Personal Alarms

Step 1

Press the button on your pendant or wristband.

Step 2

The alarm base unit by your phone will connect you immediately to the 24 hour emergency response centre.

Step 3

An operator will take your call and confirm that help is on its way – either contacting your nominated keyholder or the emergency services if you need them.

Save £60 when you order online with the Self-Connect payment option and connect the unit yourself.

The Age UK Personal Alarm is easy to install

If you choose to Self-Connect, you will receive the Easy-Connect guide with your personal alarm. This step-by-step guide has easy to follow instructions to show you how to quickly connect your personal alarm.

Download the Easy-Connect self install guide (PDF 4.2 MB)

Self-Connect - Order Online Now

An initial fee of £69 plus £3.47 on-going weekly cost† (£45.10 paid quarterly) from PPP Taking Care. Price includes online discount.

• Connect the system yourself using the quick and easy step-by-step guide
• Orders usually arrive within 2-3 working days
• At home demonstration offer does not apply to Self-Connect customers.
• Many of our customers do not have to pay VAT for health reasons.††

All prices include 24-hour monitoring, plus on-site maintenance. † Ongoing payment will be deducted on a quarterly basis by PPP Taking Care Limited.  †† You will be exempt from VAT if you declare that you are chronically sick or disabled. Click here for more information about exemption from VAT. (PDF 141 KB)

Personal Alarm set up requirements

• You will need a modern phone socket and a mains electricity socket which is near your phone.
• You will also need 2 people who live at separate addresses within 20 minutes of your home, who can be contacted if you need help.
• If you do not have 2 people, the Age UK Personal Alarm Service can be provided if you have a key safe and 1 person who can be a keyholder.

Choosing your keyholders and key safe

To use your personal alarm, the call centre must have someone to contact who has a set of keys to your home. PPP Taking Care ask for at least 2 separate people living within 15-20 minutes of you to become keyholders. They can be family members, friends or neighbours - it's up to you. If you only have 1 keyholder the service can be provided, under the condition that you have a key safe.

Go to KeySafe for more information about the KeySafe.

 

Personal alarms are easy to install yourself, or with the help of a friend or family member.

If you choose to Self-Connect, you will be sent the Easy-Connect guide with your personal alarm. This step by step guide has easy to follow instructions to show you how to quickly connect your personal alarm.

Download the Easy-Connect self install guide (PDF 4.2 MB)

How to install your personal alarm

Please follow these steps to install your personal alarm unit. You may also find it helpful to refer to the installation diagrams included in the Easy-Connect Self-Install guide.

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Step 1

Unplug the existing telephone from the telephone wall socket (or broadband filter if fitted). Plug the short telephone extension lead (marked with a yellow dot) into the Reach socket (marked with a Yellow square) and connect the existing telephone to it.

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Step 2

Connect the Telecom Lead (marked with a green dot) between the Reach socket (marked with a green square) and the telephone wall socket, or the broadband filter if fitted.

 

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Step 3

Connect the Power Lead (marked with a blue dot) between the Reach SUPPLY socket (marked with a blue square) and your mains electricity supply (240V AC mains supply).

 

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Step 4

Please secure any excess cables to avoid possible trip hazards. Choose the connector cover if the unit is being placed flat on the table. Or the stand if it is being placed an upright position. Route the leads through the cover or stand. Then fix either the cover or stand and secure with the single screw provided.

 

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Step 5

Switch on the electrical supply. The indicator on the front of the alarm base unit will flash red, amber, green for 12 seconds while initialising. Once it remains green the alarm is ready to test.

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Note: You will find full instructions on how to test your panic alarm in the Easy-Connect Guide.

Download the Easy-Connect self install guide (PDF 4.2 MB)

If you do not want to connect the unit yourself, and choose the PPP Taking Care We-Connect payment option, then a no-obligation demonstration can be arranged for you.

If you would like a demonstration in your own home, PPP Taking Care can arrange that for you. There's no pressure and no hard sell so you don't have to worry. If you then decide it is right for you and want to become a customer, the installation can be completed in your home.

 We-Connect - No obligation demonstration in your own home!

Initial cost	Quarterly charge
We-Connect Option A £129.00 + (£25.80 VAT)††	We-Connect Option A £45.10 † + (£9.02 VAT)††

Many of our customers do not have to pay VAT for health reasons††. If you need to pay VAT simply add the figures shown. All prices include 24-hour monitoring, plus on-site maintenance service. † Ongoing payment will be deducted on a quarterly basis by PPP Taking Care Limited.  †† You will be exempt from VAT if you declare that you are chronically sick or disabled. Click here for more information about exemption from VAT. (PDF 141 KB)

 Prices from £129 for initial cost plus £3.47 on-going weekly cost - product provided by PPP Taking Care Limited†  Call 0800  011  3846^

• Installed by professional advisors  
• Can usually be fitted within 5 working days
• Demonstration is not available if you order online and Self-Connect.
• Other We-Connect price options are available please call for more details
• We-Connect option and demonstrations are not available in Scotland

I called for help and I'm very impressed with such excellent service.

The demonstration will allow the advisor to set up the unit and pendant and show you how to use it. They can answer any questions you may have and test the system to make sure it’s the right product for you. If you want to go ahead the advisor will install it for you in your home.

For customers who live in Scotland, it is only possible to offer Self-Connect and regretfully there are no demonstrations available.

