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What to do if you're a victim of crime

Good home security and being careful when you're out will reduce the chance of becoming a victim of crime. But should the worst happen, there are steps you can take to get help and make yourself safe.

  • If you think you’ve been burgled when you get home, don’t go inside unless you’re sure the intruder has gone. Call the police emergency 999 number. A text phone is available on 18000.
  • Call the police as soon as you can. You can call 101 to report a crime when you feel safe and don’t need an emergency response. A text phone is available on 18001 101.
  • After the police have gone, make a list of missing items and contact your insurance company. If they ask you for the crime reference number, you should be able to get it from the police the following day.
  • If you’re robbed in the street, try to take the contact details of any witnesses and note down as much detail about the thief as possible.
  • Change your locks if any keys have been taken.
  • Cancel any stolen bank cards – the phone number should be on your bank statement or your bank’s cash point.

Victim Support provides free and confidential help to victims and witnesses of crime, whether or not they report the crime to the police. Visit their website or contact them on 0845 30 30 900.

Compensation schemes

If you've been injured or traumatised because of a crime, you may be able to make a claim for compensation through the Criminal Injuries Compensation Authority (CICA). You local Citizens Advice or Victim Support may be able to help you with your application. CICA doesn't provide compensation to replace stolen or damaged possessions.

Further information


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For more information: Call Age UK Advice: 0800 678 1174

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