Press the button on your pendant or help button on the unit just once and wait to be connected.
2. A PPP Taking Care operator will answer and speak to you. Then simply let them know you'd like to run a test.
3. PPP Taking Care will test your alarm, make sure the signal is strong and check all is working as it should.

Keyholders

• It is a good idea to have a chat with your keyholders about anything they may need to know about you or your house, e.g. if you have a dog or a particular medical condition.
• If you want to add addtional keyholders please contact PPP Taking Care.
• Keep in touch with PPP Taking Care and let them know of any changes to your health.
• If there are any faults with your pendant, wristband or unit then urgent faults will be fixed within 48 hours.

Collecting ongoing payments

Every three months PPP Taking Care will collect your monthly payment, which covers the ongoing service charge. You may find it easier to sign up for direct debit payments.

Recommend a friend

Receive a £20 M&S gift card when you recommend a friend.

Simply fill out the leaflet in your welcome pack and your friend will be sent a free brochure or they can arrange a no obligation demonstration if they prefer. If they register for the service, Age UK Personal Alarms will send you a £20 M&S gift card as a thank you. You can recommend as many times as you like. Either complete and return the coupon within the recommend a friend leaflet, or call 0800 012 1436. Terms and conditions apply.

Tips

• Wear the alarm 24 hours a day.
• When you lock your doors, remember not to leave your key in the door. Otherwise, your keyholders won't be able to unlock the door and reach you quickly if you need help.
• Be sure to test your alarm after a power cut or if your electricity has been turned off for any reason.
• Let PPP Taking Care know if there are any access issues or instructions to let others know the location of your home.
• Contact PPP Taking Care if you are going away and always leave the alarm system plugged in and switched on while you're not at home.
• Don't worry if you press your button by mistake. The operator will be glad to know that you're ok and that your alarm unit is working correctly.