is for a city in which all older people can love later life
is to improve later life for everyone in Exeter by providing life enhancing services and vital support
We welcome service users, volunteers and staff from all ethnic and cultural backgrounds.
- that older people are all individuals of equal worth irrespective of their gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age
- that all older people should be treated with dignity and respect
- that Age UK Exeter strives to combat discrimination in all forms.
We aim to
- listen and respond to the wants and needs of all older people in Exeter
- be aware of the diversity of our service users, staff and volunteers and seek ways to better reflect the full range of people in our local community
- find ways of making Age UK Exeter a positive choice of contact for all older people in the city
- engage with minority groups in the city to inform our own service development and that of others
- work to ensure that older people from minority groups receive a positive and informed response from our staff, volunteers and service users
- promote these values with other organisations with whom we work.
We welcome lesbian, gay, bi-sexual and trans-gender people and have links with the local Intercom Trust.
What you can expect from us
- a courteous and efficient approach
- respect for the individuality and value of each person with whom we work
- services that are flexible and try to meet individual choices wherever possible
- that independence should be promoted as far as possible
- a commitment to equal opportunities in all the services we provide
- services which are regularly reviewed and improved within available resources
- that information about our work with you may need to be recorded and kept on file or a database. All such information will be held as confidential within the organisation and only passed to others with your permission.
If you would like to discuss any of our services or see what we can offer, please contact either Martyn Rogers or Corinne Bailey by telephoning 01392 202092.
We are proud to have achieved the Organisational Quality Standards for local Age UKs in England, which recognise the high standard of our performance as an organisation.
The Standards are externally assessed and awarded to local Age UKs which have demonstrated that they are well-governed and effective organisations committed to the wellbeing of older people, its staff and volunteers, and to working in partnership with others.
The Organisational Quality Standards are endorsed by the Charity Commission, the regulatory body for charities. The Charity Commission only endorses quality systems that meet its challenging benchmark for comprehensive, robust and objective assessments of how charities are run. Endorsed quality systems encourage compliance and accountability, and test for those key aspects of a charity's governance that are most likely to produce a well-run, accountable and sustainable organisation.
We achieved the Standards following rigorous examination of evidence of our work, and a full day assessment visit by leading experts SGS - click here to go to their website.
Complaints and compliments
We work hard to provide high quality services but sometimes things can go wrong. If they do, we want to hear from you so that we can put them right. If you have a complaint or concern, you should first raise it with the person responsible for the service you receive. If this does not resolve the issue to your satisfaction you should contact our Services Manager or Director. There is also a formal complaints procedure. You can download a copy of the Complaints Policy using the link below.
Download a copy of Age UK Exeter's Complaints Policy
We also like to hear from you if you are particularly pleased with the service you receive.
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You can make a difference today by making a donation to help us meet the needs of older people locally. To donate now via our online giving form, please click the 'Donate Now' button. Thank you.
Making a difference locally
Donating money to Age UK Exeter means you are directly supporting our services for older people in Exeter. Age UK is a national charity and separate from us; if you donate to Age UK then the money is used nationally.
We subscribe to the Fundraising Standards Board Charter. For more information, please visit their website: www.frsb.org.uk
Please visit our Getting involved page to read our Fundraising Charter.
Age Positive: rather than talk about ‘the elderly’, ‘pensioners’ or ‘OAPs’, which can be excluding or have negative connotations, we use the term ‘older people’. Age UK Exeter is committed to helping people love later life.