Skip to content

Phone scams

Phone scams are on the rise and are a common way to con people out of their money. Nearly £24m was lost to phone scams in 2014, which was treble the amount in 2013, according to Financial Fraud Action UK.

Not only are phone scams a real problem, but many people also suffer from cold calls, such as unsolicited sales calls, which can feel pushy and intrusive too.

It's sometimes difficult to work out when a call is a scam or simply a cold call. See our section on cold calls and texts for more information.

What if you fall victim to a scam

Fraudsters are constantly finding new ways to trick people – anyone can be a victim of a scam and you shouldn’t feel embarrassed about reporting it. Your report could help to ensure that other people don’t become victims of the same scam.

Contact Action Fraud if you think you’ve been scammed. You can report to them on their website or via their helpline, and get advice on what to do and how to protect yourself from scams.

If you’re concerned about whether a scheme or offer is legal, contact the Citizens Advice Consumer Service for advice.

The little book of big scams

The Little book of big scams by the Metropolitan Police offers more hints and tips to stop you becoming a victim of fraud.

The little book of big scams (PDF 2.7 MB)

Further information


Our Information guides are short and easy to digest, giving a comprehensive overview of the relevant topic. Factsheets are longer with more detail, and are aimed at professionals.

You can download other guides in our series from publications

For more information: Call Age UK Advice: 0800 678 1174

This page was last updated:

Was this helpful?