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When someone dies it can be a very emotional time and this can make it hard to know what practical things you need to do next.

On this page we’ll explain:

Someone has died. What practical things do I need to do straight away?

A woman on the phone.When someone dies, the first steps you need to take will depend on how and where they died.

If someone dies at home

> Call the family doctor and nearest relative immediately.

If the death was expected, the doctor will give you a medical certificate showing the cause of death.

They’ll also give you a formal notice saying they’ve signed the medical certificate and telling you how to register the death.

If the person is to be cremated, you’ll need two certificates signed by different doctors.

If someone dies in hospital

The hospital will usually issue a medical certificate and formal notice.

The body will usually be kept in the hospital mortuary until the funeral directors or relatives arrange a chapel of rest, or for the body to be taken home.

If someone dies unexpectedly

If someone dies unexpectedly, or the family doctor hasn’t seen them in the last 14 days, the death is reported to a coroner.

A coroner is a doctor or lawyer responsible for investigating unexpected deaths. They may call for a post-mortem or inquest. This may take some time, so the funeral may need to be delayed.

If someone dies abroad

If someone dies abroad, register the death according to the regulations of the country and get a consulate death certificate. Register it with the British Consul in the country too, so a record can be kept in the UK.

The GOV.UK website offers two leaflets which explain the practical support British consular staff can offer and what you need to do.

How do I register a death?

You need to register the death within five days. Here’s a step-by-step guide how to do that:

Step 1: Find a register office.

You can use any one, but it’s best to use the one in the area where the person died.

Step 2: Get the information ready

Doing paperwork When you go to the register office, you’ll need to take with you the medical certificate showing the cause of death, signed by a doctor. If possible, also take the person’s:

  • birth certificate
  • NHS medical card or number
  • marriage or civil partnership certificate.

You will have to tell the registrar:

  • the person’s full name (and any other names they had, such as a maiden name)
  • the person’s date and place of birth
  • their date and place of death
  • their usual address
  • their most recent occupation
  • whether or not they were receiving any benefits, including State Pension, and the name, occupation and date of birth of their spouse or civil partner

Step 3: What you'll get

When you have provided the required information, the registrar will give you:

  • a certificate for burial or cremation (known as the Green Form)
  • a certificate of registration of death (form BD8). You should fill this out and return it in the pre-paid envelope if the person was receiving State Pension or any benefits
  • leaflets about bereavement benefits
  • a death certificate, for which there will be a charge. 

Step 4: Getting extra certificates

If you need to you can buy extra death certificates – these will be needed for the will and any claims to pensions, savings, etc.

It’s best to pay for several copies, because copies required at a later date may be more expensive.

Ordinary photocopies aren’t accepted by some organisations, such as banks or life insurance companies.

Step 5: Updating records

The registrar may tell you about the free Tell Us Once service if it’s offered in that area. This lets you report a death to several government departments in one go, either online or by telephone.

You will need to get a Tell Us Once reference number from the registrar.

Who do I need to tell about the death?

Man using the computer When someone dies, you must get in touch with certain organisations to let them know as soon as possible.

(TIP: You may be able to use the Tell Us Once service to do some of this if the registrar has given you the details.)

You need to:

  • tell the tax office
  • return the deceased person’s driving licence to the DVLA
  • return their passport to the UK Passport Agency. 

You may need to contact other organisations as well, such as:

  • pension scheme provider
  • insurance company
  • bank and building society
  • employer
  • mortgage provider, housing association or council housing office
  • social services
  • utility companies
  • GP, dentist, optician and anyone else providing medical care
  • any charities, organisations or magazine subscriptions the deceased person made regular payments to
  • the Bereavement Register - to stop post being sent to the person who has died

All Age UKs provide services to combat loneliness. Contact your local Age UK for help and support.

What do I do if the person who died had a Lasting or Enduring Power of Attorney?

You should send any Lasting Power of Attorney or Enduring Power of Attorney they had back to the Office of the Public Guardian, along with a death certificate, if you were their attorney.

How do I go about arranging a funeral?

If you’re arranging the funeral, start by thinking about what sort of funeral the person would have wanted. They may have left instructions in their will or a letter about their wishes.

If there aren’t any clear wishes, the executor or nearest relative will usually decide if the body will be cremated or buried and what type of funeral will take place.

Find a funeral director

Check that the people you talk to are registered with at least one of the following organisations.

Make sure you get more than one quote.

A quote for a respectful, basic funeral will include:

  • the funeral director’s services
  • transfer of the deceased person from the place of death, and care of them before the funeral
  • a hearse to the nearest crematorium or cemetery
  • all necessary arrangements and paperwork.

There may be extra charges for crematorium and cemetery fees, embalming and flowers.

Arranging a funeral without a funeral director

You don’t have to use a funeral director if you don’t want to – you can have a ‘do-it-yourself’ (DIY) funeral.

DIY funerals can be less expensive and more personal and intimate, although you will have more to organise.

Contact your local council if you want to arrange a funeral in your local cemetery or crematorium.

Paying for a funeral

Arranging a funeral can not only be stressful - it can also be expensive. If you're paying for the funeral,think carefully about what you can afford.

The funeral can be paid for by:

  • you or other family members or friends
  • a lump sum from a life insurance policy or pension scheme the person paid into
  • a pre-paid funeral plan the person took out
  • the person’s estate (any money, property or assets they left). Funeral costs take precedence over other debts
  • money the person had in a bank or building society, although they don’t have to release the money until probate is granted. If there’s a delay, you may need to pay the costs in the meantime.

Help with funeral costs

You may be able to get a Funeral Payment from the Social Fund if you’re on a low income and meet the criteria.

You must be claiming Pension Credit or certain other means-tested benefits, and had a close relationship with the person who died – for example, you may have been their partner.

If you don’t qualify for a Funeral Payment - or it doesn’t cover the full costs of the funeral - you may be able to get a Budgeting Loan from the Social Fund. These are interest-free loans of between £100 and £1500 that you repay from your benefits.

Help with paying for a funeral

What should I do next?

When someone dies there's often a lot to deal with – their paperwork, finances, legal issues, property, as well as coping with your own emotional reaction to their death.

Further information

For more information: Call Age UK Advice: 0800 678 1174

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