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Who is the service for?

  • Individuals or couples living independently
  • Living in our catchment area
  • Suitable for those with or without disabilities

This service can be requested by an individual, a family member, friend or carer. You don't need a referral from a health and social care professional.

What is Help at Home?

Help at Home offers short or long term help and support for individuals or couples living independently, letting you spend more quality time with loved ones.

What do we offer?

"Help at Home has been wonderful. It means I can spend more time doing the things I love. I've been able to spend more quality time with my family."



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Why choose us?

  • Peace of mind

    • There will always be cover when your usual helper isn’t there
    • We quality assure and spot checks are carried out
    • All staff are DBS checked
    • Duties carried out safely under Government guidelines with PPE used by all helpers

  • A personal service

    • Caring, friendly and fully-trained staff
    • Long serving staff – your helper will get to know you
    • We keep in touch with your family
    • A highly adaptable service – you’re in control, we do as much or as little as you want

Living in North Staffordshire?

Living in East Staffordshire?

Living in South Staffordshire?

  • Help at Home is Covid-safe

We take our responsibilities as a provider of essential services very seriously. We continue to work hard to mitigate against risk of infection through risk assessments and procedures we have in place that staff are following meticulously. We have all the PPE (personal protective equipment) that we need to operate safely.

We have completed and follow a strict COVID-secure risk assessment. Staff wear face coverings and additional PPE as required, and have been provided with hand sanitiser to use too.

We ask service users to use hand sanitser or wash their hands frequently, and where possible, to maintain social distancing within your home whilst our worker is with you.


Meet Your Help at Home Team

Welcome to Age UK Staffordshire's Help at Home team! We're excited to introduce you to our dedicated team members who are committed to providing support across Staffordshire.

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Paula Beech

Service Manager for Help at Home

Based in the North but manages services across the whole of Staffordshire. Paula ensures that our services meet the community's needs with professionalism and care.

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Jackie Oakes

Locality Leader for the North & Deputy Service Manager

Jackie leads our northern locality and steps in as Deputy Manager in Paula's absence, bringing depth and experience to our team.

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Tracey Hill

Locality Leader for the South

Tracey is at the forefront of our southern operations, focusing on tailoring our services to meet the demands of our community in South Staffordshire.

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Lorraine Winfield

Locality Leader for the East

Lorraine manages our services in Burton on Trent and surrounding areas, ensuring high standards and effective support for all clients.

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Dae Gilding

Help at Home Administrator

Dae is pivotal in ensuring the smooth operation of the Help at Home service, supporting the team with administration.

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Living in North Staffordshire?

Living in East Staffordshire?

Living in South Staffordshire?