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Personal Alarms

Personal alarm

Help on hand 24 hours a day from just 71p per day*

Order here

Or call us to book a no obligation demonstration** 0800 011 3846^ 0800 011 3846^

Lines are open 8am-8pm Monday to Saturday
The Age UK Personal Alarm Service is provided by PPP Taking Care Limited.

98% of calls answered on average within 60 seconds

The response team helped more than 20,000 people in 2018 50,000 people currently use the nationwide service

 

Buying this service supports Age UK’s charitable work.

A personal alarm for the elderly gives users the freedom to live independently in their own home. With the touch of a button worn around the wrist or neck, the user can call the 24-hour emergency response centre for help should they have an accident when alone. 

Being on my own I feel there is always someone near to help me if and when an accident happens.
Mrs Betts | 2017 |

Independence when you want it, help when you need it

At the touch of a button friends or family can be alerted 24 hours a day, 7 days a week, offering peace of mind and reassurance.

  • Quick and easy to install.
  • Choose from a Self-Connect or a We-Connect personal alarm. 
  • Save £60 when you choose the Self-Connect option and install yourself.
  • Your ongoing payments cover the 24-hour monitoring service, plus on-site maintenance service†.
  • Simply press the button on your lightweight pendant or wristband to connect to the emergency resolution centre – no numbers to remember.
  • Your call will be answered in seconds – 24 hours a day, 7 days a week. The PPP Taking Care operator will automatically know who and where you are, and whether to inform your chosen contacts or the emergency services.
  • Works in the home and garden, up to 75m

 

Your options and price

  1. Self-Connect - Set up your personal alarm yourself following the easy to use guide. Save £60 on installation fees if you choose this option
  2. We-Connect - PPP Taking Care send one of their sales advisors to set up your personal alarm in your own home
All prices include 24-hour monitoring, plus on-site maintenance service.

Options

Cost breakdown

What you pay today

Ongoing quarterly charge

Self-Connect
  • £47.31^^ - Initial quarterly charge
  • £69.00^^ - Delivery and account set up (one-off fee)

£116.31

(+£23.26 VAT)

£47.31

(+£9.46 VAT)

We-Connect
  • £47.31^^ - Initial quarterly charge 
  • £129.00^^ - Delivery, installation and account set up (one-off fee)

£176.31

(+£35.26 VAT)††

£47.31 

(+£9.46 VAT)

Extras

  • Key safe - add a key safe to your product selection for a one-off cost of £95.00 (price includes installation)
  • Second user - you can add a second personal alarm user for a one-off cost of £35.00
  • VAT eligibilty - Many customers do not have to pay VAT for health reasons. Find out if you are VAT exempt - learn more here

 

See what customers are saying

These reviews are provided by customers of the Personal Alarms Service Provided by PPP Taking Care, including those who purchased through Age UK.

"You cannot put a price on peace of mind!"

Mr Cox | 2018

Further information

Self-Connect options

Connect the Age UK Personal Alarm unit yourself and save £60

Easy to install

If you choose to Self-Connect, you will receive the Self-Connect install guide with your personal alarm. This step-by-step guide has easy to follow instructions to show you how to quickly connect your personal alarm.

Save £60 with the Self-Connect option

Just an initial account set up fee of £69^^ plus a £3.64 on-going weekly cost† (£47.31^^ paid quarterly) to PPP Taking Care. Price includes £60 discount.

  • Connect the system yourself using the quick and easy step-by-step guide
  • Orders usually arrive within 2-3 working days
  • At home demonstration offer does not apply to Self-Connect customers
  • Many of our customers do not have to pay VAT for health reasons††

Cost breakdown

What you pay today

Ongoing quarterly charge

  • £47.31^^ - Initial quarterly charge
  • £69.00^^ - Delivery and account set up (one-off fee)
£116.31
(+£23.26 VAT)††
£47.31
(+£9.46 VAT)††

Order your Self-Connect Personal Alarm now

We-Connect option

Let PPP Taking Care set up the alarm for you

Leave the alarm set up to the advisors at PPP Taking Care. If you are ready to order simply choose We-Connect at an additional £60 upfront cost when you come to checkout.

