What is Call in Time?
Call in Time is a free public telephone befriending service for matching volunteers with older members of the public.
Not having someone to talk to regularly can be lonely and isolating, particularly if you're used to sharing your home and time with others. A friendly, weekly, 30-minute chat on the phone can make all the difference.
Call in Time is flexible to suit the different needs of everyone who takes part.
While we're waiting to find a suitable match for an older member of the public, we carry out regular, short Good Day Calls with them, to make sure they don't feel ignored.
What's great about Call in Time?
- Free weekly calls from a public volunteer for up to 30 minutes
- Find and make a new friend to share experiences with
- We match older people with a friendly volunteer who shares similar interests and hobbies
- We protect everyone's safety by automatically connecting older people with their telephone friend which means no personal telephone numbers need to be exchanged
- A flexible service to suit everybody's individual needs
How does Call in Time work?
Call in Time follows a straightforward process.
- You sign up and register interest online.
- We assess your profile (or the older person you're referring)
- We match up with a suitable volunteer
- We then connect the volunteer to begin weekly calls
Frequently asked questions
Q1. What if I don't get along with my friend?
Sometimes it may take time to build a relationship with your telephone friend. You will have been matched on your shared interests, so we recommend having a few calls before making a judgment.
If you're really struggling then please let us know and we'll talk you through the options available.
Q2. What if I can no longer make my time slot?
If you can’t make your call then please let us know. We can try and arrange for you to make the call at another time that week.
If you don't let us know, then your telephone friend may be worried about whether you're OK or not.
Q3. Is it safe?
We want to make sure everything’s safe and secure, so before you receive a call from your telephone friend we will have:
- Asked them to provide two references.
- Checked that their name and date of birth matches at their address, and that they are who they say they are.
- Asked them to declare any unspent criminal convictions.
- Asked them to agree with our terms and conditions. All our calls are recorded and we will listen to a sample of these.
Q4. Will I have to give out my personal phone number?
No. Our computer automatically connects you with your telephone friend, so you won't need to give them your personal phone number.
We ask that you don't share personal details including your address and telephone number with your telephone friend.
Q5. What if I don't want to talk for as long as 30 minutes?
This is only a guideline for the length of a call. If you talk for less, (or even a bit more) than 30 minutes, that's fine.
Q6. Will my number or personal details be used outside of Call in Time?
We will only use your email address and telephone number to contact your about Call in Time.
Q7. Is there anyone who might not be suitable for Call in Time?
Call in Time may not be suitable for people with memory loss, dementia or mental health issues that require higher level support. These conditions may affect the person’s ability to build a telephone friendship with a volunteer. In some instances, people with these conditions may actually find the calls more distressing. Contact your local Age UK to see what support is available in your area.
Interested in Call in Time, telephone befriending?
Sign up today
or call the team
0800 434 6105