NHS Services

doctor and patient at hospital

There are lots of ways you can get help when you're not well, from your doctor to a local walk-in centre and your pharmacy or by calling NHS 111.

Our information guide will help you understand what each of these services offer, how to find them and the best ways to get the treatment you may need.

Our factsheet takes a more detailed look at NHS primary care services – the ones you would approach when you first have a health problem.

It also looks at:

  • staff and services to help you manage conditions that you will have for the rest of your life, such as diabetes or heart disease. These can be successfully treated and managed at home, even though they cannot be cured
  • screening services designed to pick up illnesses early - which means a better chance of successful treatment
  • other NHS services designed to keep you well

The factsheet includes information on:

  • GP services and out-of-hours care
  • NHS 111
  • NHS services for people aged 60 and over
  • support you can expect to help you manage your care if you have a long term condition such as diabetes
  • the increasing range of services available from your local pharmacy to making it easier to collect repeat prescriptions and make sure you get the most from prescribed medicines
  • NHS cancer screening programme to detect breast, bowel and cervical cancer
  • how to offer constructive feedback or raise concerns about treatment you have received
  • useful organisations and websites to help you learn more about conditions you may have and how to keep healthy. 

This factsheet explains the situation in England. Readers in Wales, Scotland and Northern Ireland should contact their respective Age UK organisation for information specific to where they live.

opens link in new window Download the NHS services factsheet (PDF 271 KB)

We are grateful for the generous support of Dr Naim Dangoor CBE
and The Exilarch's Foundation

Your Age UK

Set your location to see what Age UK offers in your local area.

Age UK Advice:
0800 169 6565

Useful information to download

  • Factsheet on NHS services.

     
  •  

  • Factsheet on how to make a complaint about the NHS.

    View all downloads
    Help with downloads

    Downloads

    What is a download?

    A download is a document (like a research report, a leaflet, or an application form) that can be transferred from our website to your computer. You can download a file, view it on your screen, print it, or save it to your computer.

    What is a PDF?

    PDF stands for ‘portable document format’.

    Most downloads on this website are PDFs. We use this format to ensure that the document looks the same on everyone’s computer (website pages, by contrast, appear differently depending on how people have set their computer up).

    How do I download a PDF?

    Computers use a program called Adobe Acrobat Reader to download PDFs. If you try clicking on a link to download a PDF and it doesn’t work, you will need to install Adobe Acrobat Reader onto your computer.

    How do I install Adobe Acrobat Reader?

    The process is quite straightforward and is free.

    1. Go to http://get.adobe.com/uk/reader/
    2. Click ‘Download’.
    3. Wait for the window to offer you the option to ‘Run’, then choose this option.
    4. Click ‘Next’.
    5. Click ‘Install’
    6. Wait for the window to offer you the option to ‘Finish’, then choose this option.

    How do I change a download?

    PDFs cannot be changed.

    How do I print or save a download?

    Downloads will open on your computer in a new browser window.

    Inside this window (below all your web browser menus), there will be a toolbar with options for you to print or save the document.

    Close the browser window to return to the Age UK website.

    Can my screen reader read PDF downloads?

    We have made every effort to make our PDFs accessible to screen readers. Please ensure that you have downloaded the latest version of Acrobat Reader from the Adobe Reader website to ensure that accessibility options are included in your version of the programme.

    You can use Adobe Reader to read a PDF out loud with the following shortcut keys:

    • Read the document: Shift +Ctrl+Y
    • Read the open page only: Shift +Ctrl+V
    • Read to the end of the document: Shift+Ctrl+B
    • Pause: Shift+Ctrl+C
    • Stop Shift+Ctrl+E

    You can convert a PDF document into a text file for use with other software and hardware such as Braille printers by opening the PDF and choosing ‘Save as text’ from the File menu.

Close window
Display options

Set the appearance of this website so you can read it more easily

Text size

Background/foreground


To see information relating to Northern Ireland, Scotland or Wales set your preference below: