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If you have a complaint about the care you have received or want to make an appeal about a decision regarding your care, we help explains your rights.
The factsheet How to resolve problems and make a complaint about the local authority provides information on the new joint health and social care complaints procedure.
It outlines other ways of resolving problems and making complaints, and provides information on service users’ rights.
Examples of complaints could be:
If your care is provided by an independent agency on behalf of the council, you can still complain to the council about any difficulties, as the council remains responsible for ensuring that you receive suitable care.
The factsheet should be read in conjunction with Age UK's other factsheets on social care.
The information is correct for the period April 2009 – March 2010. Capital limits and other figures are expected to increase again in April 2010 but rules and figures sometimes change during the year.
Download How to resolve problems and make a complaint about the local authority (PDF 228 KB)
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This factsheet explains the health and social care complaints procedure and service users’ rights.
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