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Help with travel passes

Network transport logo


You can now apply for your buss pass at Age UK/Age Concern outlets


Age Uk has teamed up with Centro and West Midlands Passenger Transport Authority to make it easier for people over 60 to apply for a bus pass.  Age UK will provide a check and send facility for older people wanting to apply for free bus, train and Metro travel pass.


Anyone who has reached their eligibility date, can now walk into one of Age UKs six branches across Dudley and fill in their application form for a concessionary pass with the help of trained staff. All you will need to bring with you is:


  • one recent passport photo
  • proof of age (for e.g. retirement pension book, driving licence, passport or birth certificate, if the name on your birth certificate is different please also provide proof that your name as changed, such as a marriage certificate)
  • proof that you live in the West Midlands (for e.g. retirement pension book, driving licence, council or housing association rent book, council tax bill or gas/electricity bill from the last 12 months)


Age UK Dudley will then check the information and send the completed form back to Centro - WMPTA free of charge where it will be processed.  New passes will be sent directly to people`s homes within four weeks of applying.

You can go to any of the following Age UK/Age Concern outlets for the check and send service:


The Junction
1 Cradley Road


Monday to Friday
Telephone: 01384 354 508


Merry Hill activity & wellbeing centre
Merry Hill
Brierley Hill


Monday to Friday
10am to 3pm
Telephone: 01384 572 365



Our venue at Merry Hill

Unit 56a, Upper Mall

Merry Hill, Brierley Hill


(Upper Mall near to entrance for Primark and British Home Stores)

Mon-Wed 9am-7pm

Thurs-Fri 9am-8pm

Sat- 9am-5pm





Age Concern Sedgley
Ettymore Road


Monday to Friday
10am to 12 noon 
Telephone: 01902 571 238


Age Concern Stourbridge
The Elton Centre at St.John`s
St.John`s Road


Tuesday and Thursday
Telephone: 01384 813 565


For more information about where you can travel with this concessionary scheme, visit the Network West Midlands website.



Age UK Dudley’s free, confidential information and advice service could help. You can access our service by:

Calling the team on 01384 267006, Monday to Friday between 9.30am and 3.30pm.

At busy times it might not always be possible to take your call. Please do leave a message. Our aim is to respond to all telephone enquiries within two working days.


With effect from Monday 8th October 2012 Information and Advice will be available on an Appointment only basis. Appointments can be made by ringing the Information and Advice number – 01384 267006.



Our Information and Advice office is based at Unit 56a, Upper Mall, Merry Hill, Brierley Hill, DY5 1SR (Upper Mall near to entrance for Primark and British Home Stores).



Contact us

Information and advice advisors

Deborah Thompson, Melvyn Adams, Graham Guest

For general information contact

Netherton head office