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Consumer advice

Make sure you know your rights and get the best out of shopping with our help and advice.

Consumer advice features

  • Scams and fraud

    With our varied guides, we'll help you spot and avoid the latest scams that are targeting your money.
  • Insurance advice

    Finding the best insurance deal can be a minefield. Learn where to shop and how to deal with complaints.
  • Holiday problems

    We all look forward to getting away on holiday, but, unfortunately, things sometimes go wrong. Read our advice.
  • Miss-sold PPI?

    You've had the texts, emails and calls, but what is PPI? Here is an explanation and a guide to reclaiming your money.
  • Energy switching quiz

    Do you know how much people typically save from changing their energy provider? Or how long it takes to switch? Test your knowledge in our quz.
  • Ageism in consumer services

    f you feel that you have been treated badly as a customer on the basis of your age‚ here are some actions that you can take.
  • Savvy shopping tips

    Saving money online can be easier than you think. We asked personal finance expert Sarah Pennells for her top tips for savvy shopping and saving the pounds on the internet.
  • Investment scams

    Every year in the UK, an estimated £1.2bn is lost to investment fraud. Find out how to spot an investment scam and use the FCA Warning List tool to check the risks associated with an investment opportunity.
  • Your rights on the high street

    When it comes to returning goods that we’re not happy with, it can be hard to know whether we’re entitled to a refund, credit voucher, repair, replacement – or anything at all. Read our advice.
  • Shopping online

    Do you know your rights when shopping online, how to spot a safe site and pay securely? Our guide will show you how to get the most out of online shopping.
  • Guarantees and warranties

    When you buy an expensive new product, such as a fridge, a washing machine or a computer, there’s always the worry that it will stop working and that you’ll have to replace or repair it. Here's what you need to know.

Call our advice line

0800 169 6565

Highlights

Energy switching quiz

Do you know how much people typically save from changing their energy provider? Or how long it takes to switch? Test your knowledge in our quz.

Switching Energy Supplier

We all want to make sure we’re getting the best value for money with our gas and electricity. Julie Banks speaks to Ashley Morgan about why we might benefit from switching energy supplier and how the

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Dr Naim Dangoor

We are grateful for the generous support of Dr Naim Dangoor CBE and the Exilarch's Foundation.

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