Deprivation of assets in social care
'Deprivation of assets' is when someone reduces their assets (such as money, property or income) on purpose so that...
If you’re not happy with your or a friend or relative’s care home, there are steps you can take.
If you feel you’ve been treated unfairly, you can make a complaint. You shouldn’t worry that you’re making a fuss or causing problems.
The usual first step is to complain to the home manager. You may find that asking for a chance to speak to them informally about your concerns may be enough to resolve the matter, or you could put your concerns into a letter if you prefer.
If the care home place is being funded by the local council, and the problem hasn’t been resolved by raising it with the care home, then you should contact the local council.
Find your local council to view their complaints procedure on GOV.UK
If you’re unhappy with the response from the local council, then you need to approach the Local Government and Social Care Ombudsman, who may be able to investigate further.
Visit the Local Government and Social Care Ombudsman website
Self-funders make complaints in a similar way to people who have their care paid for by the council.
Try to resolve the issue informally first. If this is unsuccessful, you can make a formal complaint using you care provider's complaints procedure. If the issue hasn't been resolved using the provider's procedure, you can ask the Local Government and Social Care Ombudsman to consider your complaint.
The Care Quality Commission doesn't investigate individual complaints against care homes. However, you can contact them to let them know your concerns and to tell them that you are raising a complaint against a care home.
You can tell the Care Quality Commission about your complaint by phone, letter or through their website.
Your relative can refuse care if they don’t want certain things. The care home may say that this is the reason that the care is not the standard that you would expect.
However, the carer should always note down that your relative refused the care in their daily report sheets. Make sure that the home has a record that your relative actually refused the care, and talk to the home about what solutions there could be to help your relative.
We offer support through our free advice line on 0800 678 1602. Lines are open 8am-7pm, 365 days a year. We also have specialist advisers at over 120 local Age UKs.
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