If you are still not sure you can book a free, no obligation demonstration in your home before you buy.

The demonstration will allow the advisor to set up the unit and pendant and show you how to use it. They can answer any questions you may have and test the system to make sure it’s the right product for you. If you want to go ahead the advisor will install it for you in your home there and then. Call 0800 011 3846^ for more information (lines open 8am-8pm; Monday to Saturday).

All prices include 24-hour monitoring, plus on-site maintenance service.
Installed by professional advisors  
Can usually be fitted within 5 working days
Demonstration is not available if you order Self-Connect option.
We-Connect option and demonstrations are not available in Scotland

All prices include 24-hour monitoring, plus on-site maintenance service.

  • Installed by professional advisors  
  • Can usually be fitted within 5 working days
  • Demonstration is not available if you order Self-Connect option
  • We-Connect option and demonstrations are not available in Scotland

Cost breakdown

What you pay today

Ongoing quarterly charge

  • £47.31^^ - Initial quarterly charge
  • £69.00^^ - Delivery and account set up (one-off fee)
  • £60.00^^ - Alarm installation (one-off fee)
£176.31
(+£35.26 VAT)††
£47.31
(+£9.46 VAT)††

Order your We-Connect Personal Alarm now

Set up requirements

Set up requirements

Before you buy:

  • You will need a modern phone socket and a mains electricity socket which is near your phone.
  • You will need to comply with one of the following keyholder options:
  1. Have two separate people to be your keyholders, who live within 15-20 minutes of your home and who can be contacted if you need help. They can be family members, friends or neighbours.
  2. If you do not have two separate people, then choose the option of having one keyholder and a key safe when you checkout. This can be your own keysafe or you can purchase one from PPP Taking Care. Go to key safe for more information about the key safe.
Should you have no keyholders available, please call for more information on 0800 011 3846^ (lines are open 8am-8pm; Monday to Saturday).

How does the Personal Alarm work?

How does it work?

Tunstall Age UK Personal Alarm unit

A personal alarm is a device, available as a wristband or pendant, that allows you to call for emergency help at the push of a button. The device is on your person constantly, so while you’re at home you can always feel safe knowing help is at hand.

Should you need emergency help, follow these 3 steps:

Step 1
Press the button on your wristband or pendant at any time 24 hours a day, 7 days a week. 

Step 2
Pressing your alarm will automatically dial through to the 24-hour emergency response centre. A quick response means help will be on it’s way as soon as possible. You’ll be able to speak to an operator through a two-way speech link on the base unit or operators will call your emergency contacts to get help to you.

Step 3
The help you need is on its way. Be it one of your emergency contacts or the emergency services, as soon as you make the call, the assistance you need will come to you. 

How

How to Self-Connect

Personal alarms are easy to install yourself, or with the help of a friend or family member.
If you choose to Self-Connect, you will be sent the Self-Connect install guide with your personal alarm. This step by step guide has easy to follow instructions to show you how to quickly connect your personal alarm.There are currently two models in the range and you will either have the "Reach Unit" made by Tynetech or the "Sara"unit made by Doro. Please scroll for instructions for both units.

Personal alarms are easy to install yourself, or with the help of a friend or family member.

If you choose to Self-Connect, you will be sent the Self-Connect installation guide with your personal alarm. This step by step guide has easy to follow instructions to show you how to quickly connect your personal alarm. If you would like to see how easy it is to install, please download the self-install guide below. 

"Doro" personal alarm unit - Download the self installation guide here.

"Sara" personal alarm unit - Download the self installation guide here.
"Tunstall" personal alarm unit - Download the self installation guide here.

Key safe

Key safe Key Safe

In order to use the Age UK Personal Alarm service PPP Taking Care must be able to have access to your home, either through your chosen keyholder or a key safe.

If you do not have a key safe you can purchase one when you come to checkout, which can be fitted by one of PPP Taking Care's advisors for a one-off price of £95 (includes installation). You will own the key safe outright.

It is a simple, secure way to keep a door key handy. It can be fitted to an external wall on a house, or a wall in an outhouse or a garage. The wall must be made of brick or dense concrete. It can only be opened by entering a unique code on the keypad.

  • Should you choose the Self-Connect option, this will cost you £95.00 and PPP Taking Care will install your key safe.
  • Should you choose the We-Connect option, PPP Taking Care will charge £65.99 for the key safe and include the cost of installation with the alarm unit. When you order the key safe online, please select the key safe option and We-Connect and PPP Taking Care will send you a refund of £29.01 after purchase. 

Police approved

PPP Taking Care advisors supply the C500 KeySafe, which is the only mechanical key safe in the UK to have police approval for being tested on outside walls. To provide added reassurance, it also has a security rating denoting it as a strong as a domestic front door.

How a key safe works

  • Step 1 - Enter your code
  • Step 2 - Get the keys
  • Step 3 - Open the door

FAQs

Below are answers to some typical questions about Age UK Personal Alarms.

If there is a problem with your personal alarm system, for whatever reason, the team will work to sort it out within 48 hours.

Your safety, peace of mind and independence are paramount. Please call PPP Taking Care customer services if you have any queries on 01364 651 555.

Can I wear the pendant in the bathroom, bath and shower?
What happens if I press the pendant by accident?
How do I know when the battery in my pendant is running low?
What if I lose my emergency pendant?
Can I have more than 1 pendant per base unit?
Will my pendant interfere with a pacemaker?
Will any of the other equipment in my house affect the pendant working properly?
What happens if there is a power cut?
Could I use the Age UK Personal Alarm Service if I am deaf?
Do you keep any medical details to help emergency services?
I have moved house, who do I need to inform of my change of details?
I want to change the details of my key holders – how do I do this?
How secure is a key safe?
I do a lot of gardening – will the pendant still work outside the house?
I am planning to install broadband internet in my home – will this affect my alarm?
What should I do with the unit and pendant/s if I cancel the service and no longer require them?
What is a rental system and how does it work?

 Q: Can I wear the pendant in the bathroom, bath and shower?

A: Yes the pendant is water resistant but not fully waterproof; however, customers are encouraged to wear it at all times in the house, including in the bathroom (where more accidents are likely to happen).
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Q: What happens if I press the pendant by accident?
A: When the call is answered just inform the staff at the response centre that you pressed it by accident. In fact customers are asked to press the button at least once a month, to ensure that the system is working properly and to ensure they understand how it works.
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Q: How do I know when the battery in my pendant is running low?
A: When you call the emergency response centre for the monthly check, please ask them to check the battery level and if it is low you will be sent a free replacement pendant.
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Q: What if I lose my emergency pendant?
A: You can still call for help from the alarm button on the base unit. A replacement pendant can be supplied at an additional cost.
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Q: Can I have more than 1 pendant per base unit?
A: You can have 2 pendants on 1 base unit, enabling 2 people at the same address to be covered. A small additional charge is made for this service.
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Q: Will my pendant interfere with a pacemaker?
A: The pendant does not interfere with a pacemaker because it operates on a separate frequency.
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Q: Will any of the other equipment in my house affect the pendant working properly?
A: Other household equipment should not interfere with the functionality of the personal alarm system. If you are in any doubt please call the customer services team on 01364 651555.
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Q: What happens if there is a power cut?
A: If there is a power cut, please don't worry as there is a battery in the base unit that will keep the system working.
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Q: Could I use the Age UK Personal Alarm Service if I am deaf?
A: If you are set up with "Type talk" or "Next Generation Text" then you can be contacted. Alternatively contact can be made with your chosen keyholders.
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 Q: Do you keep any medical details to help emergency services?
A: PPP Taking Care Limited keep some medical information on file, as well as details of your doctor, to assist the Emergency Services.
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Q: I have moved house, who do I need to inform of my change of details?
A: You need to tell PPP Taking Care your new address, telephone numbers and any change to keyholders. Please call the customer services team on 01364 651555. When you move, simply unplug the system and then plug into your new telephone point and electrical socket at your new home.
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Q: I want to change the details of my keyholders – how do I do this?
A: Contact the customer services team on 01364 651555 to advise the details you wish to change.
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Q: How secure is a key safe?
A: The C500 KeySafe is the first and only key safe in the UK to have police approval. To provide added reassurance, it also has a security rating denoting it as strong as a domestic front door.
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Q: I do a lot of gardening – will the pendant still work outside the house?
A: The pendant works in the home and garden with at least 75 metres range and can be more, depending on local environment.
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Q: I am planning to install broadband internet in my home - will this affect my alarm?
A: If you install broadband into your property and already have an alarm system, you should test your alarm after the broadband installation by pressing the button on your pendant. If the test call fails you should contact customer services on 01364 651555 who will assist you in resolving the issue.
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Q: What should I do with the unit and pendant/s if I cancel the service and no longer require them?
A: Please call 01364 651555 and tell customer services that you no longer require the service. Packaging will be sent to you and a courier will pick up up the base unit and pendant/s from you. If you cancel within 14 days any monies paid will be credited back to you.
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Q: What is a service agreement and how does it work?
A: The PPP Taking Care service agreement includes the provision of the alarm unit and pendant so you can access the 24-hour personal alarm service.You pay the initial upfront one off cost and then the ongoing weekly monitoring & maintenance service, which is billed quarterly.
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Contact us