Personal alarm set up requirements

To have a personal alarm installed you will need two people to hold keys to your home, or one keyholder and a key safe.

KeySafe

A KeySafe can be fitted by one of PPP Taking Care advisors for a one-off price of £95. You will own the KeySafe outright. It is a simple, secure way to keep a door key handy. It can be fitted to an external wall on a house, or a wall in an outhouse or a garage. The wall must be made of brick or dense concrete. It can only be opened by entering a unique code on the keypad.

Police approved

PPP Taking Care advisors supply the C500 KeySafe, which is the only mechanical key safe in the UK to have police approval for being tested on outside walls. To provide added reassurance, It also has a security rating making it as a strong as a domestic front door.

How a KeySafe works

• Step 1 - Enter your code
• Step 2 - Get the keys
• Step 3 - Open the door

Below are answers to some typical questions about Age UK Personal Alarms.

If there is a problem with your Personal Alarm system for whatever reason the team will work to sort it out within 48 hours.

Your safety, peace of mind and independence are paramount. Please call PPP Taking Care customer services if you have any queries on 01364 651 555.

Can I wear the pendant in the bathroom, bath and shower?
What happens if I press the pendant by accident?
How do I know when the battery in my pendant is running low?
What if I lose my emergency pendant?
Can I have more than 1 pendant per base unit?
Will my pendant interfere with a pacemaker?
Will any of the other equipment in my house affect the pendant working properly?
What happens if there is a power cut?
Could I use the Age UK Personal Alarm Service if I am deaf?
Do you keep any medical details to help emergency services?
I have moved house, who do I need to inform of my change of details?
I want to change the details of my key holders – how do I do this?
How secure is a KeySafe?
I do a lot of gardening – will the pendant still work outside the house?
I am planning to install broadband internet in my home – will this affect my alarm?
What should I do with the unit and pendant/s if I cancel the service and no longer require them?
What is a rental system and how does it work?

 

 Q: Can I wear the pendant in the bathroom, bath and shower?
A: Yes the pendant is water resistant but not fully waterproof, however customers are encouraged to wear it at all times in the house, including in the bathroom (where more accidents are likely to happen).
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Q: What happens if I press the pendant by accident?
A: When the call is answered just inform the staff at the response centre that you pressed it by accident. In fact customers are asked to press the button at least once a month, to ensure that the system is working properly and to ensure they understand how it works.
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Q: How do I know when the battery in my pendant is running low?
A: When you call the emergency response centre for the monthly check, please ask them to check the battery level and if it is low you will be sent  a free replacement pendant.
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Q: What if I lose my emergency pendant?
A: You can still call for help from the alarm button on the base unit. A replacement pendant can be supplied at a small additional cost.
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Q: Can I have more than 1 pendant per base unit?
A: You can have 2 pendants on 1 base unit, enabling 2 people at the same address to be covered. A small additional charge is made for this service.
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Q: Will my pendant interfere with a pacemaker?
A: The pendant does not interfere with a pacemaker because it operates on a separate frequency.
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Q: Will any of the other equipment in my house affect the pendant working properly?
A: Other household equipment should not interfere with the functionality of the Personal Alarm system. If you are in any doubt please call the customer services team on 01364 651555.
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Q: What happens if there is a power cut?
A: If there is a power cut, please don't worry as there is a battery in the base unit that will keep the system working.
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Q: Could I use the Age UK Personal Alarm Service if I am deaf?
A: If you are set up with "Type talk" or "Next Generation Text" then you can be contacted. Alternatively contact can be made with your chosen keyholders.
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 Q: Do you keep any medical details to help emergency services?
A: PPP Taking Care Limited keep some medical information on file, as well as details of your doctor, to assist the Emergency Services.
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Q: I have moved house, who do I need to inform of my change of details?
A: You need to tell PPP Taking Care your new address, telephone numbers and any change to keyholders. Please call the customer services team on 01364 651555. When you move, simply unplug the system and then plug into your new telephone point and electrical socket at your new home.
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Q: I want to change the details of my keyholders – how do I do this?
A: Contact the customer services team on 01364 651555 to advise the details you wish to change.
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Q: How secure is a KeySafe?
A: The C500 KeySafe is the first and only key safe in the UK to have police approval. To provide added reassurance, It also has a security rating making it as a strong as a domestic front door.
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Q: I do a lot of gardening – will the pendant still work outside the house?
A: The pendant has a typical range of 50 metres from the base unit and should be worn outside the house in the garden.
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Q: I am planning to install broadband internet in my home - will this affect my alarm?

A: If you install broadband into your property and already have an alarm system, you should test your alarm after the broadband installation by pressing the button on your pendant. If the test call fails you should contact customer services on 01364 651555 who will assist you in resolving the issue.
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Q: What should I do with the unit and pendant/s if I cancel the service and no longer require them?

A: Please call 01364 651555 and tell customer services that you no longer require the service. Packaging will be sent to you and a courier will pick up up the base unit and pendant/s from you. If you cancel within 14 days any monies paid will be credited back to you.
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Q: What is a service agreement and how does it work?

A: The PPP Taking Care service agreement includes the provision of the alarm unit and pendant so you can access the 24 hour personal alarm service.You pay the initial upfront one off cost and then the ongoing weekly monitoring & maintenance service which is billed quarterly.
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