Information and advice chat

Age UK Bristol offer a comprehensive Information & Advice service that offers advice to anyone over 55 who lives or works in Bristol. We can also offer advice to family members who are supporting older relatives who are over 55 and live or work in Bristol.

The service is provided by a small staff team, and a team of trained volunteers. We can offer advice and information on a wide range of issues, including:

• Benefits and allowances, including Pension Credit & Attendance Allowance
• Help completing forms
• Housing
• Council Tax
• Priority debts, such as rent & utility arrears
• Social care services
• Care homes
• Lasting Power of Attorney
• Wills

If we cannot advise on an issue, we will try to find an organisation that can wherever possible. In 2015/2016, the Information and Advice service raised over £2.1 million in unclaimed benefits and allowance for older people living in Bristol.

We provide advice via our Adviceline (see below), face to face appointments at our Victoria Street office, outreaches in north and south Bristol, and we also have a limited number of home visits available for people who are unable to access our services in other ways. We also offer a specialist home-visiting service for people and families affected by dementia, which provides advice on benefits, Lasting Power of Attorney, housing, social care, and related issues. Wards Solicitors offer a wills service on our behalf on the last Friday of every month, where you can get your will prepared at their city centre office in exchange for a small voluntary donation to Age UK Bristol.

Adviceline
0117 922 5353 (Mon – Thurs, 10am to 1pm, answerphone outside of these hours)
Telephone advice on all topics, appointment & home visit bookings, information about other local services.

Outreaches
Filwood Hope Centre, 11 & 13 Filwood Broadway, BS4 1JL: Wednesday 9:30am – 12:30pm

Home visits
These are offered throughout the week – please ring the Adviceline to book

For Age UK information guides and facsheets click here