How to get in contact.

  1. You can order online or over phone on 0800 011 3846^.Personal Alarms Operator
  2. You can book a demonstration  with PPP Taking Care in your home with the We-Connect option, or call 0800 011 3846^. Lines are open 8.00am - 8.00pm, Monday to Saturday
  3. You can request a brochure
  4. If you are already a customer and have any queries about the service, please call PPP Taking Care customer services on 01364 651 555. Lines are open 9.00am - 5.00pm, Monday to Friday
  5. PPP Taking Care can call you back and answer your questions
  6. Contact by email if you have any questions or to make an enquiry

What you need to know after your alarm has arrived

Once the personal alarm system is set up, you can get on with living your life independently.
The Age UK Personal alarm system is easy to use and low maintenance. We hope you never have to use it for real, but rest assured that PPP Taking Care are ready to respond 24 hours a day, 365 days a year if you ever need it.
If you need assistance, our priority is getting you help as fast as possible. Simply press your pendant and the PPP Taking Care dedicated team will assess the situation and get you the help you need quickly.
There are a few tasks we ask you to undertake to ensure the service runs smoothly for you.
Every month:
Please test call once a month - try testing the alarm on the day of the month that matches your birthday. Customers say they find that easy to remember. All you do is:
1. Press the button on your pendant or help button on the unit just once and wait to be connected.
2. A PPP Taking Care operator will answer and speak to you. Then simply let them know you'd like to run a test.
3. PPP Taking Care will test your alarm, make sure the signal is strong and check all is working as it should.

Once the personal alarm system is set up, you can get on with living your life independently.

Man gardening whilst wearing an Age UK Personal Alarm wrist alarm

We hope you never have to use the alarm but rest assured, if you need assistance, simply press your pendant and the PPP Taking Care dedicated team will assess the situation and get you the help you need quickly.

Monthly checks

In order to ensure the service runs smoothly for you, please test the alarm on the day of the month that matches your birthday. Customers say they find that easy to remember.

All you need to do is:

  1. Press the button on your pendant or help button on the unit just once and wait to be connected.
  2. A PPP Taking Care operator will answer and speak to you. Then simply let them know you'd like to run a test.
  3. PPP Taking Care will test your alarm, make sure the signal is strong and check all is working as it should.
Keyholders
  • It is a good idea to have a chat with your keyholders about anything they may need to know about you or your house, e.g. if you have a dog or a particular medical condition.
  • If you want to add addtional keyholders please contact PPP Taking Care.
  • Keep in touch with PPP Taking Care and let them know of any changes to your health.
  • If there are any faults with your pendant, wristband or unit then urgent faults will be fixed within 48 hours.

