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Check your energy bill

It's important to check your gas and electricity bills to see if you are paying too much. Follow these steps:

1. Check with your current supplier

Your current energy supplier may be able to offer you a cheaper tariff or one that promises not to increase prices for a while.

If you’re having difficulty paying your bills, speak to your supplier as soon as you can. They'll let you know how they can help you avoid getting into debt.

If you're already in debt, you may be able to agree on a repayment plan to pay your arrears or have a prepayment meter installed. Payments can be taken from your benefits to pay off an energy bill debt if you receive certain means-tested benefits, including Pension Credit. This is known as the Fuel Direct Scheme.

2. Check how you're paying

Are you paying your energy bills in the most efficient way? Most suppliers offer a discount if you pay by direct debit, up to £100, compared to paying your bill by cash or cheque.

Sign up to paperless billing. This means you won’t receive bills in the post and will instead manage your account online.

3. Check if you're claiming all benefits

Billions of pounds of benefits go unclaimed by older people every year. Your supplier may be able to offer you a discount if you are on certain benefits too.

Use our quick and easy online benefits calculator to find out what you may be entitled to claim or check our guide to heating benefits to see what help is available.

Further information


Our Information guides are short and easy to digest, giving a comprehensive overview of the relevant topic. Factsheets are longer with more detail, and are aimed at professionals.

You can download other guides in our series from publications

For more information: Call Age UK Advice: 0800 678 1174

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