In the first 6 months Care Navigators have:

  • worked with 279 older people

  • made 283 referrals to community and voluntary services

  • carried out 238 home visits

What is a Care Navigator?

Care Navigators or health or social care professionals who provide a free, impartial and confidential service to older people in Camden. They are based within the GP practices in Camden and have specialist knowledge of services available to you. They can talk to you about your needs and concerns and together you can establish what support you may benefit from.

What happens after I am referred to the Care Navigator?

A care navigator will contact you within 2 days and arrange a time and place to meet you at your GP practice, in your home or a place that works best for you.


Who are care navigators for?

·        Camden residents, with a Camden GP aged 60 years and over

·        Those with one or more long term health condition

·        Those who have had an unplanned admission in hospital for essential healthcare in the last 12 months

·        People who would benefit from coordinated support getting to and from their health care appointments


Care navigators’ outcomes

·       Reduction in GP appointments and accident and emergency visits

·       Reduction in hospital admissions

·       Improved coordination and access to services

·       Improved wellbeing and reduction in social isolation

·       Improved independence and safety at home


GP practices with Care Navigators

Zone 1 Navigator: Melanie McVey

Zone 1 Practices

Gower Place 
Gower Street 
Kings Cross Road


Zone 2 Navigator: Nasima Roman

Zone 2 Practices

St Phillips
Holborn Medical Centre
Grays Inn


Zone 3 Navigator: Caroline O’Shea

Zone 3 Practices

Four Trees 
James Wigg
Queens Crescent


Zone 4 Navigator: Kimberley Long

Zone 4 Practices

Parliament Hill
Brookfield Park
Prince of Wales Group
Swiss Cottage


Primrose Hill


Zone 5 Navigator: Ross Collard

Zone 5 Practices

Hampstead Group
Rosslyn Hill
Keats Group
Fortune Green
Daleham Gardens
Park End 


Zone 6 Navigator: Ayesha Ikram

Zone 6 Practices

Belsize Priory
West Hampstead
Cholmley Gardens



Referring to a care navigator


Referrals into the service are made by GPs and Clinical practice staff.


If you feel you benefit from input from a Care Navigator please speak to your GP or practice staff or contact the Care Navigation Service via email  or telephone 07496 370 672