Collecting ongoing payments

Every three months PPP Taking Care will collect your quarterly payment, which covers the ongoing service charge. You may find it easier to sign up for direct debit payments.

Recommend a friend

Receive a £20 M&S gift card when you recommend a friend.

Simply fill out the leaflet in your welcome pack and your friend will be sent a free brochure or they can arrange a no obligation demonstration if they prefer. If they register for the service, Age UK Personal Alarms will send you a £20 M&S gift card as a thank you. You can recommend as many times as you like. Either complete and return the coupon within the recommend a friend leaflet, or call 0800 012 1436. Terms and conditions apply. 

Tips

  • Wear the alarm 24 hours a day.
  • When you lock your doors, remember not to leave your key in the door. Otherwise, your keyholders won't be able to unlock the door and reach you quickly if you need help.
  • Be sure to test your alarm after a power cut or if your electricity has been turned off for any reason. 
  • Let PPP Taking Care know if there are any access issues or instructions to let others know the location of your home.
  • Contact PPP Taking Care if you are going away and always leave the alarm system plugged in and switched on while you're not at home.
  • Don't worry if you press your button by mistake. The operator will be glad to know that you're ok and that your alarm unit is working correctly.

Live independently in your own home

Order online

Or call 0800 011 3846^ 0800 011 3846^

Lines are open 8am-8pm Monday to Saturday

Call us to book a no obligation demonstration** or

Request a brochure

Lines are open 8am-8pm Monday to Saturday 0800 011 3846^ 0800 011 3846^

* Daily price is based on the total first year's cost, including the inital yearly cost and yearly monitoring cost of Self-Connect option.
** Demonstration is not available if you order Self-Connect option.
^ If you call the 0800 number you will be dealing with PPP Taking Care Limited.
† Ongoing payment will be deducted on a quarterly basis by PPP Taking Care Limited.
^^ Cost excludes VAT which may be applicable.
†† Many of our customers do not have to pay VAT for health reasons. If you need to pay VAT simply add the figures shown. You will be exempt from VAT if you declare that you are chronically sick or disabled.
*** Not all Age UKs offer all products. Please check (by telephoning your local office) before arranging a visit.

Personal Alarms are provided by Aid-Call Limited, which is authorised and regulated by the Financial Conduct
Age UK Personal Alarms are provided by PPP Taking Care Limited and brought to you by Age UK Trading CIC 
PPP Taking Care Limited is a company registered in England and Wales (Number 01488490), it is a subsidiary of AXA PPP healthcare Group Limited. Registered address: 5 Old Broad Street, London EC2N 1AD. VAT number 243674160. PPP Taking Care is the trading name and brand of PPP Taking Care Limited.
PPP Taking Care Limited works in association with Age UK Trading CIC, a commercial arm of Age UK (a charity registered in England and Wales number 1128267). Age UK Trading CIC is a community interest company registered in England and Wales number 01102972. Registered office address:Tavis House, 1-6 Tavistock Square, London WC1H 9NA. Age UK Trading CIC donates its net profits to Age UK.
A5072V11OCT18

Age UK Personal Alarms are provided by PPP Taking Care Limited and brought to you by Age UK Trading CIC.

PPP Taking Care Limited is a company registered in England and Wales (Number 01488490), it is a subsidiary of AXA PPP healthcare Group Limited. Registered address: 5 Old Broad Street, London EC2N 1AD. VAT number 243674160. PPP Taking Care is the trading name and brand of PPP Taking Care Limited.

PPP Taking Care Limited works in association with Age UK Trading CIC, a commercial arm of Age UK (a charity registered in England and Wales number 1128267). Age UK Trading CIC is a community interest company registered in England and Wales number 01102972. Registered office address:Tavis House, 1-6 Tavistock Square, London WC1H 9NA. Age UK Trading CIC donates its net profits to Age UK.

A8999V4SEP19