NHS Services

doctor and patient at hospital

There are lots of ways you can get help when you're not well, from your doctor to a local walk-in centre and your pharmacy or by calling NHS 111.

Our information guide will help you understand what each of these services offer, how to find them and the best ways to get the treatment you may need.

Our factsheet takes a more detailed look at NHS primary care services – the ones you would approach when you first have a health problem.

It also looks at:

  • staff and services to help you manage conditions that you will have for the rest of your life, such as diabetes or heart disease. These can be successfully treated and managed at home, even though they cannot be cured
  • screening services designed to pick up illnesses early - which means a better chance of successful treatment
  • other NHS services designed to keep you well

The factsheet includes information on:

  • GP services and out-of-hours care
  • NHS 111
  • NHS services for people aged 60 and over
  • support you can expect to help you manage your care if you have a long term condition such as diabetes
  • the increasing range of services available from your local pharmacy to making it easier to collect repeat prescriptions and make sure you get the most from prescribed medicines
  • NHS cancer screening programme to detect breast, bowel and cervical cancer
  • how to offer constructive feedback or raise concerns about treatment you have received
  • useful organisations and websites to help you learn more about conditions you may have and how to keep healthy. 

This factsheet explains the situation in England. Readers in Wales, Scotland and Northern Ireland should contact their respective Age UK organisation for information specific to where they live.

opens link in new window Download the NHS services factsheet (PDF 271 KB)

We are grateful for the generous support of Dr Naim Dangoor CBE
and The Exilarch's Foundation

Your Age UK

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Age UK Advice:
0800 169 6565

Useful information to download

  • Factsheet on NHS services.


  • Factsheet on how to make a complaint about the NHS.

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